Boiler and Controls Breakdown Cover – at no extra cost. Keep the good times flowing

No one likes a cold shower – well almost no one. So it’s good to know that thanks to Boiler & Controls Breakdown Cover you can contact us 24/7 if your hot water’s on the blink.

Get help from an engineer

Why do I have this cover?

We want everyone to love being at home. So we've included this introductory offer with your energy tariff. At no extra charge. 

This has been set up as separate contract and if it's not right for you, you can cancel at any time.

What happens after my first year?

Your Boiler and Controls Breakdown Cover will automatically renew to give you continued peace of mind. You’ll pay by monthly Direct Debit from the details you gave us when you signed up to our energy tariff.

But if you don’t want to continue with Boiler and Controls Breakdown Cover just let us know. We’ll send you a reminder before your cover is up for renewal.

To view or make changes to your cover access your account online.

Get help from an engineer

Broken boiler

Make your problem our problem. Get in touch and we’ll send someone to sort it.

Fix my boiler

Faulty controls?

Let us know then leave it to us. One of our expert engineers will be round to yours as soon as they can get there.

Repair heating controls

Worst possible time?

Not a problem. You can contact us 24/7 - it’s even easier via your online account or the British Gas App.

Request an engineer

What's included in your cover. What else do I need to know?

We hope you’ll never need us – but it’s good to know you get

  • Unlimited call outs 1
  • All parts & labour included
  • And just a £99 excess per successful repair
Terms and Conditions (PDF, 2MB)

Boiler and Controls Breakdown Cover

There is a 14 day exclusion period at the start of your cover.

Check out for a full breakdown of what’s covered – and what’s not. See our Terms and Conditions (PDF, 2MB) for all the details.

Your cover in more detail

You’re covered for:

  • Repairs to your gas boiler and controls , including your thermostat and programmer
  • All parts and labour
  • Up to £1,000 to gain access and make good for each repair

But you’re not covered for:

  • An annual service of your boiler to make sure it's running safely and efficiently
  • Anything that happens within the first 14 days of you taking out the product
  • Removing sludge, scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
  • Showers or taps
  • Accidental damage
  • Repairs to your central heating system, including radiators
  • Faults caused by someone else you used for repairs or design faults

You'll need to pay a £99 excess for each completed repair. But if we can't fix it, you don't pay. 

Additional information

  1. Your call out history is taken into account at renewal.

    British Gas is a trading name of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales (No. 03141243). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.