Boiler and heating repairs
Our experts can help get your boiler back up and running.
With all our boiler and heating repair options, you get:
- Parts and labour included
- 12 month guarantee on our work
- Expert engineers
Repair and Cover
For just:
for 12 months
Don't just get your boiler fixed – get your whole heating system covered for the next 12 months.
There's no upfront fee, just peace of mind knowing if your boiler breaks down again, we'll send an expert engineer round to sort it.
More information
Book a repair and we'll get an engineer to you on the same day to look at your boiler and central heating. If they can repair it, they'll fix the fault no matter how long it takes.
Choose a monthly payment of either £27.50 a month with a £60 excess or £35 a month with £0 excess. You'll then be covered for future repairs for the next 12 months. If we can't fix any faults, you'll get your money back or a new appliance.
What's included
- Unlimited repairs to your gas central heating
- System, including boiler and controls
- All parts and labour
- Non-emergencies and emergencies
- Cover up to £1,000 (including VAT) to gain access and make good for each repair
- Boiler replacement (if it’s less than 7 years old or less than 10 years old and we installed and covered it)
- Replacement of parts that we can’t repair (subject to Ts&cs)
What's not included
- First service or annual service
- Removing sludge or scale
- Showers, taps and sanity ware
- Accidental or deliberate damage
- System improvements or upgrades
- Cosmetic repairs
- Replacements: including cosmetic radiators and steel gas supply pipes
- Specialist cylinders
One-off repair
From:
One of our expert engineers will look at your boiler and give you a quote from £125 to £549, depending on how long the repair will take.
90% of our customers are quoted between £125 and £300.
You’ll get a 12-month guarantee on the work, so if the same problem happens again, we’ll come back to put things right.
More information
Over a third of our customers get their problem solved within 30 minutes and only pay £125.
However, if your repair is going to take longer than this, your engineer will give you a fixed-price quote.
If you’re happy with the quote, your engineer will start work straight away. And if you decide not to go ahead, you’ll only be charged the minimum £125 for 30 minutes of the engineer’s time.
What's included
- A fixed-price quote
- Parts and labour included
- 12-month guarantee on the repair
What's not included
- Annual Boiler Service
- Unlimited engineer call outs
- If your boiler breaks down again for a different reason in your 12-month guarantee period, it won't be covered
Replace your boiler
New A-rated boiler
and up to 4 years’ interest-free credit
Thinking it might be time to replace your old boiler with something more reliable?
If your boiler is over 10 years old, you could be paying more to heat your home than you need to. An efficient A-rated boiler could save you over 20% on your energy bills.
Why choose from us?
We're reliable
Total peace of mind with the British Gas up to 12 years' warrantyWe're sustainable
All our boilers are A-rated for energy efficiencyWe're affordable
Boilers for every budget, with a choice of ways to pay and interest-free credit for up to four yearsWe're experts
We install more boilers than anyone else, and we’ll help you find the perfect one for your homeWe're rewarding
Exclusive discounts if you’re already an energy or HomeCare customer
How it works
You answer
We’ll ask you a few simple questions about your home and heating needs, so we can find the best boiler for you.We recommend
Get expert help to find the perfect replacement boiler for your home. Accept your quote, then pick a convenient installation date.We install
Your engineer will remove your old boiler, clean your system, fit your brand-new boiler and show you how to use it.
Up to 12 years’ warranty
Your warranty includes repairs for your boiler, controls and central heating in year one – and repairs to your boiler for the rest of your warranty. It also includes:
- Parts and labour
- Unlimited number of repairs
- Up to £1,000, including VAT, for getting access and making good for each repair
Three reasons to get a repair with us
Expert engineers
We've got thousands of gas and heating engineers across the UK, ready to fix your central heating and hot water.
Easy booking
Book online 24 hours a day. We're there whenever you need us whether you're a new or existing customer.
Fixed price repairs
Our prices include all parts and labour (conditions apply) and are backed by a 12 month guarantee.
Get a boiler service for just £99
A service can keep your boiler in good working order all year round. Get yours today for just £99.
Heating appliances
Need another type of heater fixed?
It’s not just gas boilers we can help with. From gas fires and circulators to water heaters and panel heaters, our engineers can get everything working again for you.
Important documents
Frequently Asked Questions
What should I do if I already have HomeCare?
If you already have HomeCare for your heating, you can go ahead and book your repair from your online account. You don’t need to choose the One-off Repair or Repair and Cover options.
Do you fix every type of boiler?
Our engineers fix single natural gas or liquid petroleum gas boilers or warm air units designed for home use.
What if I have more than one problem?
The initial repair doesn’t include any unrelated faults. We’ll quote separately for other work needed for unrelated faults. This may happen if, for example, you’ve called us about a boiler breakdown but also ask us to fix a leaking radiator.
What if I want to cancel my initial repair?
If we haven't started work on your boiler, you can contact us to cancel your repair, and we'll also cancel your cover at the same time.
If we’ve already started the work and you want to cancel the repair, we'll also cancel the cover, and you may have to pay a cancellation charge for the work completed – see terms and conditions for details.
What if I want to cancel my ongoing cover?
You can cancel your Central Heating Breakdown Cover at any time, whether during the 14-day cooling-off period or afterwards. However, if we've done any work for you then you'll have to pay cancellation charges.
Additional information
Your call out history is taken into account at renewal.