Here to help you look after your home. Welcome to The Source

Find useful advice and quick tips to keep your home running smoothly, whatever happens.

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Helping you stay warm

In December 2021 we invested £2 million into grants to help keep our vulnerable customers warm this winter. We’ve added a further £2 million to this fund. 

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What you need to know about the gas boiler ban

The UK government is going ahead with the gas boiler ban starting in 2025. But what does that mean for you and how will it affect your home?

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What are heat pumps and how do they work?

How heat pumps can cut your energy bills and reduce your home’s CO2 emissions.

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The Source blog. Keep one step ahead of the weather

With our top tips you'll be ready for all seasons – come rain or shine.

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Beat the weather, whatever it brings

How to get your home ready for winter

Winter-proofing your home is a lot harder once the bad weather arrives. Make sure your home’s winter-ready ahead of time with our handy guide.

See our checklist

Top tips to keep your house toasty

Make sure you stay toasty inside this winter with ten simple tricks to keep your home warm and stop precious energy escaping.

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Don't get caught out by a burst pipe

A burst pipe can be a real downer during winter – but a little extra care will keep leaks and flooding at bay.

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The Source blog. Here's how you can 'Fix it Yourself'

The tell-tale signs of common problems around the home – and how you can fix them.

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For helpful advice, we're here to solve

Five ways to fix your boiler, fast

If your boiler’s stopped working, don’t worry – you may be able to fix it yourself. Try our safe and simple solutions to get it back up and running without calling an engineer.

Fix your boiler

How to bleed a radiator

If your radiators aren't heating up, read our guide to learn when and how to bleed your radiators.

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How to troubleshoot your thermostat

Thermostat not working? Read our guide to troubleshoot your thermostat in no time with some simple tips.

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The Source blog. Greener living

The latest tech, tips and tariffs to help you do your bit.

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Everyday ways to protect the planet

3 next-level ways to get your home to net zero

We make sense of sustainability, and show you three ways in which your home can help you go green.

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How to help tackle climate change

There are all sorts of simple ways you can go greener at home.

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Make your smart home work harder

Here’s how to start saving with a smart home…

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The Source blog. No place like home

Settle in and snuggle up with our handy advice and upgrades.

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Get the most out of your home

Read our five top tips on gas safety.

Get your head around gas safety in just five simple steps.

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Radiator types explained - choosing your radiator

Learn about different radiator styles and which is best for your home, whether it's panel radiators, traditional radiators, or something a little bit different!

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What's the ideal home temperature?

While your home is working harder than ever, here's a guide to find the right temperature for you and your individual needs.

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The Source blog. Making a difference

We're always here to help.

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Making a difference for our people and communities

Protecting the planet we all rely on

With 100% renewable electricity and carbon-neutral gas, our Green Futures tariff lets you power your home without harming the Earth.

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Women, we want you!

Just 7% of engineering professionals are women. Let’s change that. We have 1,000 apprenticeship spaces and we want 50% to be women.

Help spread the word

Leading the way for Carers

Helping those who care for others.

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We're at the ready. Our online experts are here to help

Our Solved on Screen videos can help you with top tips for fixing common household problems and teach you how to save energy for a greener home.