Covid-19 service update. We’re here to solve this summer

Now that many restrictions are lifting across the UK, we’re pleased to be offering our full range of services again.

But the safety of our customers and our people are still our top priority – so we’ll continue to keep a close eye on official guidance and take sensible steps to keep everyone safe, especially whilst our engineers are working in your home.

To find out more about how we work safely in your home, see our Covid-19 FAQs.

Covid FAQs

Need help with something specific?

Top up your prepay meter

Top up your smart prepay meter online or on our app. Don’t have a smart meter? Top up at your local Payzone or Post Office.

Top up online

Submit a meter reading

You can submit a meter reading online or on our app – it’s quick, easy and much faster than calling us.

Submit a meter reading

Manage your bills

Securely view and pay your bills online or on our app in just a few seconds.

Access your account

What else can we help you with?


Let us find a tariff that works for you and your wallet.

Get a quote

Home Services

Make your problem our problem with our repair and cover options for your home.

Get covered

Smart Homes

We can help you get connected with Hive Tech to bring your home into the 21st century.

Get connected

New boiler offer. Get up to £400 off a new boiler

Existing HomeCare customers get £400 off, and new customers get £200 off a new boiler with the option to spread the cost with 3 years interest-free credit when you book your quote by 31st August 2021. 3

All boilers come with a 5-year British Gas warranty.

Book your boiler quote appointment

Switch energy tariff. Here to help you switch and save

Thinking of switching energy tariff?

All we need is your postcode and a bit of info about you and your home. It could be helpful to read our price cap information.

Get an energy quote

Home Services. Here for those what-if moments

What if your boiler packs up? What if there’s a leak in the ceiling and you can’t find a last-minute plumber?

With British Gas HomeCare, you won’t need to worry about the what-ifs. That’s because you’ll have access to emergency engineer call-outs and 24/7 support.

Get HomeCare

Home Insurance. Here to keep you covered

With our five star rated buildings and contents insurance, you’ll get complete peace of mind – whatever happens. And since we’ve been looking after Britain’s homes for 200 years, we know what it takes to protect the things you love.

Get an insurance quote

Smart Homes. Here to connect your home

We work closely with Hive to bring you all sorts of smart tech and services that can help transform your home.

But don't take our word for it. More than 1.5 million people are already enjoying a smarter home with Hive.

Explore Hive Active Heating

British Gas Rewards. Here to turn up the heat

Join Rewards to snap up exclusive offers, handy discounts and unmissable giveaways on us. It's just our way of saying thanks.

And with new drops landing every single month, there's always something to look forward to. So what are you waiting for?

Join Rewards

Refer a friend. Share up to £200 when you refer a friend

For every friend you send our way, you’ll both enjoy an Gift Card1 worth up to £100 each. So you can treat yourself to whatever you fancy – just for introducing us.

And whether they switch their energy to us or take out HomeCare, it’s the ultimate win-win situation.

Start sharing

Need help with something else?

Book an engineer

Whether it’s a cold home or an even colder shower you’re dealing with, book an engineer and make your problem our problem.

Book an engineer

Book a one-off repair

Boiler on the blink but not a British Gas customer? Book a one-off repair and we’ll sort it from as little as £99.

Book a one-off repair

Moving home

Let us know you’re moving, and we’ll transfer your energy supply to your new home. That’s one less thing to worry about.

Let us know you’re moving

Additional information

  1. To participate in the Refer a Friend scheme, both Referrer and Friend must follow the instructions on our website, A Referrer must successfully identify as an existing British Gas home energy or services customer via their online account. A Friend is an individual the Referrer knows personally, who isn’t already our customer and who is happy to receive the Referrer’s Referral link.

    To qualify for a Refer a Friend Gift Card, as a Friend you must use the Referrer’s unique Referral link when joining British Gas on a Qualifying Product via The gift card is subject to the Friend’s Qualifying Product purchase and the Friend’s contract or policy must be active at least 60 days after the supply start date or the policy start date. The gift card Reward may take up to three months to arrive from the Friend joining British Gas.

    To qualify for a Reward for switching energy to British Gas, your Friend must not have held a British Gas energy contract within the last three months of joining. To qualify for a Reward for joining services, your Friend must not have held a British Gas services account within the last three months of joining. If after making a Qualifying Purchase your Friend cancels their agreement with us up to 60 days after the supply start date or the policy start date, then this will result in the cancellation of the Reward for the Friend and Referrer. We also require a valid email address to send you your gift card.

    Restrictions apply, see Full terms and conditions (PDF, 276 KB) of the Refer a Friend scheme are also available to view.

  2. British Gas acts as a credit broker, not the lender and offers products from a panel of lenders. Payment options are subject to change without notice. British Gas is a trading name of British Gas New Heating Limited (No. 06723244), an appointed representative of British Gas Services Limited (No. 03141243) which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 490568). Both companies registered in England and Wales. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status and credit checks. 30 months and 36 months interest-free credit is available until 31st August 2021. Terms and Exclusions apply.

  3. £200 off is available to all customers with an additional £200 off for HomeCare 1-4 customers when they purchase a British Gas boiler installation from an appointment booked before 31st August 2021.

    These offers are available to 98% of UK mainland households, homeowners and landlords with a total system output of up to 50kW.

    All boilers installed come with a British Gas 5-year warranty. 3 years interest-free credit subject to loan approval.

    This offer cannot be used by tenants, British Gas multi–premise landlord customers and cannot be used in conjunction with staff/ex-staff/partner discounts. Quotes are available face-face or by video calling. Installation by an expert heating engineer. Quick and easy process for applying online for finance. Terms and Exclusions apply. Offers are subject to change without notice.