Money and energy advice in the community

Specialist advisors are once again visiting Post Offices across Britain to talk about the support available to help manage money and energy bills.

Find out where we’ll be and when

Local support at the Post Office

Everyone is entitled to help and advice when they need it. But not everyone has access to the internet, especially some of the most vunerable households.

Working with our long term partner the Post Office and British Gas Energy Trust we’re running in-person community pop up events in Post Offices across Great Britain.

We’ve already hosted 128 pop-ups in 70 locations from Saint Leonards-on-Sea to the Scottish Isles and we’ve reached out to thousands of people to help raise awareness of the support available.

But we’re ready to do more. From September 2023 to March 2024 trained money and energy advisors will be on hand again to help households get specialist advice and support local to them. 

Talk to independent experts about money and energy advice

We understand it can be difficult to talk about energy worries and debt and how that can impact physical and mental wellbeing. We’ll be setting up a quiet area within the Post Office for people to get 1-2-1 confidential advice from trained specialists about the support that’s available. We’ll also have a leaflet to take away with contact details of all British Gas Energy Trust funded organisations.

Raising awareness of the support available for energy debt

Professor Green, rapper and mental health campaigner, has once again pledged his support in helping to raise widespread awareness and encourage people to access the help they’re entitled to.

He has first-hand experience of the fear and anxiety an upcoming energy bill can have on families, having grown up with his grandmother who struggled to pay the household bills.

Hear from people the British Gas Energy Trust
have already helped

Professor Green speaks to Farzana about her experience of energy debt and how The British Gas Energy Trust was able to help.

Farzana’s story
Victoria's story

Who are the British Gas Energy Trust?

The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust1 is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who the energy supplier is.

Since 2004 over £175m2 has been donated to the Trust to help those most in need. And to help with high energy costs, British Gas has increased its support for customers with the UK’s biggest ever energy support package.

How can the Trust help?

The Trust funds charitable organisations to provide fuel and money advice directly to local communities.  You can find a list of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.

Post Office pop-up money and energy advice locations

Our pop-up money and energy advice service is coming to selected Post Office branches across Great Britain from September 2023 until March 2024.

Come and talk with our representatives from the British Gas Energy Trust funded organisations who will be on hand to guide and support you. We can’t be everywhere, but we hope that we can make a difference where we can.

If you can’t get to one of our pop-up events, download our leaflet which includes contact details of all the British Gas Energy Trust funded organisations.

You can also follow us on Facebook or Twitter and share location updates with anyone you think may need support.

