Paying your home services bill

Pay your invoice by debit or credit card

If the invoice isn’t available in your online account, this could be due to:

• Your invoice is already paid

• Your invoice is for a service that isn’t currently available to pay online. We’re working to improve this for the future

Pay your bill by debit or credit card

You can pay on the phone using your debit or credit card. You’ll need to have your customer reference number to hand.

Just call our HomeCare team and we’ll take your payment over the phone.

Pay your bill by Direct Debit

You can set up a new Direct Debit or modify an existing one over the phone.

First, make sure you have everything you need:

• Your British Gas Customer Reference Number

• Your bank sort code and account number

• The day of the month you’d like to pay

Pay your bill by post

Drop us a cheque in the post, as we can’t take cash. Payments take about five working days to reach us but allow extra time during busy periods and holidays.

How to pay by post

1. Write a cheque for your bill amount

2. Make it payable to us: British Gas Services

3. Put your British Gas Customer Reference Number on the back

4. Get your payment slip from your bill

5. Send your cheque and payment slip to British Gas Services Area 59 (Parseq), PO Box 345, Sheffield, S98 1EL.*

*Please note, this is not a British Gas office. If you have a query about your cheque please get in touch below and one of our advisors will be happy to help.