Caring for your loved ones

Our smart home products and services make it easier for you to care for your loved ones

Connected care

Smart home products can help you care for loved ones, even when you're not there.

Hive Link

Looking after a loved one living alone? We can help. Hive Link is our new smart service that gives you peace of mind when you can’t be there in person.

Hive Link

Created with carers in mind

We know being a carer is hard. That’s why we teamed up with Carers UK to make it easier for carers like you to juggle the demands of being a carer with everyday life.

Carers UK

Frequently asked questions

Do you have to be a British Gas customer to be able to use Hive products and services?

No, you can buy Hive products and services  regardless of who provides your energy.

What is the relationship between British Gas and Hive?

Hive are a proud member of the British Gas family and we work closely with them to help make running your home and managing your energy use easier. They have grown to become the  UK's leading Smart Home provider and design Smart Home solutions that bring your home to life. Occasionally, we might send you to their website to find more detail on a product or to complete a purchase.

Are Hive products and services free?

Hive products and services aren’t free, but there are often great deals on offer for British Gas customers . Please check the Hive product and services pages for the latest prices.

How do I install the Hive app on my phone?

The Hive app is available for Android and iOS users – you can download the iOS app from the iTunes App Store or download the Android app from the Google Play Store.

How do Hive products work together?

Hive products are controlled via the award-winning Hive app. With Hive Actions, you can set the products up to work together, giving you a truly connected home experience.

How long does it take to install Hive products?

Hive products have been designed to ensure they can be installed easily. Please visit Hive for the individual installation guides.

How secure is smart home technology from British Gas and Hive?

British Gas and Hive have strict security measures in place to protect your personal information and access to your system, including robust procedures and using industry standard SSL encryption.