Our boiler & heating cover makes sure you’re covered for any breakdowns or repairs, plus you can make sure everything’s working at its best with our optional annual boiler service. We’ll send one of our 6,500 engineers to fix your problem.

You can buy our products in any combination, individually or as part of a package.

Annual boiler service means we will arrange to inspect your boiler and controls, gas central heating system or gas appliance (depending on what is included in your agreement). This is to help make sure that they are safe and in good working order.

Continue shopping

Starting from:

£3.00 per month[1]

Find out more

Boiler & controls

Central heating

Annual boiler service

Starting from:

£5.00 per month[1]

Find out more

Boiler & controls

Central heating

Annual boiler service

Starting from:

£8.50 per month[1]

Find out more

Price includes 10% online discount

Boiler & controls

Central heating

Annual boiler service

Starting from:

£10.30 per month[1]

Find out more

Price includes 10% online discount

Boiler & controls

Central heating

Annual boiler service

About our boiler & heating products

HomeCare® - what you need to know
Boiler & heating packages

Boiler & heating packages - 1:00

There seems to be a problem playing this YouTube video

To view please try one of the following options:

  • Check your YouTube access
  • Or go direct to YouTube
HomeCare® benefits include
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers to help.
  • Optional excess.
 
About our HomeCare® packages

We won’t charge you for individual call outs and it's up to you whether or not you include your annual boiler service.

All our packages have boiler breakdown cover. But you can upgrade to lots of other HomeCare® options to include things like central heating, home electrics, plumbing and drain cover, too.

Other products you may be interested in

Engineer with tool box

Our central heating breakdown package covers you for your boiler, controls, central heating, radiators, pipework and hot water system (including unvented and pressurised cylinders). So if your heating has a hiccup, we can help.

Boiler image

Boiler broken? There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Offer excludes Boiler & controls breakdown cover and Central heating breakdown cover. Price subject to change. Terms & conditions apply. Offer ends 29th May 2015.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.

* Based on 6,712 responses between 01/09/2014 & 28/02/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

12,174 reviews

Reviews from: Sort by:
Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.6
Show more score details
6 out of 10

Phillip

knaresborough
I would only recommend to give someone a certain amount of peace of mind. The cost is quite high. If you are younger and can put up with a bit of discomfort for a few days then on balance it would probably be cheaper to get to know a reliable plumber.
3 of 4 people found this review helpful
Published on: 17 April 2015
2 out of 10

Roy

CHINNOR,OXFORDSHIRE
Homecare number 91006415838. Our agreement specifies was renewed on August 14 and specified the annual service was due 26th November 2014 and we would be contacted nearer the time to arrange a visit (as stated in your letter dated 14 July 2014). By December we had not heard from you and tried several times to arrange an appointment on line, with each time being informed "there was no engineer in our area". We finally made contact, by telephone, in January and was given an appointment for Friday 27 February 2015 between 2pm-4pm (this was some 6 weeks wait). The supplier rang approx. 3.45pm advising the engineer had been delayed and would be with us just after 4pm. Approx 5.15pm I telephoned the supplier who then informed us that this appointment would not now be honoured! The appointment was then re-arranged for 5 March 2015 between 8am-10am. Whilst the engineer was carrying out the service, he realised there was a problem with the gas meter. We had to contact the emergency gas service who visited within an hour of my call and rectified the problem. The service engineer returned late in the afternoon and finished the annual service. We have paid for an annual service which was effectively carried out 4 months late and would therefore request an appropriate refund or a free service in November of this year.

The engineer pointed out that our gas meter was 23 years old and apparently should be changed every 10 years. A few years back our gas meter was due to be changed and the contractor confirmed that this would be carried out. However, having been given an appointment, this was not honoured and the gas meter, has not, to date been replaced.
2 of 2 people found this review helpful
Published on: 13 April 2015

Matthew Kennett, CSA British Gas

Hi Roy, we do state in the terms & conditions that we may need to rearrange your service to prioritise breakdowns & other emergencies but totally understand 3 months is a long time to wait and if you'd please email your full name, address to twitter@britishgas.co.uk, I'll be happy to look into this for you. Thanks, Matt

8 out of 10

Amanda

Tried to book my engineer visit on line and get nectar points at the same time but for 5 days there were no engineer slots available. Resulted in ringing for an appointment and operator whilst helpful also trying to sell/upgrade my homecare product when all I clearly wanted was a service appt. Engineer communicated and arrived on time and very happy with service level.
Published on: 13 April 2015
5 out of 10

virginia

Although it was very easy to book - the engineer who came failed to diagnose the problem effectively and the problem with my boiler persists. A further engineer came who was more helpful but he then failed to turn up for the next booked appointment. I am now waiting for a call back from 4 days ago. Not at all impressive. This is unfortunate since in the past the service has been good.
1 of 3 people found this review helpful
Published on: 13 April 2015
9 out of 10

Geoff

Bagshot
Good, worked with Lodger to arrange everything, pleased overall.
3 of 3 people found this review helpful
Published on: 08 April 2015