Here to help you look after your home. Welcome to The Source

Find useful advice and quick tips to keep your home running smoothly, whatever happens.

The latest advice, for life’s what-if moments

What if your boiler breaks down?

Learn the tell-tale signs of common boiler issues – and find out how to fix them.

Read our advice

What if there’s no running water?

Read how to fix simple plumbing issues yourself, without spending money on a call out.

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What if there’s a power cut?

Get prepared and find out what to do if the power goes out.

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Boiler on the blink? Five ways to fix your boiler, fast

If your boiler’s stopped working, don’t worry – you may be able to fix it yourself. Try our safe and simple solutions to get it back up and running without calling an engineer.

Fix your boiler

Here to keep you cosy

Looking after your central heating

A little TLC can go a long way to help keep your home warm and working – find out how in our essential care guide.

Read our guide

Don’t get left in the cold

If your heating’s playing up, try these simple fixes to sort it out without calling an engineer.

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No hot water?

If your tap’s running cold, try our troubleshooting checklist to get things flowing again.

See our checklist

Manage your account on the go. Five reasons to download our app

The British Gas app makes it even easier to manage your account, wherever you are. From paying bills to saving energy, find out how it can help you keep on top of your account.

Discover our app