Having trouble paying your bill?

We can all hit money troubles from time to time. Don't worry, if you're having trouble paying your bills we can sort something out

Need advice?

If you need help with managing your finances or debts, then you can start with talking to the Citizens Advice Bureau, National Debtline or StepChange.

StepChange help if you're struggling financially and offer advice and solutions for free. They have online debt help programmes and you'll get instant money advice and a personalised budget plan.

Paying your bills

If you’re having trouble paying your bills on time, our payment team can help.

Call us on 0800 048 0404. You can also textphone 18001 0800 072 86268 (if you’re deaf or hard of hearing).

We're open weekdays 8am to 8pm and Saturdays 8am to 6pm. Calls are free from mobiles and landlines. We record calls to help improve our service to you.


How we can help

  • Arrange for you to pay in instalments. Instead of paying off your balance all at once
  • Find a payment method that works for you. By monthly Direct Debit, payment card or standing order
  • Fit a new meter. One that lets you pay for energy before you use it
  • Collect your payments ourselves. With Fuel Direct, we can take your energy payments straight from your benefits

Other ways we can help