Which Terms and Conditions apply to my business?

If your fixed price arrangement is due to end on or before 31st August 2014 and isn’t bespoke for your business, here are your  Terms and Conditions (pdf 3.81mb)

If your fixed price arrangement is due to end or after 1st  September 2014, and isn’t bespoke for your business, here are your  Terms and Conditions (pdf 491kb)

Open British Gas Business terms and conditions (web version)

If you aren't in a fixed price arrangement with us but receive your gas or electricity from, us please  click here (pdf 491kb) (If you haven't received a paper copy of these Terms and Conditions this new version will be sent to you shortly) .

If you aren’t sure which version of our Terms and Conditions apply to you, please visit our Contact Us area and we’ll be happy to help you.

View our Out of Contract and Deemed rates

Website Terms and Conditions

Welcome to the British Gas Business website. The following Terms and Conditions apply to your use of this website.

By using the website you show you are agreeing to keep to these terms.

To print these terms and conditions, open 'British Gas Business Terms and Conditions' (PDF version) select 'file' from your toolbar and then 'print'.

This page was last updated on 3 July 2015.

Contacting you

Please give us up-to-date e-mail addresses and telephone numbers so we can contact you.

Contacting us

To contact us please visit our online Contact Us pages. When you contact us please give us up-to-date email addresses and telephone numbers so we can contact you.

Accessing our website

Access to our site is permitted on a temporary basis, and we reverse the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


We have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. If we remove a product or service, we will not be responsible to you.

Applying for products and services

We can change the prices and details of products and services (and any offers) shown online without giving notice. We can only provide products and services if they are available, and we cannot guarantee that they will be. Any details of products and services on this website are not an offer to sell or buy the products or services by the relevant company. The company advertising the products or services concerned may decide to accept or reject your offer.

Credit Reference

We shall use credit-scoring or other automated decision making systems to assess your application to switch your Energy to British Gas and to verify your identity.  Credit reference guide (pdf 286kb)


The copyright in the material contained in this website belongs to us or its licensed owner. You can copy any part of this material under the following conditions.

  • You must not use the material for business purposes.
  • The copies must keep any copyrights which are in the original material.

The products and technology or processes described in this website may be controlled by other copyrights or patents that we or other people may have. This clause does not give you the right to copy those.

Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner's written permission.

Changes to terms and records of agreements

We have the right to change these Terms and Conditions at any time by putting the changes on the website. It is your responsibility to read the website Terms and Conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these Terms and Conditions, and a copy of any Terms and Conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the Terms and Conditions.


Although we have taken care in preparing of the contents of this website, we do not endorse any of the information, names, images, pictures, logos, icons and so on relating to British Gas Business or the British Gas group of companies, or their products and services for any other organisation's products and services. Also, we do not provide any warranties of any kind. This includes suggestions that a product or service will be:

  • Of satisfactory quality
  • Fit for a particular purpose
  • Legal
  • Compatible with equipment you already have
  • Secure
  • Accurate

As far as the law allows, we will exclude all such terms and warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.

We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.

We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug-free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.

If any of these Terms and Conditions (or any Terms and Conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we will delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining Terms and Conditions will continue to be effective, binding and enforceable. Nothing in these Terms and Conditions excludes our liability for death or personal injury resulting from our negligence.

The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation.


The headings used in these Terms and Conditions are for convenience only and do not affect the meaning of the terms and conditions.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in know-how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.

Jurisdiction and law

Unless we tell you otherwise, the products and services described in this website are available only to British residents. The information on this website is only aimed at British residents and, unless we tell you otherwise, we will not accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you are responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within Great Britain.

The laws of England and Wales apply to these Terms and Conditions and any Terms and Conditions relating to products or services described on this website. If there is a dispute about these Terms and Conditions, this will be dealt with in the courts of England and Wales, unless you live in Scotland in which case the laws of Scotland apply.

Links to other websites

Certain (hypertext) links in this site will take you to websites that are not under our control. When you click on any of these links, you will leave our website. We have no control over, and will accept no responsibility or liability for, the material on any other website. By allowing links with third-party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly.

We will not accept any responsibility or liability for websites we frame.

Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.

Ownership of website

Britishgas.co.uk/business is a British Gas website and belongs to British Gas Trading Limited (British Gas).

British Gas is a Centrica business.

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. British Gas Trading Ltd, company number: 03078711.

Product Terms and Conditions

If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service.


The images, logos and names on this website which identify us, a British Gas company or any other organisations and their products and services are our trademarks or the trademarks of the other organisations. Nothing on this website gives anyone any licence or right to any image, logo or name.

Using the website

To use the website you need a browser such as Microsoft Internet Explorer version 5.5 or above, Firefox 1.5 or Safari 1.2.

We'll beat your renewal letter price by at least 10%* offer

*Offer only applies to new customers on a fixed one year SME energy contract with an annual gas consumption of less than 73,200KWh and less than 60,000KWh annual electricity consumption.

Save up to £900 online

**Only applicable to new British Gas Business customers. £900 saving is British Gas Business online one- year fixed contract price versus British Gas Business non-fixed contract price. Savings illustrated are based on an Eastern region customer using a gas consumption of 53,000kWh.

£300 off your boiler offer

***This offer is valid until 31st July 2015 and is available for business properties only. Offer is only applicable on selected Worcester Bosch, Potterton and Ideal manufactured boilers under 44kw output. Other boiler options are available but do not qualify for this £300 discount. We will take £300 off your new boiler at the point of sale, on the basis that we install the boiler, so you’ll only need to pay the VAT on the installation and any additional work and parts if needed and we’ll let you know any additional charges before we start. Cannot be used in conjunction with any other British Gas offer unless the other offer states that it’s okay. Offer is subject to availability and may be withdrawn at any time.