Fault detection. Helping you stay one step ahead
British Gas and Hive have a range of services to help give you peace of mind.
Why choose Hive fault detection services
Peace of mind
Our sensors monitor your boiler and mains water to check for issues like leaks or faulty thermostats.
If we see your boiler has stopped working we'll let you know so you can carry on with your day as soon as possible.
They’ll see your boiler’s data before they arrive and have the right parts ready for you.
Rewards members get 35% off
Boiler IQ is a clever little device that keeps an eye on your boiler and tells us when it stops working. That way, we can help you get it fixed as soon as possible so you don't get left in the cold this winter.
Hive Leak Plan - from £3.99 per month
Stop little drips from becoming big problems with the Hive Leak Plan. Hive Leak Sensors can detect if there's an unusual amount of water flowing around your home - which could mean you've got a leak. It then sends a message to your phone to let you know and if needed, can even help you find a plumber.
Frequently asked questions
How long does the Hive Leak Plan installation take?
Hive Leak Sensor is very quick to install. You just need to clip it to the 'home' side of your stop tap and before any branches on the mains water pipe. For full installation details please visit Hive.
How long does it take to install Boiler IQ?
Our British Gas engineers will install a small app either inside or alongside your boiler which typically takes around 30 minutes, but in some cases requires an hour.
How secure is smart home technology from British Gas and Hive?
British Gas and Hive have strict security measures in place to protect your personal information and access to your system, including robust procedures and using industry standard SSL encryption.
Have an issue with your Hive Leak Plan?
Please visit Hive for any additional support required.
This Offer excludes Welcome Home Plan, Hive Hub 360, Hive Active Heating & Hive View Indoor & Outdoor multipack and the TRV pro-install.
Discount code is valid until 9th June 2020.
This Offer is exclusive to British Gas Rewards members only.
This Offer is subject to availability and British Gas Rewards reserve the right to remove this Offer at any time.
To apply for a discount code, click on the link ‘Get your discount code’. Your code will appear in your online wallet the same day.
Discount code can be used up to 10 times on www.hivehome.com at checkout. Your discount code cannot be used in combination with other discounts, vouchers, Offers, or other promotions available on the Hive site.
This Offer is non-exchangeable, non-transferable and there is no cash alternative. Any costs incurred by the Rewards member in relation to the Offer, and any tax liability arising as a result of redeeming the Offer are the responsibility of the individual Rewards member.
Promoter and Supplier accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by the Rewards member as a result of claiming or redeeming the Offer. Nothing in these terms and conditions shall exclude the liability of Promoter and Supplier under law for fraud or fraudulent misrepresentation, or for death or personal injury resulting from their negligence.
Hive general terms and conditions cancellation and returns policies apply.
British Gas Rewards terms and conditions apply in addition to these Offer terms.
Hive products are supplied by Centrica Hive Limited, registered under company number 5782908 with the registered office address at Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD (“Supplier”)
British Gas is a trading name of British Gas Trading Limited, registered in England and Wales (No. 03078711) and British Gas Services Limited, registered in England and Wales (No. 03141243) which is authorised and regulated by the Financial Conduct Authority. Both registered at: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. British Gas is a mandatory FIT Licensee.