Meters. After your installation – the smart meter starter guide

Whether you’ve found your way here from your smart upgrade booklet, or are just passing by – this is the best place to start after having a smart meter fitted. Looking for more about PeakSave, types of prepayment credit, money-saving tips or anything else? This page will point you in the right direction. 

In this article

The benefits of smart meters

Save money with PeakSave

Your smart energy monitor

Having problems with your smart meter or energy monitor?

Topping up your prepayment meter

Saving money on your energy bills

Get personal energy advice from Hive

Stay warm and working with HomeCare

The benefits of smart meters

No doubt you’ve heard of a few of these already, like automatic meter readings and accurate bills. But smart meters have more benefits than you might think, like opening the door to special smart tariffs.

Save money with PeakSave

If you’ve had a smart electricity meter fitted, don’t wait to sign up to PeakSave. Join our money-saving club and you’ll get half-price electricity from 11am to 4pm every Sunday. No catch. Just cheap electricity, and invites to other money-saving events during the year.

Sign up to PeakSave

Your smart energy monitor

Watch this video for a quick look at your smart energy monitor’s best features.

Your smart upgrade booklet tells you what all the buttons do, but to download the full user manual and for answers to common questions, click here.

Having problems with your smart meter or energy monitor?

Then let’s get that sorted for you. It might just be a case of pressing a button or two get in touch


.

Topping up your prepayment meter

There are three ways you can top up your smart prepayment meter:

  1. In our app or online, anytime.
  2. Take your smart card to a Post Office or Payzone store.
  3. Call our automated line 24/7 on 0333 200 7788.

For more information about topping up, like minimum and maximum amounts, click here.

Using Emergency and Friendly Credit

If you’re ever running out of credit and can’t top up right away, you can get £10 of Emergency Credit on your meter to cover you until you can.

Here's how

Saving money on your energy bills

One of the best things about smart meters, and your smart energy monitor, is seeing exactly how you’re spending your money. So now, when you put our energy-saving ideas into practice, you can see the difference they make.

Our money saving tips

Get personal energy advice from Hive

Hive’s part of the British Gas family. And they’re all about saving you money with clever smart home tech like the Hive thermostat. Get free advice from the experts by taking the Hive Challenge. It’s nothing taxing, just a few questions. And you’ll get personalised cost-cutting advice, specific to you and your home.

Stay warm and working with HomeCare

Make your home emergencies our problem. With HomeCare cover, if anything goes wrong with your boiler, plumbing, drains, electrics, or kitchen appliances, we’ll fix it. No nasty repair bills. And we have engineers local to you that’ll answer the call day or night.

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