Alexa, tell British Gas...

Chat to us with Alexa – then lie back and relax as we take care of the rest

What is Amazon Alexa?

Alexa is Amazon's voice assistant. You can talk to her, talk to us without lifting a finger!

Amazon Echo devices are hands free speakers you control with your voice. Echo connects to the Alexa Voice Service to ask questions, make calls, adjust your thermostat and more. All you have to do is ask.

Take a look below to see what you can do with us.

What you can get with Alexa

We've taught Alexa a few nifty tricks to make talking to us simpler

Alexa has skills. These are ways for you to talk to companies you might normally speak to on the phone. When you use a skill, you can start a chat with them.

Here are some of ours:

Alexa, ask British Gas what's my current tariff

Find out which tariff you're on for gas and electricity without lifting a finger.

Alexa, ask British Gas what's my balance

Keep a closer eye on your balance without having to look through emails and paperwork.

Alexa, tell British Gas I want to submit a meter read

Tell us your meter readings and then get on with your day.

Alexa, tell British Gas I can smell gas...

Alexa will immediately give you the emergency number to call, so you don't lose any time calling the experts.

We're still working on it

We want to make your life easier so we're still building new skills for Alexa. Check back soon for more.

Get started

To use Alexa you'll need to set up our Skill

Once you've bought your Amazon Echo Device, follow these steps to start chatting with us:

  • In the Amazon Alexa app, tap 'Skills' and search for British Gas. Tap 'Enable'
  • Follow instructions to link your British Gas account
  • You're all set up. Ask Alexa to do something with British Gas

 

You can also find the British Gas skill on amazon.co.uk

To talk to British Gas, you must start your requests with "Alexa, ask British Gas..." or "Alexa, tell British Gas..."

Amazon Echo Dot

Frequently asked questions

How do you talk to Alexa?

Chatting to Alexa is easy. When you want her to do something with British Gas, start by saying "Alexa, tell British Gas..." or "Alexa, ask British Gas..."(Just like asking your friend to help you out).

How do you start a conversation with British Gas?

Just like you need to wake Alexa by saying her name, you need to use specific words to start a conversation with us: "Alexa, ask British Gas..."

Where can you find the British Gas Skill?

Skills are available on the Alexa app, as well as on amazon.co.uk, ready to be enabled.

Does Alexa or British Gas listen to what's going on in your home?

No, as long as you don't wake your Alexa or start a conversation with British Gas, nothing you say is recorded or listened to by anyone. We do not record your voice or any conversation.

What can you do with Alexa?

You can ask Alexa to check your British Gas account balance, what tariff you are on, submit a meter read, and request the emergency phone number if you smell gas. Our team is working on new tasks to be added soon.

Your Amazon Echo isn't working. What can you do?

Get in touch with Amazon's customer service, they'll be happy to help you.