Boiler and heating repair

You don't need to be a customer to book your repair

Why get your repair with us?

 

Expert assistance

 

We’ve got over 6,000 engineers ready to help you get your central heating and hot water back on.

 

24/7 UK call centre

 

You can call us 24 hours a day, 7 days a week. We’re there whenever you need us whether you’re a customer or not.

 

Fixed price

 

You’ll get a fixed price repair no matter how long the job takes or what parts we need.[1]

Frequently asked questions

Do you fix every type of boiler?

We don’t cover: oil boilers, electric boilers, solid fuel boilers. For any gas boilers above 70kW (usually found in large buildings or commercial premises) or non-domestic boilers please call: 0800 294 8563.

Will your engineer fix my heating in one visit?
They’ll do their best, but it depends what the problem is. They carry lots of parts with them in their vans. But they can’t carry everything. If they don’t have the part they need, they’ll order it from our national distribution centre. If it’s Monday to Saturday, it’ll usually be with them the next morning. But we’ll always keep you in the know about how long we think it’ll take to get your problem fixed.
What happens if you can’t fix my problem?
We won’t just leave you in the cold. Our engineer will let you know straightaway and tell you your options so you can decide what to do.
What if I want to cancel?
It’s an easy process, but it changes depending on what stage of the repair you’re at. If you’ve signed up for either option and we haven’t started any work you have a 14-day cooling off period which starts the day we deliver any parts, or the day you accept our quote (if the job needs labour but no parts). If you’ve asked us to start the work before the 14-day cooling off period finishes we’ll charge you what we think is reasonable for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for repair and cover and you want to cancel your cover, you might have to pay a cancellation charge. That’s if we’ve already done any work as part of your agreement. But the cancellation charge won’t include your initial repair.
What should I do if I already have HomeCare?
You don’t need repair and cover, or a one-off repair. You can just book a repair.
Can I speak to someone if I have a question?

Just give us a call on 0333 202 9818. We’re here all day, every day to help. We record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

[1] Fixed price repair is only available for customers who choose repair and ongoing cover.

[2] Prices available to new customers for the first year (paying by Direct Debit).

British Gas is a trading name of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England & Wales (Registered No. 03141243). Registered office: Millstream, Maidenhead Road, Berkshire SL4 5GD.