How we can help with energy bill payments

We don't want anyone to stop using energy because they can't afford it. Choose your payment type below for your guide on taking steps to manage your payments.

Pay on Receipt

I pay regularly when I get my bill

Save £106 per year - pay by Direct Debit

Paying a fixed amount by Direct Debit is cheaper because the unit rates are slightly lower than what you currently pay. Login to you account to see what you could save if you switch to monthly Direct Debit.

Set up a Direct Debit

Using less energy at home will lower bills

Your bills are calculated based on the energy you use at home. So reducing the energy you use at home and will help reduce your bills.

Energy saving tips

Take control of your energy usage with a Pay As You Go Meter

A Pay As you Go Meter can help you budget as you pay for your energy before you use it. You’ll also benefit from a reduced unit rate and can pay back any balance you currently owe at an affordable rate through the meter.

Chat to us today

A smart meter helps you keep control of your energy use

A smart meter can help you track how much gas and electricity you're using throughout the day and help you see where you could save energy.

Book a smart meter install

British Gas Energy Trust

If you’re struggling with your energy bills, you are not alone. The British Gas Energy Trust can help with advice services across England, Scotland and Wales. You also may be eligible to apply for a grant to clear gas and electricity debts.

Get help from British Gas Energy Trust

If you pay when you get your bill and simply can't afford it

As soon as you let us know about your circumstances we can find a way to help you.

We can help

What happens if I don't pay?

We want to do everything we can to help you pay. But if there’s an outstanding balance on your account and we can’t get hold of you, we may have to take extra steps.

Learn more

Need to speak to us?

Call us on 0800 294 8604
We're available 
Mon - Fri: 8am - 6pm 
Sat: 9am - 2pm 

Pay As You Go Direct Debit

We can give you extra help managing your account

Are you on our Priority Services Register?

If you are living with certain health difficulties or a disability, have young children under 6, or find yourself living in challenging circumstances, our Priority Services Register may be able to help you.

View the services we offer

Are you getting all the benefits you're entitled to?

The Government have a range of benefits to help customers manage their household bills. We want to make sure you are getting all the financial support available. Use this tool to check.

Benefits checker

Fuel direct scheme

If you’re on certain benefits, you may be able pay directly from your benefit payments instead. This arrangement is called Fuel Direct.

Learn more

National charities offering money advice and support.

British Gas Energy Trust

If you are struggling with repaying an energy debt, you may be entitled to a one off grant to help manage it.

Find out if you qualify

Step Change

StepChange is a national debt charity offering free, expert debt advice online or over the phone to help people make sense of their finances and take back control.

StepChange debt charity

Turn2Us

Turn2us is a national charity that can help people in financial hardship gain access to welfare benefits, charitable grants and support services.

Visit Turn2US

Energy Saving Trust

Energy Saving Trust is an independent organisation working to address the climate emergency. They provide advice to make your home more energy efficient, reduce your carbon emissions and lower your energy bills.

Energy saving advice

Help for Households

The Government continues to cost of living the households facing financial difficulty.

Cost of living payments

Get free, confidential money and energy advice at the Post Office

We’re back working with the Post Office and trained advisors from British Gas Energy Trust funded organisations to offer in-person support locally.

Learn more about our Post Office pop-up energy advisory service

More advice & support

Money Advice Service (or call 0800 138 7777)

National Debtline (or call 0808 808 4000)

Citizens Advice (or call 0808 223 1133)

StepChange Debt Charity (or call 0800 138 1111)