All Hive products require a Hive Hub to work. To use Hive products, you’ll need: a domestic broadband connection with a spare Ethernet port connection; an extra power socket close to your broadband router; an Android, iOS or Amazon smartphone with an up-to-date operating system if you want to use your mobile to control your Hive products via the Hive App and an up-to-date web browser to use the online dashboard (IE10+, Chrome, Safari or Firefox).
You can take all your Hive Welcome Home Plan products with you to your new home.
If you already have a Hive Hub your price will be discounted at the checkout.
You can cancel your agreement up to 14 days after the day your WHP order ("cooling off period").
If you cancel your agreement within the cooling off period, you will need to return all the goods within a reasonable time.
If you cancel your agreement within 12 months of your payment plan beginning, you will have to pay the remaining balance of the payment plan for the devices. Once this fee is paid, you will lose access to the additional features and benefits of Hive Live.
Your notice of cancellation is confirmed as soon as you send it by email or call us.
If you cancel by calling us at least ten calendar days before your next payment is due to be taken, you won’t be charged for the next month. If you cancel in the last ten days of the billing period, your plan will end the month after cancellation.
Hive Live has no renewal date and is ongoing until cancelled, cancellation fees apply within the first year of the contract.
 Offer limited to one offer per customer and subject to availability. Offer cannot be used on pre-existing orders or in conjunction with any other offer from Hive. Customers who sign up to the Hive Welcome Home Plan will pay nothing for the first 2 months then pay ongoing £9.99/monthly payments for 10 months.
 The Hive Welcome Home Plan is a 12 month payment plan offered by Centrica Connected Home Limited. If you cancel your agreement within 12 months of the payment beginning, you will have to pay for the remaining balance of the payment plan for the devices.