Cosy up 50% off HomeCare for 6 months
Don’t let a broken boiler ruin your nights in. Get 50% off HomeCare for 6 months and we’ll make sure your home stays warm and working.
Offer ends 01/12/25. New customers only. T&Cs apply1
Don’t let a broken boiler ruin your nights in. Get 50% off HomeCare for 6 months and we’ll make sure your home stays warm and working.
Offer ends 01/12/25. New customers only. T&Cs apply1
No heating or hot water? Based on 2025 performance data, 80% of customers contacting us by 11am received the same day service.
HomeCare
With our cover, you know our engineers are always here to help if your boiler or central heating suddenly stops working.
New customers only. Geographic restrictions apply and no claims in the first 14 days.
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Annual boiler service
Boiler and controls
Central heating
From (£60 excess)
Now £10.50 a month for first 6
Then £21.00 a month for last 6
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97% of claims paid out in 2024.
Already with us?
Then let us look after your home even more with 25% off HomeCare for the remainder of your existing services contract with us.
What’s included
Boiler service
We’ll check your boiler’s working safely and efficiently every year.
Unlimited callouts
Whenever you need an engineer, just get in touch – we’ll be there.
Parts and labour
Just pay your excess level for each repair – the rest is included.
Same day service
No heating or hot water? 80% of customers who tell us by 11am received the same day service.2
Don’t just take our word for it...
Why millions choose boiler insurance HomeCare
Maintain your warranty
Keep your boiler efficient
Enjoy peace of mind
Got an older boiler?
If your boiler’s over 10 years old, it’s more likely to break down. So having reliable cover is a must to keep your home cosy and your costs down.
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We cover boilers of any age, so long as they’re in good working order
During your first HomeCare visit we’ll check your boiler to make sure parts are still available
If we can’t cover your boiler, we’ll explain why and suggest other ways we can help
Experts you can count on
Figures based on 2024 performance
We can cover even more of your home
Upgrade your plan during your purchase, or later from your HomeCare account
Washing machines, Fridges and cookers
Gas heaters, hobs and ovens
Repairs to your plumbing system
Cover your mains electrical system and wiring
Important HomeCare documents
Frequently Asked Questions
Can I manage my account online?
Yes, with an online account you can arrange a service visit, find out whatʼs happening with your appointment, submit a meter reading and book an engineer. Weʼve even got a free smartphone app.
How can I compare boiler cover?
As with any insurance, it’s important to compare options from different providers to make sure you get the right cover for you. It may be tempting to go for the cheapest premiums, but don’t forget to check the excess amount (what you’ll pay for each completed repair) and whether it includes things like annual servicing, emergency callouts and parts and labour costs, as these can all add up in the long run. And of course, the type and age of your boiler can have a big impact on what cover you choose. An older, less reliable boiler usually needs more comprehensive cover than one that was only installed recently.
What types of boilers can be covered with HomeCare?
We cover all types of residential gas and LPG boilers with a heat output capacity of up to 70kW. Unlike other insurers, we cover boilers of any age as long as they’re in good working order. And you don’t need to be a British Gas energy customer to buy HomeCare.
Once your cover starts, we’ll carry out an initial service visit to make sure we can cover your boiler and still get parts for any future repairs. And if there are any issues, your engineer will talk through your options.
Who can buy boiler cover?
You can only buy boiler insurance if:
- You own the home you're covering
- Everything you are covering is in good working order
- You are not already covered by a similar product
How much is boiler cover?
The cost of insuring your boiler depends on a few different factors, including its age, the level of protection needed, and the property it’s in. Basic plans are more affordable but tend to be limited on what they include. They may also have more additional costs, like callout fees, higher excess charges or having to pay extra for parts and labour. While comprehensive plans can be more expensive, they’ll usually offer a higher level of cover, no hidden costs and extra protection for other areas of your home, like plumbing and electrics.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 6pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. The higher the excess fee you select, the lower the monthly or annual price you pay. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess.
