Terms and conditions
Welcome to the British Gas Business website. The following Terms and Conditions apply to your use of this website.
By using the website you show you are agreeing to keep to these terms.
To print these terms and conditions, open 'British Gas Business Terms and Conditions' (PDF version) select 'file' from your toolbar and then 'print'.
This page was last updated on 3 July 2015.
Please give us up-to-date e-mail addresses and telephone numbers so we can contact you.
To contact us please visit our online Contact Us pages. When you contact us please give us up-to-date email addresses and telephone numbers so we can contact you.
Accessing our website
Access to our site is permitted on a temporary basis, and we reverse the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. If we remove a product or service, we will not be responsible to you.
Applying for products and services
We can change the prices and details of products and services (and any offers) shown online without giving notice. We can only provide products and services if they are available, and we cannot guarantee that they will be. Any details of products and services on this website are not an offer to sell or buy the products or services by the relevant company. The company advertising the products or services concerned may decide to accept or reject your offer.
We shall use credit-scoring or other automated decision making systems to assess your application to switch your Energy to British Gas and to verify your identity.
The copyright in the material contained in this website belongs to us or its licensed owner. You can copy any part of this material under the following conditions.
- You must not use the material for business purposes.
- The copies must keep any copyrights which are in the original material.
The products and technology or processes described in this website may be controlled by other copyrights or patents that we or other people may have. This clause does not give you the right to copy those.
Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner's written permission.
Changes to terms and records of agreements
We have the right to change these Terms and Conditions at any time by putting the changes on the website. It is your responsibility to read the website Terms and Conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these Terms and Conditions, and a copy of any Terms and Conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the Terms and Conditions.
Although we have taken care in preparing of the contents of this website, we do not endorse any of the information, names, images, pictures, logos, icons and so on relating to British Gas Business or the British Gas group of companies, or their products and services for any other organisation's products and services. Also, we do not provide any warranties of any kind. This includes suggestions that a product or service will be:
- Of satisfactory quality
- Fit for a particular purpose
- Compatible with equipment you already have
As far as the law allows, we will exclude all such terms and warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.
We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.
We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug-free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.
If any of these Terms and Conditions (or any Terms and Conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we will delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining Terms and Conditions will continue to be effective, binding and enforceable. Nothing in these Terms and Conditions excludes our liability for death or personal injury resulting from our negligence.
The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation.
The headings used in these Terms and Conditions are for convenience only and do not affect the meaning of the terms and conditions.
Intellectual property rights
We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in know-how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.
Jurisdiction and law
Unless we tell you otherwise, the products and services described in this website are available only to British residents. The information on this website is only aimed at British residents and, unless we tell you otherwise, we will not accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you are responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within Great Britain.
The laws of England and Wales apply to these Terms and Conditions and any Terms and Conditions relating to products or services described on this website. If there is a dispute about these Terms and Conditions, this will be dealt with in the courts of England and Wales, unless you live in Scotland in which case the laws of Scotland apply.
Links to other websites
Certain (hypertext) links in this site will take you to websites that are not under our control. When you click on any of these links, you will leave our website. We have no control over, and will accept no responsibility or liability for, the material on any other website. By allowing links with third-party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly.
We will not accept any responsibility or liability for websites we frame.
Monitoring phone calls and emails
We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.
Ownership of website
Britishgas.co.uk/business is a British Gas website and belongs to British Gas Trading Limited (British Gas).
British Gas is a Centrica business.
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. British Gas Trading Ltd, company number: 03078711.
Product Terms and Conditions
If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service.
The images, logos and names on this website which identify us, a British Gas company or any other organisations and their products and services are our trademarks or the trademarks of the other organisations. Nothing on this website gives anyone any licence or right to any image, logo or name.
Using the website
To use the website you need a browser such as Microsoft Internet Explorer version 5.5 or above, Firefox 1.5 or Safari 1.2.
