Working in partnership with the Post Office in the community

No one should suffer in silence because of debt or worries about paying their bills. If you’re worried about your energy bills, support is available.

We know not everyone has access to the internet, especially some of the most vulnerable households. So to make sure that people can access the support they need, we want to go directly to where they are.

We’re very grateful to be working with the Post Office, who’ve kindly agreed to host us and the British Gas Energy Trust in some of their local offices.

We’ll be setting up private spaces within their premises for people to talk to us about their energy bills, get advice about the support that’s available, or just take away a leaflet that explains some of the support options available.

Who are the British Gas Energy Trust?

The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust 1, is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who their supplier is. Since 2004 over £130m has been invested in the Trust to help those most in need of help.

How does the Trust help?

The Trust funds charitable organisations to provide fuel debt advice services directly to local communities.  You can find a map of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.

Take the first step to understanding what support is available

Post Office locations we’ll be at

We’ve agreed with the Post Office the below locations and dates. Here you can speak with representatives from the Trust. We’ll be adding more to the list shortly.

Area Branch Name Postcode When
Braunton (Devon) Braunton EX33 2JB 4 July | 12pm-4pm
Stoke-on-Trent Eaton Park ST2 9LT 5 July | 1pm-4pm
6 July | 1pm-4pm
Preston Preston PR1 8BQ 11 July | 1pm-4pm
13 July | 1pm-4pm
Dundee Whitehall Street DD1 4AF 12 July | 2pm-5pm
13 July | 2pm-5pm

We can’t be everywhere, but we hope that we can make a difference where we can.  Here’s some of the locations we’ve already visited.

Area Branch Name Postcode When
Hartlepool Middleton Grange
Shopping Centre
LE1 5GD 27 June | 10pm-4pm
01 July | 12pm-4pm
Leicester Gallowtree Gate LE1 5GD 20 June | 12pm-4pm
21 June | 12pm-4pm
22 June | 12pm-4pm
West Bromwich West Bromwich B70 7PP 23 & 25 May
12pm-4pm
Glasgow Glasgow G1 2RD 23-25 May
12pm-4pm
Cardiff – Roath Albany Road CF24 3YX 26-27 May
12pm-4pm
London Kennington Park SE11 4QA 27 May
12pm-5pm
Blackpool Poulton-le-Fylde FY6 7BB 6 June | 12pm-4pm
8 June | 12pm-4pm
Sunderland Sunderland City SR1 1RR 6 June | 12pm-4pm
9 June | 12pm-4pm
Bexhill on Sea Bexhill-on-Sea TN40 1AA 6 June | 10am-1pm
8 June | 10am-1pm
10 June | 10am-1pm
Bethnal Green Bethnal Green E2 0RX 14 June | 12pm-4pm
16 June | 10am-2pm
Kettering Kettering NN16 8AA 14 June | 12pm-4pm
15 June | 12pm-4pm
Bacup Bacup OL13 8AA 14 June | 12pm-4pm
16 June | 12pm-4pm

If you want to access the leaflet we’ll have available, you can download it. You can also help us by sharing it on social media if you feel comfortable. We’re also speaking with other charitable bodies to see if they feel able to support us with distributing the leaflet so more people can access support.

Stop the silence – support available

Support available from your energy supplier

If keeping up with your energy bills is getting difficult, or you owe money to your supplier, then they do want to help. You may be able to pay what you owe by instalments as part of a payment plan. Check with your supplier to see what support you might be able to get.

If you’re a British Gas customer 

We know it's not always easy to pay your bill – and that everyone's circumstances are different. Don’t suffer in silence if you’re struggling, talk with us and we'll do everything we can to support you.

Help if you’re struggling to pay

What other support is available?

The Government has announced measures to help with rising energy costs. All households living in Council Tax Bands A-D will get a rebate of £150 for households living in Council Tax Bands A-D. Local Councils have been given additional money so that they may be able to support those not eligible for the Council Tax rebate.

All electricity customers will get £200 off their energy bills from October 2022. This will be paid back in smaller £40 instalments over the next 5 years, starting from 2023.

What support is the government providing?