• Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers ready to help.
  • Optional excess.

HomeCare 200™ includes:

Starting from:

£10.30 per month[1]

Get a quote

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0800 980 6004

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The Energy Customer Discount is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and glazing, locks, roofs & pests insurance.

There are a few areas of Great Britain where we do not provide agreements.

We cannot provide you with a quote for our Insurance & Repair products.

We recognise your details, which means we already supply services to you or you have an existing quote with us.

You can continue with the quote for the product you're interested in by using the link below.

Or to discuss your existing policy, call us on:

0800 072 4661

Can't find your address? Please call us on 0800 980 6004 .

Combined Boiler and Cooker

The AGA cooker is a heat storage stove and cooker, it has a heavy frame made from cast iron components which absorb heat from a relatively low-intensity but continuously-burning source, and the accumulated heat can then be used when needed for cooking.

Back Boiler / Back boiler with fire

A back boiler is a small, compact boiler fitted at the back of an open fireplace hearth. It sits behind an electric fire (in the chimney breast) and provides hot water and central heating to the property.

Central Heating boiler

Heat only boilers are usually installed on an open vented system. The system will usually comprise two tanks in the loft, a hot water storage cylinder in the airing cupboard and a separate pump.

Warm air unit / Warm air with water heater

Warm air heating, or warm air central heating, is the process of turning cool air to warm air. A warm air heater sucks in the surrounding cooler air through a vent and that air is then pushed over a heat exchanger via a fan.

Back boilers are hidden behind a chimney with a gas fire in front.

As a result your gas fire will also be covered FREE of charge as part of the services agreement via our Gas appliance cover product.

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HomeCare 200™ covers your boiler & controls, and your full central heating system. We also include an annual boiler service to check everything’s working safely and efficiently.

Key inclusions
  • Repairs to your boiler & controls, central heating system, radiators, pipework and hot water system (including unvented and pressurised cylinders).
  • An annual boiler service that includes a safety and energy efficiency check.
  • A replacement boiler if it's less than seven years old and can't be repaired.
  • A replacement boiler if between seven and ten years old and can't be repaired, as long as we installed it and you have had a continuous agreement with us for the life of the boiler.
  • Accidental damage.
  • Up to £1,000 (including VAT) for gaining access to your boiler or system.


Key exclusions
  • Removing sludge or hard-water scale from your boiler or central heating system.
  • Fixing any damage caused by sludge or hard water scale (if we’ve told you on a previous visit that remedial work is required).
  • Shower or spa bath repairs.
  • System improvements or upgrades.
About HomeCare 200™

It is important that you read this information before you continue.

Starting from:

£10.30 per month[1]

Get a quote

Other products you may be interested in

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HomeCare 300™ covers your boiler & controls, central heating and plumbing & drains with an annual boiler service.

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HomeCare 400™ covers your boiler & controls, central heating, plumbing & drains, home electrics with an annual boiler service.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply. Offer ends 29th May 2015.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.

* Based on 6,712 responses between 01/09/2014 & 28/02/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

11,987 reviews

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6 out of 10


I would only recommend to give someone a certain amount of peace of mind. The cost is quite high. If you are younger and can put up with a bit of discomfort for a few days then on balance it would probably be cheaper to get to know a reliable plumber.
2 of 3 people found this review helpful
Published on: 17 April 2015
2 out of 10


Homecare number 91006415838. Our agreement specifies was renewed on August 14 and specified the annual service was due 26th November 2014 and we would be contacted nearer the time to arrange a visit (as stated in your letter dated 14 July 2014). By December we had not heard from you and tried several times to arrange an appointment on line, with each time being informed "there was no engineer in our area". We finally made contact, by telephone, in January and was given an appointment for Friday 27 February 2015 between 2pm-4pm (this was some 6 weeks wait). The supplier rang approx. 3.45pm advising the engineer had been delayed and would be with us just after 4pm. Approx 5.15pm I telephoned the supplier who then informed us that this appointment would not now be honoured! The appointment was then re-arranged for 5 March 2015 between 8am-10am. Whilst the engineer was carrying out the service, he realised there was a problem with the gas meter. We had to contact the emergency gas service who visited within an hour of my call and rectified the problem. The service engineer returned late in the afternoon and finished the annual service. We have paid for an annual service which was effectively carried out 4 months late and would therefore request an appropriate refund or a free service in November of this year.

The engineer pointed out that our gas meter was 23 years old and apparently should be changed every 10 years. A few years back our gas meter was due to be changed and the contractor confirmed that this would be carried out. However, having been given an appointment, this was not honoured and the gas meter, has not, to date been replaced.
Published on: 13 April 2015

Matthew Kennett, CSA British Gas

Hi Roy, we do state in the terms & conditions that we may need to rearrange your service to prioritise breakdowns & other emergencies but totally understand 3 months is a long time to wait and if you'd please email your full name, address to twitter@britishgas.co.uk, I'll be happy to look into this for you. Thanks, Matt

8 out of 10


Tried to book my engineer visit on line and get nectar points at the same time but for 5 days there were no engineer slots available. Resulted in ringing for an appointment and operator whilst helpful also trying to sell/upgrade my homecare product when all I clearly wanted was a service appt. Engineer communicated and arrived on time and very happy with service level.
Published on: 13 April 2015
5 out of 10


Although it was very easy to book - the engineer who came failed to diagnose the problem effectively and the problem with my boiler persists. A further engineer came who was more helpful but he then failed to turn up for the next booked appointment. I am now waiting for a call back from 4 days ago. Not at all impressive. This is unfortunate since in the past the service has been good.
1 of 2 people found this review helpful
Published on: 13 April 2015
9 out of 10


Good, worked with Lodger to arrange everything, pleased overall.
3 of 3 people found this review helpful
Published on: 08 April 2015