Our experts can help get your
back up and running

With all our boiler and heating repair options, you get:

  • Parts and labour included 1
  • 12 month guarantee on our work
  • Expert engineers

Fix for free

Only available online

No upfront cost 2

when you buy ongoing cover at a month 3

We’ll diagnose and repair the fault with no upfront cost 2 and cover future repairs for 12 months when you buy Central Heating Breakdown Cover.

More information

Our engineer will look at your boiler and central heating. If it's possible to repair, we'll fix the fault, including any directly related problems, no matter how much time it takes.

If the original fault was a broken boiler, any unrelated faults, such as a leaking radiator, we'd provide a separate quote for each repair.

We'll then cover future repairs to your boiler and heating system for 12 months.

If we can't cover your boiler due to parts not being available, we’ll cancel the cover, and the engineer will let you know about other chargeable options.

What's included

  • Initial repair and any directly related faults with no upfront cost
  • 12 months of ongoing Central Heating Breakdown Cover
  • All repairs to your boiler, controls, and central heating
  • All parts and labour included (conditions apply)
  • 12-month guarantee on all our repairs and parts
  • Unlimited engineer call outs 5

What's not included

  • Initial repair doesn’t include the cost of gaining access to make the repair and any unrelated faults which we’ll quote separately
  • Any additional necessary work such as improvements to your heating or repairs needed to bring these up to current standards
  • Accidental damage
  • Annual boiler service
  • Removal of sludge and scale or the damage they cause
  • Damage caused by someone else you used for repairs or design faults
Book your Fix for free

One-off repair from Local Heroes

Average boiler repair

with a Local Hero 4

Get a price from a skilled and vetted local tradesperson in a few easy steps. Tell us what needs doing, choose a timeslot that’s good for you and a hero in your local area will confirm your quote - with a 12 month guarantee backed by British Gas.

More information

Our friends at Local Heroes are ready to repair your boiler. Provide your details on the Local Heroes website, and a Gas Safe tradesperson from your local area will contact you. They'll provide a quote, and if you're happy, you can accept or cancel for free. When your job’s done, pay online through Local Heroes and unlock your 12-month guarantee, backed by British Gas.

What's included

  • All work completed by local Gas Safe tradesperson
  • Free quote, including parts and labour
  • Accept quote or cancel for free
  • 12-month guarantee, backed by British Gas

What's not included

  • Annual boiler service
  • Unlimited engineer call outs
  • British Gas Engineer
Book your Local Hero

Important documents

HomeCare Terms & Conditions Terms and Conditions for your One-Off repair About our insurance services

Three reasons to get a repair with us

Expert engineers

We've got thousands of gas and heating engineers across the UK, ready to fix your central heating and hot water.

Easy booking

Book online 24 hours a day. We're there whenever you need us whether you're a new or existing customer.

Fixed price repairs

Our prices include all parts and labour (conditions apply) and are backed by a 12 month guarantee.

Frequently Asked Questions

What is Fix for free?

A boiler breakdown can come as a shock, and the bill to repair or replace it can be an even nastier surprise. With Fix for free, we’ll get your boiler fixed for no upfront costs. All you pay is £25 per month 3 for 12 months Central Heating Breakdown cover, 2 for which you get unlimited repairs for a full year.

Fix for free allows you to spread the cost of repairs for a fixed and manageable monthly amount.

You can book your Fix for free appointment online, and one of our expert engineers will diagnose and repair your issue. And you don’t need to worry about being without heating or hot water again. Your Central Heating Breakdown cover kicks in and you’re covered for unlimited repairs for a full year.

Book your Fix for free here Boiler and heating repair and ongoing cover.

Find out more about Fix for free.

What happens if you can't fix my problem?

It’s up to you. Our engineer will tell you straightaway and talk you through your options. If you decide not to go ahead with the work, you won’t be charged.

What happens if you find more than one problem?

Your quote is only for the work we've already agreed with you. If it’s related to the original problem, we’ll repair it as part of our fixed price. If there are any unrelated faults, for example if you’ve called us about a leaking pipe but ask us to fix a blocked drain, we'll provide a separate quote for each repair. We’ll then cover future repairs to your plumbing and drains for 12 months.

What if I still have questions about repairs?

Just give us a call on 0333 202 9567. We’re here all day, every day to help. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

And if I want to cancel?

If we haven’t started work on your boiler, you have a 14-day cooling-off period beginning the day we deliver any parts OR the day you accept our quote (assuming the job needs labour, but no extra parts). If you’ve asked us to start the work before the 14-day cooling-off period finishes, we’ll charge you for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for the Fix for Free option and you want to cancel your cover, you'll have a cooling-off period of 14 days from the day the cover starts or, if later, the day you receive your policy documents. You may have to pay a £115 cancellation fee if we’ve already carried out any repairs.

What should I do if I already have HomeCare?

If you already have HomeCare, you can go ahead and book your repair from your online account. You don’t need to choose the repair and cover or the one-off repair options.

Additional information

  1. Prices may vary depending on where you live.

  2. A Fix for Free is only provided if you purchase ongoing cover for 12 months at £25 a month. It’s subject to a £115 cancellation fee.

  3. Ongoing cover at £25 a month is subject to our standard terms and conditions.

  4. Average price based on 11319 quotes between May 2020 and May 2021.

  5. Your call out history is taken into account at renewal.