Working in partnership with the Post Office in the community

No one should suffer in silence because of debt or worries about paying their bills. If you’re worried about your energy bills, support is available.

We know not everyone has access to the internet, especially some of the most vulnerable households. So to make sure that people can access the support they need, we want to go directly to where they are.

We’re very grateful to be working with the Post Office, who’ve kindly agreed to host us and the British Gas Energy Trust in some of their local offices.

We’ll be setting up private spaces within their premises for people to talk to us about their energy bills, get advice about the support that’s available, or just take away a leaflet that explains some of the support options available.

Who are the British Gas Energy Trust?

The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust 1, is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who their supplier is. Since 2004 over £130m has been invested in the Trust to help those most in need of help.

How does the Trust help?

The Trust funds charitable organisations to provide fuel debt advice services directly to local communities.  You can find a map of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.

Post Office locations we’ll be at

We’ve agreed with the Post Office the below locations and dates. Here you can speak with representatives from the Trust. We’ll be adding more to the list shortly.

We can’t be everywhere, but we hope that we can make a difference where we can.  Here’s some of the locations we’ve already visited.

If you want to access the leaflet we’ll have available, you can download it. You can also help us by sharing it on social media if you feel comfortable. We’re also speaking with other charitable bodies to see if they feel able to support us with distributing the leaflet so more people can access support.

Support available from your energy supplier

If keeping up with your energy bills is getting difficult, or you owe money to your supplier, then they do want to help. You may be able to pay what you owe by instalments as part of a payment plan. Check with your supplier to see what support you might be able to get.

If you’re a British Gas customer 

We know it's not always easy to pay your bill – and that everyone's circumstances are different. Don’t suffer in silence if you’re struggling, talk with us and we'll do everything we can to support you.

What other support is available?

The Government has announced measures to help with rising energy costs. All households living in Council Tax Bands A-D will get a rebate of £150 for households living in Council Tax Bands A-D. Local Councils have been given additional money so that they may be able to support those not eligible for the Council Tax rebate.

All electricity customers will get £200 off their energy bills from October 2022. This will be paid back in smaller £40 instalments over the next 5 years, starting from 2023.