The ways we can support you

  • What is the British Gas Energy Trust?
  • The ways we can help if you’re struggling with debt
  • Phased repayments

If you're finding it difficult to pay your energy bills, we may be able to help you get back on track. From grants, to spreading out the payments, we have customer advisers here to help. We try to support anyone struggling to make ends meet. You don’t always have to be a British Gas customer to benefit. 

If you or someone close to you is finding it difficult to cope with their finances, then get in touch. Here’s a couple of the ways we can lend a helping hand. 


The British Gas Energy Trust 

This is an independent charity set up in 2004 to help anyone struggling with bills. 

Grants are available to help those who are eligible: 

  • Clear domestic gas and electricity debts owed to British Gas or any other utility supplier 
  • Boiler repairs or replacements 

To apply for a grant, please visit the British Gas Energy Trust website or call 01733 421060 

Phased repayments 

If you’re a British Gas customer and you are struggling to pay your energy bill, just let us know and we’ll see if we can help you. We have customer service advisers ready to talk through your options. 

If you or someone you know has multiple debts, and you’re finding it tough to stay on top of monthly payments, independent money advice agencies can also offer guidance. Step Change Debt Charity or Citizens Advice can provide you with a plan to get you back on track.

If you’re worried about debt, get in touch to find out how we could help. 




From around the web 

The British Gas Energy Trust 

Step Change Debt Charity

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