Moving house? We’re here to help
Moving can be as stressful as it is exciting. But we’re here to help – every step of the way.
Before you move
Get ahead of the admin
With all the excitement of a house move, it’s easy to forget the basics – like sorting out your energy and any existing HomeCare cover. But if you’re with British Gas, all you need to do is tell us your moving date and whether you want to take us with you or not. Then we’ll talk you through what happens next.
Sort out your insurance
If you’ve bought your new place, you’ll need to organise home insurance to start from your exchange date. We’ve been looking after Britain’s homes for over 200 years and our Five Star rated insurance means you’re covered if things go wrong. It’s quick and easy to get a quote, and if you’re an existing customer you just need to let us know you’re moving.
Make moving day a doddle
Getting everything ready for the big day can be daunting. But breaking it down into weekly to do lists makes things more manageable in the long run. And if that feels like a challenge in itself, our handy checklist covers off everything you need to do in the weeks leading up to moving day.
And if you need help getting everything packed up, be sure to check our packing tips and tricks too.
Once you’re in
New home supplied by us? We’ll make things simple
If we already supply energy to your new home and you’re not an existing British Gas customer, we’ll get your account set up as soon as possible. It can take a few weeks to get sorted, but don’t worry your supply won’t be affected. So you can still celebrate with a cuppa on moving day.
Check you’re on the best tariff
It’s worth checking your energy tariff to make sure you’re getting the best deal for your energy needs – whether you’re a new or existing British Gas customer. It only takes a few minutes and we won’t charge you any exit fees if you switch to one of our other tariffs.
Get your boiler serviced
It’s always a good idea to get your new boiler checked out by a qualified Gas Safe engineer as soon as possible – and we’ve got experts on hand across the UK. Just book a service and we’ll make sure it’s working properly and let you know if it needs any further repairs. And if it’s time for a new one completely, we’ll help you find one that suits your home and your budget.
All settled? Time to upgrade
Take control of your heating
It can take time to get used to the heating in your new home – especially if you’ve moved somewhere bigger. But with Hive Active Heating you’re in control, so you can keep things cosy without using more energy than you need to. That means less spent on energy bills and more to spend on those all-important renovations.
Keep everything secure
We’re here to help you protect the things and people you love. And with Hive HomeShield’s smart alarm system, you can keep your new home secure in just a few taps. So whether you need a camera out the front, an alarm to ward off intruders, or a motion sensor to tell you when someone’s home, you can get instant alerts and control it all from your smartphone – whenever, wherever.
Kickstart your smart home
Moving into a new house is a great time to think about upgrading to a smart home. As well as Hive Active Heating and Hive HomeShield, why not switch to Hive smart bulbs which help you save energy when you’re not in the room? Or upgrade your sockets with Hive Active Plugs, so you can put the kettle on without getting out of bed?