Boiler and heating repair. Our expert team of engineers can help get your boiler back up and running
We can even cover it for future breakdowns once it's mended.
- Parts and labour included 1
- 12 month guarantee on our work
- Trusted expert engineers
Covid-19: We’re getting back on track this spring
As restrictions start to ease, we’re now able to help customers with non-essential jobs again. However, please bear with us whilst we get back to normal – we’re also working really hard to catch up on appointments we had to cancel over the winter due to the pandemic.
If you need help urgently our friends at Local Heroes are backed by British Gas and can help you find skilled and vetted local tradespeople. It's quick and easy to book your job online at localheroes.com
To find out more, please read our Covid-19 FAQs
Your repair options
We've got the right option for you. Simply choose one.
Video call consultation
with an expert engineer
Get a video consultation with an expert engineer to diagnose the problem and help you to fix it. If we need to visit, you’ll get £20 credit towards the repair.
Simple boiler and heating problems can be fixed by having a video call with our expert engineers. All you need to do is book an appointment, and one of our engineers will arrange a call within 24 hours, for just £20. You’ll be able to speak to an engineer about the problem and can even show them the issue. If it’s possible to fix the problem, you’ll be guided through the steps.
If the engineer can’t fix the problem during the video call, then you have the option to book a One-Off Repair or Repair & Ongoing cover. Whichever you choose, the £20 video call payment will be deducted from these options.
- Fixed price video call
- An engineer call within 24 hours
- Consultation up to 30 minutes
- Diagnoses and support to help you get to a solution
What's not included
- Unlimited engineer video support
- Repair visit to your home
- Annual Boiler Service
How much you’ll pay will depend on how long it takes to fix your repair and where you live.
One of our expert engineers will take a look at your boiler and central heating and give you a quote to repair them. If you're happy with the quote, our engineer will start the repair. If you decide not to go ahead, you'll only be charged for 30 minutes of the engineer's time. If there are any unrelated faults, such as a leaking radiator when the original fault was a broken boiler, we will provide a separate quote for each repair.
- A fixed-price, no-obligation quote with no hidden fees
- Parts and labout included
- 12 month guarantee on the repair
What's not included
- Annual Boiler Service
- Unlimited engineer call outs
Repair & Ongoing Cover
One of our engineers will diagnose and repair the fault and cover future repairs for 12 months.
One of our expert engineers will take a look at your boiler and central heating. If it's possible to repair we'll repair the fault and any directly related faults no matter how much time it takes or what it costs. If there are any unrelated faults, such as a leaking radiator when the original fault was a broken boiler, we will provide a separate quote for each repair. We'll then cover future repairs to your boiler and heating system for 12 months.
- Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder
- All parts and labour included (conditions apply)
- 12 months of ongoing HomeCare Two cover
- Annual Boiler Service included 2
- Unlimited engineer call outs 3
- Accidental damage
- Up to £1,000 to gain access and make good for each repair
What's not included
- Shared drains
- Showers, shower pumps, sanitary ware and sealant
- Damage caused by someone else you used for repairs, or design faults
- Initial repair doesn’t include water supply pipes and cylinders or cost of gaining access to make repair
Three reasons to get a repair with us
We've got thousands of gas and heating engineers across the UK, ready to fix your central heating and hot water.
Book online 24 hours a day. We're there whenever you need us whether you're a new or existing customer.
Fixed price repairs
Our prices include all parts and labour (conditions apply) and are backed by a 12 month guarantee.
Frequently Asked Questions
What happens if you can't fix my problem?
It’s up to you. Our engineer will tell you straightaway and talk you through your options. If you decide not to go ahead with the work, you won’t be charged.
What happens if you find more than one problem?
Your quote is only for the work we've already agreed with you. If it’s related to the original problem, we’ll repair it as part of our fixed price. If there are any unrelated faults, for example if you’ve called us about a leaking pipe but ask us to fix a blocked drain, we'll provide a separate quote for each repair. We’ll then cover future repairs to your plumbing and drains for 12 months.
What if I still have questions about repairs?
Just give us a call on 0333 202 9567. We’re here all day, every day to help. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
And if I want to cancel?
If we haven’t started work on your boiler, you have a 14-day cooling-off period beginning the day we deliver any parts OR the day you accept our quote (assuming the job needs labour, but no extra parts). If you’ve asked us to start the work before the 14-day cooling-off period finishes, we’ll charge you for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for the repair and ongoing cover option and you want to cancel your cover, you'll have a cooling off period of 14 days from the day the cover starts or, if later, the day you receive your policy documents. You might have to pay a cancellation charge if we’ve already done work under your HomeCare agreement.
What should I do if I already have HomeCare?
If you already have HomeCare, you can go ahead and book your repair from your online account. You don’t need to choose the repair and cover or the one-off repair options.
Prices may vary depending on where you live.
Your services may be more than 12 months apart.
Your call out history is taken into account at renewal.