Broken boiler?
If you’ve got no heating or hot water and contact us before 11am – we’ll be with you same day. Even if you’re not a British Gas customer.
If you’ve got no heating or hot water and contact us before 11am – we’ll be with you same day. Even if you’re not a British Gas customer.
Based on 2024 performance data, 80% of customers contacting by 11am received the same day service.
We'll repair your boiler and protect it for a year
Pay monthly for your repair plus 1 year's cover for your whole heating system.
What's included?
- Pay £0 upfront
- No fix, no fee
- No limits on call-outs
£30.25 a month
£60 excess on future repairs
£0 excess available for £38.50 a month
Or book a basic repair
Want your boiler fixed, without any cover for future faults? We can help with that too.
Average cost of a one-off repair:
£235*
£150 for the first 45 mins + £40 for every 15 mins after. You decide whether to go ahead. If you decide not to, all you'll pay is £150 call-out.
*Based on time taken for all chargeable jobs completed between June 2024 and October 2024.
Save more with Repair + Cover
Why choose Repair + Cover?
We’ll send an engineer to get your boiler working again ASAP. If you need any more repairs within 12 months, relax – you’re covered. Boiler repairs can be expensive, so Repair + Cover could mean big savings in the long run.
And there are no upfront costs to worry about. Your repair and your ongoing cover are both included in a simple monthly payment. And if our engineer can’t repair your boiler? No fix, no fee – not even a call-out charge.
Why choose British Gas to repair your boiler?
- No heating or hot water? Book before 11am and we'll get there the same day*
- All parts and labour included
- 12-month guarantee on boiler repairs
- You don’t need existing British Gas cover to get a repair
*Based on 2024 performance data, 80% of customers contacting by 11am received the same day service.
Our engineers are here for you
Nobody knows boilers better than a British Gas engineer. Just book online and we’ll send an expert round to help you.
Need something else repaired?
Call us to book a fixed-priced repair plus 12 months' cover for just £17.50 a month.1
Back-boiler circulator
One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.
Circulator
One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.
Gas fire
One-off £109 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.
Wall/Panel heater
One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.
Water heater
One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.
What our customers say
No heating or hot water? Just book a British Gas engineer for a friendly, professional repair every time.
Our trusted partners
Need to speak to us?
Call 0333 202 9659
Ready for a new boiler?
Our A-rated energy efficient boilers can save up to 22% on your gas bills2.
- A range of loan options3 (up to 3 years interest free 0% APR or up to 10 year 9.9% APR4) all available at £0 deposit – subject to status
- 5-year British Gas warranty - with all parts and labour included5
- Gas Safe certified installation by a Which? Trusted Trader
- System water treatment and system cleanse included
- Waste collection, recycle or disposal included
- Carbon Monoxide Detector and Room Thermostat included
Important documents
Before you submit your order, please ensure that you checked your details and have read the documents.
Frequently Asked Questions
How much does a boiler repair cost?
The price for your boiler repair depends on how long it takes. We charge £150 for the first 45 minutes, and £40 for every 15 minutes after that. Last year, around 40% of our repairs were done within the first 45 minutes, so they only cost £150. When you choose British Gas, you can relax knowing you’ll only pay for our time – parts and labour are always included in that price.
What kind of boiler repairs do you carry out?
We repaired around 1.8 million boilers in 2023 – and nobody knows boilers like a British Gas engineer. Whatever the problem and whatever the make and model, we can help to get things working again. Here are some of the most common reasons we’re called out:
- No hot water or heating in the home
- Boiler is showing an error code
- Strange noises from boiler
- Boiler doesn’t ignite
- Loss of boiler pressure
- Broken timers, controls or thermostats
- Leaking pipes or radiators
- Boiler won’t start
What should I do if I already have HomeCare?
If you already have HomeCare for your heating, you can go ahead and book your repair from your online account. You don’t need to choose the One-off Repair or Repair and Cover.
Do you repair every type of boiler?
Our engineers fix single natural gas or liquid petroleum gas boilers or warm air units designed for home use.
What if I have more than one problem with my boiler?
The initial repair doesn’t include any unrelated faults. We’ll quote separately for other work needed for unrelated faults. This may happen if, for example, you’ve called us about a boiler breakdown but also ask us to fix a leaking radiator.
What if I want to cancel my initial boiler repair?
If we haven't started work on your boiler, you can contact us to cancel your repair. If you chose the Repair & Cover option, we'll also cancel your cover at the same time.
If we’ve already started the work, you may have to pay a cancellation charge for the work completed – see terms and conditions for details.
What if I want to cancel my ongoing boiler cover?
You can cancel your Central Heating Breakdown Cover at any time, whether during the 14-day cooling-off period or afterwards. However, if we've done any work for you then you'll have to pay cancellation charges.
What if I have more than one appliance/electrical problem that needs fixing?
Just choose one of the appliances you're having problems with and we'll chat about your other appliances/electrical issues when we speak over the phone.
Repair + Cover
From £30.25 a month
Pay monthly for your repair plus 1 year’s cover for your whole heating system.
What’s included?
- Expert boiler fix by Gas Safe engineer
- All parts and labour
- 12-month guarantee on repair
- 1 year cover for heating system repairs
- £0 upfront costs
- No fix, no fee
What’s not included?
- Boiler Service
- Accidental damage
Repair + Cover costs
- From £30.25 a month – £60 excess for future repairs
- £38.50 a month – £0 excess for future repairs
Only available for homeowners. Not available if you have similar cover.
One-off boiler repair
Average cost of a one-off repair:
£235*
Expert boiler fix by Gas Safe engineer
What’s included?
- Expert boiler fix by Gas Safe engineer
- All parts and labour
- 12-month guarantee on repair
What’s not included?
- Boiler Service
- Future repairs for any unrelated faults
Repair costs
Your price is based on the length of time the repair will take.
For the first 45 mins: £150
For every extra 15 mins: £40
Last year, our experts completed 40% of jobs within the first 45 minutes.
You decide whether to go ahead. If you decide not to, all you’ll pay is £150.
*Based on time taken for all chargeable jobs completed between June 2024 and October 2024.
Important information
Annual prices may vary depending on where you live. Your call out history is taken into account at renewal. Call centre times are, 8am to 8pm Mon-Fri & 8am to 6pm Sat/Sun. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
Savings based on an electricity price of 24.5 p/kWh and a gas price of 6.29 p/kWh, calculated from a weighted average of projected, current and recent energy price caps. The estimate applies to a semi-detached, gas-heated home upgrading from a D-rated boiler to a new A-rated boiler (with a programmer, room thermostat and thermostatic radiator controls (TRVs)). Actual savings will vary depending on the size and thermal performance of your home.
British Gas acts as a credit broker, not the lender and offers products from a panel of lenders. Payment options are subject to change without notice. British Gas is a trading name of British Gas New Heating Limited (No. 06723244), an appointed representative of British Gas Services Limited (No. 03141243) which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 490568). Both companies registered in England and Wales. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status and credit checks. Terms and Exclusions apply.
Representative example for 120 month order: Cash price: £2,503 | Deposit: £0 | Loan amount: £2,503 | Loan period: 10 years | Monthly repayment: £32.36 | Total amount payable: £3,883.20 | APR: 9.9%
An annual boiler service is needed to keep your warranty valid. Boiler warranties range depending on the model.