Limited offer – up to £400 when you switch to British Gas Business
This Reward only applies: to new customers or existing customers registering one or more new gas and/or electricity supply point/s with us with a minimum annual gas consumption of 15,000kWh and a minimum annual electricity consumption of 5,000kWh; to fixed price contracts of 12 months or more; once per new gas and/or electricity supply point; and, with a credit of up to £400 to be calculated based on our estimate of your consumption through the supply point during the first year as per the table below.
Available to Electricity customers
Available to Gas customers
|Annual usage (kWh)||What we’ll credit to your second bill||Annual usage (kWh)||What we’ll credit to your second bill|
|0 – 4,999||£0||0 - 14,999||£0|
|5,000 – 9,999||£50||15,000 - 73,199||£100|
|10,000 – 19,999||£75||73,200 - 149,999||£150|
|20,000 – 49,999||£120||150,000 - 299,999||£200|
|50,000 – 99,999||£175||300,000 - 399,999||£300|
|100,000+||£400||400,000 - 732,000||£400|
This Reward offer does not apply: to electric meter profile classes 00; or if our ‘domestic’ or ‘large and corporate’ terms apply.
The amount of the Reward is calculated based on our estimate of your consumption through the supply point during the first year - Minimum consumption applies as follows: Gas customers consuming less than 15,000 kWh are not eligible for any form of credit and Electricity customers consuming less than 5,000 kWh are not eligible for any form of credit.
The Reward if applicable will be applied to one of your first 3 bills following registration for the Reward.
This Reward is non-transferable, cannot be used in conjunction with any other offers, and cannot be exchanged for cash or for other financial value.
This Reward offer is subject to our usual customer acceptance procedures (including credit checks) and Terms and Conditions of business.
We reserve the right to change or withdraw the Reward at any time without giving notice and reasons.
We'll beat your renewal letter price by at least 10%* offer
*Offer only applies to new customers on a fixed one year SME energy contract with an annual gas consumption of less than 73,200KWh and less than 60,000KWh annual electricity consumption.
Save up to £900 online
**Only applicable to new British Gas Business customers. £900 saving is British Gas Business online one- year fixed contract price versus British Gas Business non-fixed contract price. Savings illustrated are based on an Eastern region customer using a gas consumption of 53,000kWh.
£300 off your boiler offer
***This offer is valid until 31st July 2015 and is available for business properties only. Offer is only applicable on selected Worcester Bosch, Potterton and Ideal manufactured boilers under 44kw output. Other boiler options are available but do not qualify for this £300 discount. We will take £300 off your new boiler at the point of sale, on the basis that we install the boiler, so you’ll only need to pay the VAT on the installation and any additional work and parts if needed and we’ll let you know any additional charges before we start. Cannot be used in conjunction with any other British Gas offer unless the other offer states that it’s okay. Offer is subject to availability and may be withdrawn at any time.
Boiler Price Match offer
Please note this offer is only available prior to booking a British Gas Business installation survey, we will not price match where we have previously provided you with a quote (online, phone or through a site visit) and after an installation appointment has been booked we will not consider any cheaper prices. Quotes must be provided within 30 days of issue, final, provided by genuine competitors for the same boiler installation including equivalent warranty and any additional work required and exclude any promotions, cash back, vouchers, coupons or member’s discount. Before offering a price match, British Gas Business will verify the genuine competitor’s total quote and make the final decision (at our sole discretion) of whether we can price match. This offer is non transferable, cannot be exchanged in whole or part for cash and cannot be used in conjunction with any other offers. British Gas Business reserves the right to amend or withdraw this offer at any time without notice.
Multi-Meter Reward Terms & Conditions
These terms and conditions apply to our Multi-Meter Reward Promotion, and you should read them with our terms and conditions for business. Together, these documents make up a contract between us, British Gas Trading Limited, and you, our customer.
