Our boiler & heating cover makes sure you’re covered for any breakdowns or repairs, plus you can make sure everything’s working at its best with our optional annual boiler service. We’ll send one of our 6,500 engineers to fix your problem.

You can buy our products in any combination, individually or as part of a package.

If you'd prefer to purchase one of our products without an annual service call us on 0800 072 7511.

Annual boiler service means we will arrange to inspect your boiler and controls, gas central heating system or gas appliance (depending on what is included in your agreement). This is to help make sure that they are safe and in good working order.

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About our boiler & heating products

HomeCare® - what you need to know
Boiler & heating packages

Boiler & heating packages - 1:00

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HomeCare® benefits include
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers to help.
  • Optional excess.
About our HomeCare® packages

We won’t charge you for individual call outs and it's up to you whether or not you include your annual boiler service.

All our packages have boiler breakdown cover. But you can upgrade to lots of other HomeCare® options to include things like central heating, home electrics, plumbing and drain cover, too.

Other products you may be interested in

Engineer with tool box

Our central heating breakdown package covers you for your boiler, controls, central heating, radiators, pipework and hot water system (including unvented and pressurised cylinders). So if your heating has a hiccup, we can help.

Boiler image

Boiler broken? There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.


* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

14,032 reviews

Reviews from: Sort by:
(8.6 out of 10)
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Engineer visit
Value for money
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Scores 8.6 out of 10 based on 14032 reviews
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(9 out of 10)


basingstoke Homeowner
The service was carried out but while putting the coal affect back it got broken, I have made a call but as yet not had a reply so on this side let down.
0 of 2 people found this review helpful
Published on: 30 July 2015
(10 out of 10)


Rotherham Homeowner
Engineer arrived on time, explained what he was doing, very polite and suggested additional purchases to prolong the life of our boiler.
1 of 2 people found this review helpful
Published on: 30 July 2015
(5 out of 10)


Bridgend Homeowner
Booked for engineer to come as I had a leak.
He would come next day between 8 and 1. They called to say he was stuck at previous booking and might be late. I was glad they called as I had hospital appointment at 2. So they said they would come after 3. So I rushed back and waited. By 5.30 I called them to find out they had booked it for next day so I have waited in and completely wasted my day off for them and I was late for evening appointment myself as a result. Not happy. When they did come I couldn't personally be there but I was left with a paper saying that although problem was solved the parts were not to the latest standard. In that case change it then as I pay you every month to help me, not to cover up what might potentially cause another call out. Which will be more costly to you I wonder?
1 of 1 people found this review helpful
Published on: 30 July 2015
(7 out of 10)


Whitley Bay Homeowner
I had to recall because the macrolean was leaking after the annual service. I was not able to get the engineer back until the following day
1 of 1 people found this review helpful
Published on: 30 July 2015
(7 out of 10)


sevenoaks Homeowner
Yearly premium increases unduly. Loyal customers should get no claims bonus not higher prices than new ones.
3 of 3 people found this review helpful
Published on: 30 July 2015

A yearly visit to carry out checks to ensure your boiler and central heating are safe and in good working order.

Our home electrical cover includes repairs to electrical wiring, fuse boards and electrical fittings inside and outside your property.

Our plumbing & drains cover looks after your plumbing, drains and water supply pipe. So whether you have a blocked drain or a burst pipe, we're here to help.

Boiler breakdowns can be inconvenient and expensive. Our boiler & controls cover protects you against the cost of future repairs if your boiler breaks down.

Our central heating cover protects you against the cost of future repairs to your boiler and central heating system if, for example you're left without heating or hot water.