Boiler repairs

Have peace of mind with our repair and ongoing cover. Or just choose a one-off repair.

Why get your repair with us?

  • In 2014 we completed over 250,000 repair jobs – we’re not afraid of hard work.
  • You can call us 24 hours a day, 7 days a week. We’re there whenever you need us whether you're a customer or not.  
  • Our engineers call ahead so you know they're on their way.[1]
  • We’ve got over 6,000 engineers ready to help you get your central heating and hot water back on.

All you have to do is choose the option that’s best for you.

One off boiler repair

One off boiler repair

You don’t have to be a customer for this.  One of our expert engineers will inspect your boiler, giving you a price to repair it, then fixing it if you’re happy. No matter how big or small the job is.

You’ll get:

  • A fixed price. There are no hidden charges and we’ll make sure you’re happy with the price before we crack on with the work.
  • All the parts and labour.[2]
  • A year-long guarantee on our work so you have peace of mind.
  • Our engineers’ expertise without being tied down to an annual contract.

What it'll cost:

If your repair takes up to 30 minutes

It’ll start at £79.

Between 30 minutes and two hours

It’ll start at £199.

If it takes anywhere over two hours

It’ll start at £409.

And it also depends on where you live.

Give us a call on

 0800 975 1918

We're here all day, every day to help. Calls are free from mobiles and landlines. We record calls to help improve our service to you.

Boiler repair and ongoing cover

Boiler repair and cover

You’ll get a fixed price repair and our ongoing cover for your boiler, controls and central heating system with HomeCare.

You’ll get:

  • An appointment that suits you. Book online to get a time that works for you.
  • A fixed price. No matter how long the job takes or what parts we need.
  • Unlimited call outs for a year for your boiler and central heating system.
  • Annual service included to make sure everything is running safely and efficiently.

What it’ll cost:

Your repair will be £99. Then HomeCare 200 will be £22 a month.[3]

Or give us a call on

 0800 072 8217

We're here all day, every day to help. Calls are free from mobiles and landlines. We record calls to help improve our service to you.

Terms & conditions

* Chargeable work - terms and conditions.pdf
Terms and conditions of your repair (.pdf 746kB)
* HomeCare range - terms and conditions.pdf
Terms and condtions for your cover (.pdf 293kB)

We're here to help

Frequently asked questions

Q. Do you fix every type of boiler?

A: We don’t cover: oil boilers, electric boilers, solid fuel boilers, any boilers above 70kW or non-domestic boilers.

Q. Will your engineer fix my heating in one visit?

A: They’ll do their best, but it depends what the problem is. They carry lots of parts with them in their vans. But they can’t carry everything. If they don’t have the part they need, they’ll order it from our national distribution centre. If it’s Monday to Saturday, it’ll usually be with them the next morning. But we’ll always keep you in the know about how long we think it’ll take to get your problem fixed.

Q. What happens if you can’t fix my problem?

A: We won’t just leave you in the cold. Our engineer will let you know straightaway and tell you your options so you can decide what to do.

Q. What if I want to cancel?

A: It’s an easy process, but it changes depending on what stage of the repair you’re at. If you’ve signed up for either option and we haven’t started any work you have a 14-day cooling off period which starts the day we deliver any parts, or the day you accept our quote (if the job needs labour but no parts). If you’ve asked us to start the work before the 14-day cooling off period finishes we’ll charge you what we think is reasonable for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for repair and cover and you want to cancel your cover, you might have to pay a cancellation charge. That’s if we’ve already done any work as part of your agreement. But the cancellation charge won’t include your initial repair.

Q. What should I do if I already have HomeCare?

A: You don’t need repair and cover, or a one-off repair. You can just book a repair.

Q. What if I still have questions about boiler repairs?

A: Just give us a call on 0800 975 1918 and one of our team will be able to help you. We're here all day, every day to help. Calls are free from mobiles and landlines. We record calls to help improve our service to you.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority for its insurance mediation activities. Registration number 490568.

[1] Excludes contracted out services. 

[2] Terms & conditions apply.

[3] Prices available to new customers for the first year (paying by Direct Debit). Prices are subject to change. Your breakdown history will be taken into account in determining next year's pricing.