gas-and-electricity.pdf Terms and conditions (PDF - 127 KB)
You can read the changes we've made to our residential terms and conditions here. As well as what they mean for you.
What do you need to do?
Apart from reading them, you don't need to do anything at all.
10.6 - Sharing information with credit reference and fraud prevention agencies
We updated the contact details for the credit reference agencies.
10.10 - How you can see the information we have about you
11.4 - How to complain
We've clarified when a customer can refer their complaint to the Ombudsman in section 11.4.
11.4 You can refer your complaint to the Ombudsman Services: Energy (ombudsman-services.org/energy), if you've followed our complaints procedure and: