All you need to know about the smart meter rollout

UK energy suppliers, including British Gas, are leading the national smart meter rollout to update our ageing energy system and improve energy efficiency across Great Britain.


Smart meters are the new generation of gas and electricity meters. They come with a free smart energy monitor that shows how much energy you are using in pounds and pence, in near real time. They automatically send us your meter readings, so you don’t have to, bringing an end to estimated bills.


British Gas are offering smart meters to all of our customers by 2020.


Having smart meters in homes across the nation will help us predict energy use throughout the day, across the country.  This means we can be smarter and more efficient in how we generate the nation's power and produce cleaner, greener electricity. The result? A more secure and environmentally friendly future.


Smart meters will replace traditional gas and electricity meters and will be installed for free by one of our specially trained Smart Energy Experts. 




Can everyone get smart meters? 


Because smart meter technology is relatively new, not everyone can have them straight away. For example, if the communication signal in your area (which the meter uses to send us your readings) isn't quite strong enough, or you live in a high rise flat - you may have to wait a little bit longer for your upgrade.

Homes which can’t get smart meters at the moment will be upgraded when the technology becomes available. If you’d like to find out more, please check our eligibility infographic.


Are smart meters compulsory?

Smart meters are not compulsory however they can help you save time, money, and energy. You’ll no longer have to provide your own meter readings, you can track your energy spend in near real time, and many customers change their energy usage habits as a result. 


How do I upgrade to smart meters?

If you have either your electricity or your gas and electricity with us, simply log into your online account to book your installation. If your home isn’t ready for smart meters just yet, we’ll add you to our waiting list and we’ll let you know when you can get them installed.


Click here to book your free smart meter upgrade today.

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