Problem with your boiler or central heating? We’ll fix it for free
Stay cosy without breaking the bank
Why pay a big boiler repair bill in one go? With British Gas Fix For Free there’s no upfront cost for repairs – and no nasty surprise bills for a full year either!
- Pay nothing up front – we’ll fix your boiler for free
- Spread the cost of your repair across the year
- Make low monthly payments of only £25
- Get repairs done by expert engineers
- Cover your boiler, controls and central heating
- Access our emergency helpline 24/7
- Enjoy unlimited repairs 3
- Relax with peace of mind for full year
How British Gas Fix For Free works
1. Book your appointment
This is super simple to do online 24/7 – just tell us where you are and what kind of heating system you have, and we’ll show you a range of available timeslots. Just pick the one that’s most convenient and we’ll confirm. The price you see is the price you pay. No excess. No callout charge. No extras for parts or labour.
2. Get expert repairs
Our engineer will call ahead to let you know when they’re on their way. They’ll work out what’s needed and carry out your repair. In some cases, they might not have all the parts they need so they might have to come back to complete the job, usually the following day.
3. Relax, you're covered
Once everything is back up and running again, you don’t need to worry about being without heating or hot water again. Your Central Heating Breakdown cover kicks in and you’re covered for unlimited repairs for a full year.
Why choose British Gas?
We've got thousands of gas and heating engineers across the UK, ready to fix your central heating and hot water.
You’ll have access to our 24/7 emergency helpline. We’re there whenever you need us.
All parts and labour are backed by a 12-month guarantee.
Frequently Asked Questions
What happens if you can’t fix my problem?
It’s up to you. Our engineer will tell you straightaway and talk you through your options. If you decide not to go ahead with the work, you won’t be charged.
When is the first payment due?
You can choose which day of the month you would like your payments to go out on.
What happens when my 12 months cover is up?
We hope you will see the value of Central Heating Breakdown Cover and renew at the end of your first year. Alternatively, you could switch to one of our HomeCare plans instead.
Can I cancel?
If we haven’t started work on your boiler, you have a 14-day cooling-off period beginning the day we deliver any parts OR the day you accept our quote (assuming the job needs labour, but no extra parts). If you’ve asked us to start the work before the 14-day cooling-off period finishes, we’ll charge you for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for the Fix for Free option and you want to cancel your cover, you'll have a cooling-off period of 14 days from the day the cover starts or, if later, the day you receive your policy documents. You may have to pay a £115 cancellation fee if we’ve already carried out any repairs.
What if I have questions about repairs?
Just give us a call on 0333 202 9567. We’re here all day, every day to help. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
What should I do if I already have HomeCare?
If you already have HomeCare, you can go ahead and book your repair from your online account. You don’t need to choose the repair and cover or the one-off repair options.
A fix for free is only provided if you purchase ongoing cover for 12 months at £25 a month. It’s subject to a £115 cancellation fee.
Ongoing cover at £25 a month is subject to our standard terms and conditions (PDF-160KB).
Your call out history is taken into account at renewal.