Our Multi-Meter Reward Promotion rewards customers who do more with us. If you are already a British Gas business energy customer, the reward will be applied automatically to every new supply point (the point at which gas or electricity, or both, is supplied to a site) you register with us. If you are a new British Gas business energy customer, the reward will be applied automatically to every supply point you register with us after the first one.
To be eligible for this promotion you must meet certain conditions (the conditions of eligibility). These are set out at 2 below.
1. Our multi-meter reward promotion
a If you meet the conditions of eligibility for our Multi-Meter Reward Promotion, we will automatically apply a one-off credit (the credit) between £50 and £400 to the bill for the eligible supply point. The amount of credit we apply will be based on our initial estimate of how much gas or electricity you will use during the first year through the eligible supply point. We will aim to apply the credit by your third bill.
b. Our Multi-Meter Reward Promotion is not available in conjunction with any other offers.
2. Conditions of eligibility
To be eligible for our Multi-Meter Reward Promotion, you must meet the following conditions:
a. Our terms and conditions for business must apply to all eligible supply points. Our ‘domestic’ or ‘large and corporate’ terms and conditions for gas and electricity must not apply.
b. You must keep to, and not break, our terms and conditions for business for any supply point you have registered with us.
c. You must not owe us any amount that is overdue for payment.
d. Your new supply points must not have electricity meters with profile class 00.
e. You must:
i. already be a British Gas business energy customer and agree to take a gas or electricity supply from at least one new supply point with a minimum annual gas consumption of 15,000kWh and a minimum annual electricity consumption of 5,000kWh; or
ii. be a new British Gas business energy customer and agree to take a gas or electricity supply from more than one supply point with a minimum annual gas consumption of 15,000kWh and a minimum annual electricity consumption of 5,000kWh.
f. Your contract for us to supply electricity or gas through each eligible supply point must be:
i. for a term of at least 12 months; and
ii. set at a fixed price for at least 12 months.
g. You must pass our credit checks for each eligible supply point, as set out in our terms and conditions for business.
3. Applying credit
a. The credit we apply to the bill for each eligible supply point will depend on our initial estimate of the amount of gas or electricity you will use through the eligible supply point during the first year only. We will give you an estimate of the credit for each eligible supply point before you agree to enter into a contract with us.
b. We will apply the credit to your bill once after we have started supplying you through the eligible supply point. We aim to apply it to your bill no later than your third bill (it could be applied to your first, second or your third bill) after the supply starts. It cannot be applied against any other products or services from us, and it has no equivalent financial value. We will not provide a cash alternative and the credit cannot be transferred to someone else.
c. If a gas or electricity contract for an eligible supply point we have applied a credit for ends in less than 12 months for any reason, we may recover the credit by adding the amount of it to your final bill for that supply point.
d. If you do not pay any charges due to us under any contract, in line with our terms and conditions for business, we may recover the credit by adding the amount of it to any bill a contract applies to. If you then pay all charges you owe us, we may choose to apply the credit again.
4. Dealing with disputes
a. If you have a complaint about this Multi-Meter Reward Promotion, or these terms and conditions, please see the clause titled “Dealing with disputes” in our terms and conditions for business. That clause sets out the options available to you.
5. Other terms
a. We reserve the right to change these terms and conditions and to withdraw this promotion at any time without giving notice and reasons.
b. If there is any difference between these terms and conditions and our terms and conditions for business, these terms and conditions will take priority, unless we have agreed otherwise with you in writing.
c. We do not have to enter into any contract to supply you with gas or electricity at any eligible supply point, and the Multi-Meter Reward Promotion does not create any obligation for us to do so, regardless of whether or not the supply point is eligible. Our decision on whether to enter into any contract with you will be based on our usual approval procedures, as set out in our terms and conditions for business.
d. Any VAT due will be charged at the appropriate rate and in line with UK VAT regulations.
We’re here to help
Got a question? Need help or have feedback?