Boiler IQ

Boilers just got smarter

What is Boiler IQ?

Boiler IQ is a revolutionary new technology developed in partnership with Worcester Bosch for British Gas.

It lets British Gas keep an eye on your boiler and detects when it stops heating your radiators or generating hot water, so you don't get left in the cold. See how it could benefit you.

Boilers just got smarter with Boiler IQ from British Gas

Why get Boiler IQ?

  • Peace of mind

We'll constantly monitor your boiler to spot if it stops heating your radiators or generating hot water.

  • Convenience

If we detect it’s failed, we’ll contact you to help get things sorted as quickly and conveniently as possible under your HomeCare agreement or British Gas Warranty. 

  • Prepared engineers

They’ll have access to all the data from the boiler to help them understand what’s gone wrong. And we'll pre-order the parts you might need.

Call now - installation from only £49[1]

How do we install Boiler IQ?

We'll send one of our engineers round to install a small device inside or alongside your boiler.

This will send information wirelessly to a small hub which we'll connect to your broadband router. This allows us to constantly monitor your boiler in real time to determine its health.

Can I get Boiler IQ?

Boiler IQ is available to our HomeCare customers with a compatible Worcester Bosch boiler for a £3 monthly monitoring fee. There is a £49 installation charge if there is a planned engineer visit, otherwise it's £99.

If you have a new compatible Worcester Bosch boiler fitted by British Gas, you’ll also be able to upgrade your 5 year boiler warranty to include Boiler IQ, so you’ll receive alerts when your boiler breaks down. You’ll just need to pay the £49 installation cost, then the monitoring fee will be free for the duration of your warranty.

You do need to own a home and be living there. You'll need broadband, a spare port in your internet router and an available plug socket close to the router. It's as simple as that.

If you don't currently have HomeCare with us but would like to find out whether or not HomeCare is right for you, just click on the button below.

Interested in Boiler IQ?

Be one of the first to benefit from the next generation of thinking that will help keep your home warm and working whatever the weather.

Give us a call on 0333 202 9593

If you use a textphone, please call 18001 0800 316 3772

Our lines are open Monday to Friday, 08:00 – 19:00, Saturdays, 08:00 – 18:00, and Sundays, 10:00 – 18:00. We have limited opening hours over public holidays.[2]

Frequently asked questions

How do I know if my boiler will be compatible with the hardware?

Call us on 0333 202 9593 to find out if you have a compatible boiler. Or if you have a visit from a British Gas engineer, they can check for you. We’re open 8am-7pm weekdays and 8am-6pm weekends. We may record calls to help improve our service to you. Calls to 0800 numbers are free. Call charges to 03 numbers  can vary, please check with your service provider

What happens if my broadband is not working / switched off?
Data from your boiler will no longer be transferred and we will not be able to alert you to any faults.
What data does Boiler IQ collect from my boiler?
The data we collect from your boiler will tell us about its performance. This will be protected with industry-standard encryption so no-one else can read it.
Will Boiler IQ and hub use any electricity?
Yes, a small amount. Tests show this is less than one pence per day on your electricity bill.
How will you contact me, and can I choose how you alert me if you detect a problem?
If we’ve got your mobile number, we’ll text you if we think your boiler has stopped producing heat or hot water. This service is 24/7. Otherwise we’ll call your landline number or email you within our office hours, which are 8am-7pm weekdays and 8am-6pm weekends.
How will this affect my broadband usage?
You should not notice any impact on your broadband speed.

[1] £49 installation charge when Boiler IQ is installed at the same time as a planned engineer visit (e.g. first visit, annual service, repair), otherwise it's £99 to install Boiler IQ.

[2] We want to improve our service for you, so we may record your call to help. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no
more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.