Here to solve. Making the most of your cover

Get the best from our engineers by knowing what you’re covered for. Here’s a handy guide.

Get help from an engineer

Boiler & Controls, Plumbing & Drains and Home Electrics Cover

Remember, there are no call-out charges . Just an excess of £60 (plumbing, drains, electrics) or £99 (central heating) for each successful repair. And if we can’t fix it, you don’t pay.

What’s covered

Boiler & Controls

  • Boiler
  • Programmer & thermostat
  • Flue
  • Central heating pump

Plumbing & Drains

  • Pipes, taps, toilets
  • Drains
  • Soil pipes

Home Electrics

  • Fuse box and wiring
  • Lights, switches, sockets
  • Doorbells, extractor fans
  • Outdoor lights

Note: Central Heating Cover excludes accidental damage. Check out your Terms [PDF, 2MB] for full details of your cover and exclusions.

What's included in your cover. What else do I need to know?

We hope you’ll never need us – but it’s good to know you get.

  • Unlimited call-outs 1
  • All parts and labour
  • Up to £1,000 to gain access/make good

Get help from an engineer

Broken boiler

Boiler on the blink? Problematic programmer? Make your problem our problem. Get in touch and we’ll send someone to sort it.

Fix my heating

Plumbing & Drains

Burst pipe? Blocked drains? Book a plumber with us and we'll get things flowing again.

Get help

Home Electrics

Short circuit? All in the dark? Contact us 24/7. So get in touch and one of our bright sparks will drop by to shed some light.

Sort my electrics

Additional information

  1. We will consider your call-out history when calculating your renewal price.