What would you like to do?


Please choose your complaint type:

Gas & Electricity
careplan & one off repairs
Boiler Installations

We want to sort things out for you quickly. That's why we'll:

  • Always aim to respond promptly to your complaint
  • Treat you fairly and with courtesy at all times
  • Take action to put things right as appropriate and let you know what needs to happen next - whether that's us saying sorry, making a goodwill gesture or giving compensation
  • Treat any personal or financial details you give us in confidence
  • Investigate your complaint fully and explain the findings to you
  • Speak with your network supply operator - if you have a problem with the delivery of your gas or electricity supply - so they can investigate. We'll let you know what they say and pass on any compensation you may be owed

More queries can be answered in our Help & advice area

Help & advice

But if you need to get in touch

Contact us

Please visit our At Home section for anything non-business related

Home complaints