Covid-19 service update. Getting back on track this Spring

It’s been a tough Winter, but we’re now able to help customers with non-essential jobs again.

If you’re waiting for us to reschedule an appointment we missed due to the pandemic, we’ll be in touch shortly – there’s no need to call us.

A big thank you to all our customers for bearing with us as we look forward to better times.

Covid FAQs

Need help with something specific?

Top up your prepay meter

Top up your smart prepay meter online or on our app. Don’t have a smart meter? Top up at your local Payzone or Post Office.

Top up online

Submit a meter reading

You can submit a meter reading online or on our app – it’s quick, easy and much faster than calling us.

Submit a meter reading

Manage your bills

Securely view and pay your bills online or on our app in just a few seconds.

Access your account

What else can we help you with?


Let us find a tariff that works for you and your wallet.

Get a quote

Home Services

Make your problem our problem with our repair and cover options for your home.

Get covered

Smart Homes

We can help you get connected with Hive Tech to bring your home into the 21st century.

Get connected

Switch energy tariff. Here to help you switch and save

Thinking of switching energy tariff?

All we need is your postcode and a bit of info about you and your home. It could be helpful to read our price cap information.

Get an energy quote

Home Services. Here for those what-if moments

What if your boiler packs up? What if there’s a leak in the ceiling and you can’t find a last-minute plumber?

With British Gas HomeCare, you won’t need to worry about the what-ifs. That’s because you’ll have access to emergency engineer call-outs and 24/7 support.

Get HomeCare

Home Insurance. Here to keep you covered

With our five star rated buildings and contents insurance, you’ll get complete peace of mind – whatever happens. And since we’ve been looking after Britain’s homes for 200 years, we know what it takes to protect the things you love.

Get an insurance quote

Smart Homes. Here to connect your home

We work closely with Hive to bring you all sorts of smart tech and services that can help transform your home.

But don't take our word for it. More than 1.5 million people are already enjoying a smarter home with Hive.

Explore Hive Active Heating

British Gas Rewards. Here to put a spring in your step

Join Rewards and you can snap up great offers and discounts. They’re our way of saying thanks for being with us.

We’re constantly coming up with new offers and treats – so you always have something to look forward to.

Join Rewards

Refer a friend. Share up to £200 when you refer a friend

For every friend you send our way, you’ll both enjoy an Gift Card1 worth up to £100 each. So you can treat yourself to whatever you fancy – just for introducing us.

And whether they switch their energy to us or take out HomeCare, it’s the ultimate win-win situation.

Start sharing

Need help with something else?

Book an engineer

Whether it’s a cold home or an even colder shower you’re dealing with, book an engineer and make your problem our problem.

Book an engineer

Book a one-off repair

Boiler on the blink but not a British Gas customer? Book a one-off repair and we’ll sort it from as little as £99.

Book a one-off repair

Moving home

Let us know you’re moving, and we’ll transfer your energy supply to your new home. That’s one less thing to worry about.

Let us know you’re moving

Additional information

  1. To participate in the Refer a Friend scheme, both Referrer and Friend must follow the instructions on our website, A Referrer must successfully identify as an existing British Gas home energy or services customer via their online account. A Friend is an individual the Referrer knows personally, who isn’t already our customer and who is happy to receive the Referrer’s Referral link.

    To qualify for a Refer a Friend Gift Card, as a Friend you must use the Referrer’s unique Referral link when joining British Gas on a Qualifying Product via The gift card is subject to the Friend’s Qualifying Product purchase and the Friend’s contract or policy must be active at least 60 days after the supply start date or the policy start date. The gift card Reward may take up to three months to arrive from the Friend joining British Gas.

    To qualify for a Reward for switching energy to British Gas, your Friend must not have held a British Gas energy contract within the last three months of joining. To qualify for a Reward for joining services, your Friend must not have held a British Gas services account within the last three months of joining. If after making a Qualifying Purchase your Friend cancels their agreement with us up to 60 days after the supply start date or the policy start date, then this will result in the cancellation of the Reward for the Friend and Referrer. We also require a valid email address to send you your gift card.

    Restrictions apply, see Full terms and conditions (PDF, 276 KB) of the Refer a Friend scheme are also available to view.