Service and repair engineers: Tales of the unexpected

As a service and repair engineer, Arfan is regularly called out to late-night emergencies. He thrives on the spontaneity and diversity of his new career. So how did he get started?

“I’d just finished a plumbing NVQ,” Arfan says. “I was looking for an apprenticeship when I came across a British Gas engineer in his van. He advised me to check the website, and that’s exactly what I did.”

Arfan enjoyed the apprenticeship hugely, which included joining the Duke of Edinburgh Awards Scheme and helping to train a local football team. “It was a club that took anyone 12 years or under on,” says Arfan. “I would help in training, and even drive the boys to some of the games. It was great fun.”

Once fully qualified, Arfan was thrown into the thick of it, dealing with all sorts of emergency callouts. He was called to a home where a wedding was to take place. “They were getting ready, decorating the place, balloons everywhere, food, and people rushing around. But they didn’t have any heating.”

Arfan’s skills were put to the test with his quick thinking. “It was a tricky one to fix because I was after a particular part. So I was ringing around trying to get my hands on it, and finally I found a supplier. It took about two hours to fix it. The customer was pleased, and hopefully they lived happily ever after.”


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