Hive Active Heating

Always come back to a warm home. Control your heating and hot water from anywhere.


Two months free[1] plus a Free Hive Plug (RRP £39)[4] for British Gas customers buying the Hive Heating Plan

What’s Hive Active Heating?

It's a smart thermostat that lets you control your heating and hot water from your smartphone, tablet or laptop

So whether you’re at work, on the bus or in the pub, the Hive App lets you change the temperature of your home in just a few taps.

Hive Active Heating works with your existing heating system and if you have a separate hot water tank, you can control your hot water too.

Why choose Hive Active Heating?


It'll only take one of our engineers 90 minutes to get Hive Active Heating up and running. The visit is included in the price, just pick a time that works for you.


With Hive Active Heating on your smartphone, laptop or tablet, it’s as easy to control your heating and hot water as it is to change the TV channel.


You could save up to £130[2] a year on your energy bills by never having to heat an empty home.


There's no need to change anything else. Hive Active Heating works with the heating system you already have. There's no need to buy a new one or change energy supplier.

What's in the kit?


Allows you to control the temperature of your home from anywhere.


Connects your Hive products and lets you control them from your device.


Connects your Hive thermostat to your boiler.

Choose from one of our payment options

A British Gas engineer will install the kit for you, which is included in the price.

All you need is:

  • A gas central heating system
  • A broadband connection with a spare Ethernet port
  • An extra power socket close to your router
  • An Android or iOS smartphone or tablet

Want to know more?

>Call the Hive team

Two months free[1] & a Free Hive Plug[4] for British Gas customers

Free Hive Plug (RRP £39)[4]

Our award winning app

Packed with clever features, the Hive App is the easiest way to control your heating and hot water from wherever you are

Image of the Hive Active Heating App
  • Heating control
    Switch your heating on and off, up or down. If you want to extend your heating outside your usual schedule, use the boost button.

  • Hot water control
    Turn your hot water on and off. And if you fancy a shower outside your normal schedule, you can boost your hot water for up to six hours.

  • Geolocation
    Based on your phone's location, you will receive reminders to turn your heating on before you get home, or off if you've left it on when you go out.

  • Heating & hot water schedules
    Set heating and hot water schedules to fit in with your life. You can set between one and six time slots a day.

  • Frost protection
    To help protect your pipes from freezing, Hive Active Heating automatically activates when your heating's off and the temperature inside your home dips below 7°C.

  • Holiday mode
    Tell Hive Active Heating your holiday dates and your heating will sleep until you return. So you'll always come back to a warm home.

Frequently asked questions

Can I call the Hive customer service team?

Yes, you can call us on 0333 2029565.

Our lines are open Monday to Friday - 7.30am-8pm, Saturdays - 8am-6pm, and Sundays - 8.30am-5pm.

We have limited opening hours over public holidays.

We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobile numbers and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

What happens if I cancel my monthly Hive Heating Plan?

If you cancel your Hive Heating Plan, you will need to pay the remaining balance of the payment plan for the Hive Active Heating kit on demand.

For more information about cancellation charges please visit read the Hive Heating Plan terms and conditions.

What happens to my Hive Active Heating Plan if I move home?

Your Hive Heating Plan is not transferable to your new home. If you move within 12 months from the date you order your Hive Heating Plan, you must pay off the balance.

If you want to install Hive products in your new home, or move into a property that has Hive Active Heating installed, please contact Hive for further assistance.

For more information about Hive Heating Plan please read the Hive Heating Plan terms and conditions.

What if I have more than one thermostat in my home?
Hive Active Heating comes with multizone capability that allows you to control up to 3 heating zones through the Hive App. You’ll need a separate thermostat and receiver for each heating zone.
Does Hive Active Heating work with all boilers?
It works with the vast majority of them, yes. When our engineer comes to install Hive Active Heating, they’ll check everything is up and running before they leave.
I wanted to buy Hive Active Heating subscription

The Hive Active Heating subscription is no longer available. We now offer a 12 month payment plan as an alternative. The plan allows you to spread the cost of the kit over 12 months. Once the 12 months are up, you can continue to pay £2.99 a month for Hive Live or cancel the Hive Live subscription and pay nothing.

For more information please read the Hive Heating Plan terms and conditions.

When will I receive my free Hive plug?

All customers who purchase Hive Heating through a Payment Plan or a one-off payment will receive free Hive Plug worth £39[4]. Once you have bought Hive Heating, you'll receive a confirmation email with further instructions on how to redeem your plug. The plug will be posted to your delivery address (free of charge). 

Make your home a smarter one

Find out more about how our smart home technology can fit into your life through the range of Hive products and payment plans.

Turn your appliances on and off remotely.

Hive Welcome Home Plan


Manage your home from anywhere with Hive products.

All Hive Products

[1] Two months free available to new and existing British Gas energy, HomeCare and 5 Year Warranty customers only. If you cancel your British Gas product or if your energy supply doesn’t switch to us and you have no other eligible British Gas products, you will pay the full 12 months for your Hive Heating Plan. If you purchase an eligible British Gas product again in the future, you will get the two months free. Prices subject to change. Not available to customers who already have a Hive payment plan or who have Hive Live. After the first 12 months, Hive Live will continue at £2.99 per month. If you cancel within the 12 months you will need to pay the remaining balance.

[2] Savings based on annual energy consumption of 16,489 kWh.

[3] Hive Live includes free delivery, ongoing warranty and 10% off other products. After your payment has ended you will continue to pay £2.99 a month for Hive Live until you cancel.

[4] Offer is limited to one plug per customer, is subject to availability and runs between 24th May and 31st August 2018. Offer only available when bought with Hive Active Heating or Hive Heating Plan. Offer cannot be used on pre-existing orders in conjunction with any other offer. Terms apply.