British Gas Energy Trust leaflet British Gas Energy Trust leaflet – Welsh Scottish Gas Energy Trust leaflet
September
Post Office Address Postcode Day(s) Date(s) Time
South Ockendon 8 Derwent Parade, Essex RM15 5EB Mon & Tue 18 & 19 Sep 11am - 2pm
Sunderland City 45-47 Fawcett Street, Durham SR1 1RR Wed & Thu 20 & 21 Sep 11am - 2pm
Harold Hill 17 Farnham Road, Essex RM3 8EJ Mon & Tue 25 & 26 Sep 11am - 2pm
October
Post Office Address Postcode Day(s) Date(s) Time
Leicester WHSmith 39 Gallowtree Gate, Leicester LE1 5AD Wed & Thu 2 & 3 Oct 11am - 2pm
Dunraven Place 4-5 Wyndham Street, Bridgend CF31 1AB Mon & Tue 9 & 10 Oct 11am - 2pm
Slough 176 High Street, Slough SL1 1JN Mon & Tue 16 & 17 Oct 11am - 2pm
Glasgow 136 West Nile Street, Glasgow G1 2RD Mon & Tue 23 & 24 Oct 11am - 2pm
Port Talbot 139 Station Road, Port Talbot SA13 1NG Mon & Tue 30 & 31 Oct 11am - 2pm
November
Post Office Address Postcode Day(s) Date(s) Time
Springburn Way 230 Springburn Way, Glasgow G21 1BU Mon & Tue 6 & 7 Nov 11am - 2pm
Crossgates 9 Austhorpe Road, Leeds LS15 8QS Mon & Tue 20 & 21 Nov 11am - 2pm
Manchester - Spring Gardens 26 Spring Gardens, Manchester M2 1BB Mon & Tue 27 & 28 Nov 11am - 2pm
December
Post Office Address Postcode Day(s) Date(s) Time
Manchester - Spring Gardens 26 Spring Gardens, Manchester M2 1BB Mon & Tue 4 & 5 Dec 11am - 2pm
Oxford 102-104 St Aldates, Oxford OX1 1ZZ Mon & Tue 11 & 12 Dec 11am - 2pm
January
Post Office Address Postcode Day(s) Date(s) Time
The Markets 6-16 New York Street, Leeds LS2 7DZ Mon & Tue 15 & 16 Jan 11am - 2pm
Slough 176 High Street, Slough SL1 1JN Mon & Tue 22 & 23 Jan 11am - 2pm
Stockport 34 Great Underbank, Stockport SK1 1PD Wed & Thu 24 & 25 Jan 11am - 2pm
Edinburgh City Waverley Mall, Waverley Bridge, Edinburgh EH1 1BQ Mon & Tue 29 & 30 Jan 11am - 2pm
February
Post Office Address Postcode Day(s) Date(s) Time
Edinburgh - Wester Hailes 14a Westside Plaza, Edinburgh EH14 TSW Mon & Tue 5 & 6 Feb 11am - 2pm
St Johns 116 Albion Street, Leeds LS2 8LP Mon & Tue 12 & 13 Feb 11am - 2pm
Dunraven Place 4-5 Wyndham Street, Bridgend CF31 1AB Mon & Tue 19 & 20 Feb 11am - 2pm
Leicester WHSmith 39 Gallowtree Gate, Leicester LE1 5AD Mon & Tue 26 & 27 Feb 11am - 2pm
March
Post Office Address Postcode Day(s) Date(s) Time
Oxford 102-104 St Aldates, Oxford OX1 1ZZ Mon & Tue 4 & 5 Mar 11am - 2pm
Port Talbot 139 Station Road, Port Talbot SA13 1NG Mon & Tue 11 & 12 Mar 11am - 2pm
Dunraven Place 4-5 Wyndham Street, Bridgend CF31 1AB Mon & Tue 18 & 19 Mar 11am - 2pm
The Markets 6-16 New York Street, Leeds LS2 7DZ Mon & Tue 25 & 26 Mar 11am - 2pm

More help with your energy bills

Speak with your energy supplier

If keeping up with your energy bills is getting difficult, check with your supplier to see what help they can provide. If you’re with British Gas, we’ll do everything we can to support you.

Find out more

We’re helping those most in need

Our £100 million3 support package offers extra support to help those facing financial hardship. 

How we’re helping

Help from the government

Find the latest information on government support available to help with the cost of living.

Government support

Useful information

Energy price cap

Find out the latest news and what the government’s Energy Price Guarantee means for you.

Energy price cap

Average bill guide

How much you pay depends on the property size, lifestyle and the number of people living there. See how your energy usage and costs compare with a typical household.

Average energy bills

Energy saving advice

We can all take steps to reduce energy use in our homes. Understanding how much appliances use can help us use them more efficiently.

Ways to save energy

Additional information

  1. British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.

  2. Source: BGET September 2023.  Figures are based on historic records and sources, some of which were not audited accounts.

  3. Source: Centrica September 2023.

    On 25 August 2022, we announced a £25+ million customer support package with an additional £25 million of help for our customers announced in November 2022. In September 2023 we committed a further £50 million, taking the amount we've invested in customer support to £100 million. On top of this, British Gas’ contribution to the Warm Home Discount scheme is over £92 million, which is the largest contribution compared to other energy suppliers. Source: Ofgem September 2023.