Warm Home Discount

Supporting customers who need it with a one-off electricity payment of £140[1]

The British Gas 2017/18 Warm Home Discount scheme is closed

If you have already applied and were successful in your application, we’ll write to let you know when payment has been applied to your account (all payments will be made before 31st March 2018). If you are a PAYGE customer, you will receive a bar-coded voucher letter to allow you to apply the credit to your key or card.
For further information on the Warm Home Discount scheme, please visit https://www.gov.uk/the-warm-home-discount-scheme

What is the Warm Home Discount scheme?

The Warm Home Discount scheme (WHDS) offers a one off payment of £140 (inclusive of VAT) towards the electricity bills of households that need it most in England, Scotland and Wales.

The scheme was introduced by the Government in April 2011 and administered by energy suppliers. The discount is provided to eligible customers as a payment credited to their electricity account, or as a £140 credit on their electricity key or meter, during the winter.

The Warm Home Discount Scheme separates eligible households into two groups - the 'Core' group and the 'Broader' group.

If you are a Pension credit customer you will be automatically considered for the discount and the Government will write to those who are potentially eligible for the winter 2017/2018 discount in autumn 2017.

You may qualify for this energy discount if you are the named or partner of the account holder on 9th July 2017 (the qualifying date) and you:

  • Receive only the Guarantee Credit element of Pension Credit (without receiving the Savings Credit)
  • Receive the Guarantee Credit element of Pension Credit as well as the Savings Credit.

If you meet the following conditions, you do not need to do anything now to get your discount in 2017/2018.

To find out more about the eligibility criteria, please visit this page: https://www.gov.uk/the-warm-home-discount-scheme.

Broader group is existing British Gas customers. You must continue to be in supply of your electricity with British Gas when the payments are made in winter 2017/2018 (any time up to 31st March 2018).

To qualify you must be the account holder or partner of the account holder and are required to meet one of the following criteria:

In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group).

  • In receipt of one of the following means tested eligible benefits:[3]
  1. Income Support.
  2. Income based Jobseekers’ Allowance.
  3. Income related Employment and Support Allowance (which includes a work related activity or support component).
  4. Universal Credit (low income elements).

And includes one of the following:

  1. Child element for children aged 5 or under.
  2. Disabled child element.

Be a customer with a gross annual household income (HHI) of less than £16,190[1] and the account holder is living with mental or physical disability or illness, or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age.

Be a customer with a gross annual household income (HHI) of less than £16,190[1] and spend 10% or more of household income on energy bills to heat the property.

Please note that we may ask you for documentary evidence to support your claim, as required by Scheme Guidelines.

  • Credit customers can call us on: 0800 072 8625[2]
  • Pay as you go customers please call:  0800 294 8604[2]

Warm Home Discount - need to know

You will need to apply for the scheme each year in order to be considered for payment.

In order to complete a registration we will need details of all the benefits you receive and amounts, as well as any other household income. Please have this information when you call us. 

Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines.

  • Credit customers can call us on: 0800 072 8625[2]
  • Pay as you go customers please call:  0800 294 8604[2]

The Standard Safeguard tariff

From 2nd February, we will be introducing a Price Cap for a proportion of our credit customers. The Price Cap is set by Ofgem and is a maximum amount eligible customers can pay per fuel based on typical usage. The Price Cap is reviewed twice a year, every April and October.

We will implement the Price Cap via a new Standard Safeguard tariff, which will protect both gas and electricity prices for British Gas customers who meet all of the below criteria:

  • Received Warm home Discount from British Gas* since 2016
  • Have a credit meter
  • Are currently on our Standard Variable Tariff (SVT)

*Customers who have been asked to provide more information to support their WHD application will need this to be validated before they can get the Price Cap. Following this validation, we’ll contact those customers and let them know if they are subject to the Price Cap.

The Standard Safeguard tariff is not available for all British Gas customers. You will automatically be moved across to this tariff if you meet the criteria above.

Other ways we can help

Gas & electricity

Our tariffs have different features to work with what you need.

Priority Service Register

We can provide additional services to customers who may need extra support.

Smart meters

Smart meters are gas and electricity meters that allow you to view your energy use in pounds and pence as you use it

We reserve the right to close the scheme to applicants at any point.

[1] Subject to eligibility.

[2] We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

[3] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.

[4] Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance or PIP, Child Benefit and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).