In 2016, Amazon introduced their voice assistant: Alexa is on different devices like the Amazon Echo, Echo Tap or Echo Dot. She allows you to play your favourite playlist, set a timer while cooking, switch your lights on and off, change your home's temperature, or even flip a coin - just with your voice.
Now you can even interact with British Gas!
Alexa has Skills. These are ways for you to interact with companies you usually deal with on the phone, on a website or a smartphone app. When you enable a Skill on Alexa, you can start a conversation with the company.
We have developed a few actions that you can ask Alexa to perform for you.
Get your current tariff information, for both gas and electricity, just in case you don't remember.
Tell Alexa you can smell gas and she will give you the emergency number to call, no need to search for it and lose time.
Know if you're in credit or debit, and by how much, in seconds without having to log in to your account.
We're working on implementing more things into Alexa, to make your life easier. Stay tuned!
Submit your meter reads in less time it takes to log into your online account!
Once you've purchased and setup your Amazon Echo device, follow these steps to start your conversation with British Gas:
You can also find the British Gas skill on amazon.co.uk
To talk to British Gas, you must start your requests with "Alexa, ask British Gas..." or "Alexa, tell British Gas..."
Chatting to Alexa is easy. When you want her to do something with British Gas, start by saying "Alexa, tell British Gas..." or "Alexa, ask British Gas..."(Just like asking your friend to help you out).
Skills are available on the Alexa app, as well as on amazon.co.uk, ready to be enabled.
No, as long as you don't wake your Alexa or start a conversation with British Gas, nothing you say is recorded or listened to by anyone. We do not record your voice or any conversation.
You can ask Alexa to check your British Gas account balance, what tariff you are on, submit a meter read, book an engineer for a breakdown, and request the emergency phone number if you smell gas. Our team is working on new tasks to be added soon.