We’ve given our login screens a makeover
You can still log in with the same details, so there’s nothing you need to do—just expect a slightly different look when you next sign in.
Why we've made a change
Stronger security
Keeping your account safe is really important to us, so we’ve upgraded our security to stay ahead of new threats.
More login options
We're setting things up so we can add features like passkeys, biometrics and trusted devices in the future.
Better experience
Faster sign-in, improved reliability, and seamless access across all your devices.
What this means for you
The change will happen automatically – simply continue logging in to your account as normal.
If you do run into any issues, a quick password reset should sort it. This might be needed if:
It’s been a long time since you last logged in (over 6 months)
Your current password doesn’t meet our new security requirements
You haven't set a password yet
Can't find what you're looking for?
Common FAQs
Will my login details change?
No, your existing email and password will continue to work. You won't need to create new credentials.
I'm having trouble accessing my account
Try resetting your password from the 'enter password' step. If that doesn’t work, please contact us on Live Chat - we’re open Monday to Friday 8am-8pm, Saturday 9am-5pm.
Will the app be affected?
No, if you usually manage your account in the app you’ll still be able to log in as normal.