If you’ve already got boiler cover with us, you can find your excess amount in your online account.
Why has my HomeCare price changed at renewal?
Your price can change at renewal for a number of reasons. Check our pricing guide for more information about how we calculate your price.
Callouts, repairs and servicing
Can I manage my account online?
Yes, with an online account you can arrange a service visit, find out whatʼs happening with your appointment, submit a meter reading and book an engineer. Weʼve even got a free smartphone app.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
How quickly will you send an engineer when something goes wrong?
We aim to help customers who need us as soon as we can. However, our wait times vary depending on the type of issue you have (e.g. we prioritise emergencies over less serious issues) You can learn more about our service levels and what to expect from us here.
What happens if I contact you after 11 am with no heating and / or hot water?
We aim to offer you a next day service if you contact us after 11 am. You can learn more about our performance and what to expect from us here
What does an annual service include?
Your annual service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
An annual boiler service is included with all our HomeCare cover, and we’ll let you know when it’s time to book. If you don’t have HomeCare, you can get a one-off boiler service here.
*Your annual services may be more than 12 months apart.
How do I book my annual service visit?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
Account and management
Can I manage my account online?
Yes, with an online account you can arrange a service visit, find out whatʼs happening with your appointment, submit a meter reading and book an engineer. Weʼve even got a free smartphone app.
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
How do I cancel my cover?
There are three ways you can cancel your cover:
- Start a live web chat
- Call us on 0333 202 9343
- Or write to us at HomeCare Membership Office, Murdoch House, Bothwell Road, Uddingston, G71 7UD
Our call centre and web chat teams are available Mon to Fri, 8am-8pm and Sat to Sun, 8am-6pm.
If you cancel within the first 14 day of your cover start date, we’ll give you a full refund minus charges for work completed prior to cancelling. We call this the ‘cooling-off period’.
If you cancel after 14 days, we will refund any premiums paid for the remaining insured period, less any administration fees. Where a repair or service has taken place, you may have to pay the remainder of your annual premium.
What’s included
- Unlimited repairs to your boiler and controls and gas supply pipes that are visible and accessible
- Unlimited repairs to your gas central heating system, including radiators.
- All parts and labour
- Accidental Damage
- Emergency, priority and standard repairs
- Annual boiler service (may be more than 12 months apart)
- Cover up to £1,000 (including VAT) to gain access and make good for each repair
- Boiler replacement if we can't repair it and it is less than 7 years old (or less than 10 years old and we installed it and have covered it ever since)
- Replacement of parts that we can't repair (subject to terms and conditions)
What’s not included
- Claims within the first 14 days of you taking out the product
- Pre-existing faults or design faults
- System improvements or upgrades
- Repairs that are purely cosmetic
Offer terms
This offer is only for homeowners who don’t have any British Gas cover or services product at their specified property, and haven’t had HomeCare there in the last 3 months.
The 50% discount will apply only for the first 6 months of your HomeCare contract. The remaining term of the contract will be charged at full price. Renewals will be charged in accordance with our standard pricing. We will contact you about any change to the price.
A maximum of 9 properties can be covered per customer (whether as homeowner or landlord). Offer cannot be used in conjunction with any other offers that may be available on your chosen HomeCare product.
Offer ends 01/12/2025.
Legal information
This offer is only for homeowners who don’t have any British Gas cover or services product at their specified property, and haven’t had HomeCare there in the last 3 months. The 50% discount will apply only for the first 6 months of your HomeCare contract. The remaining term of the contract will be charged at full price. Renewals will be charged in accordance with our standard pricing. We will contact you about any change to the price. A maximum of 9 properties can be covered per customer (whether as homeowner or landlord). Offer cannot be used in conjunction with any other offers that may be available on your chosen HomeCare product. Offer ends 01/12/2025.
Based on 2025 performance data.