Our boiler & heating cover makes sure you’re covered for any breakdowns or repairs, plus you can make sure everything’s working at its best with our optional annual boiler service. We’ll send one of our 6,500 engineers to fix your problem.

You can buy our products in any combination, individually or as part of a package.

If you'd prefer to purchase one of our products without an annual service call us on 0800 072 7511.

Annual boiler service means we will arrange to inspect your boiler and controls, gas central heating system or gas appliance (depending on what is included in your agreement). This is to help make sure that they are safe and in good working order.

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Starting from:

£8.50 per month[1]

Find out more

10% discount

Central heating

Starting from:

£10.30 per month[1]

Find out more

10% discount

About our boiler & heating products

HomeCare® - what you need to know
Boiler & heating packages

Boiler & heating packages - 1:00

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HomeCare® benefits include
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers to help.
  • Optional excess.
About our HomeCare® packages

We won’t charge you for individual call outs and it's up to you whether or not you include your annual boiler service.

All our packages have boiler breakdown cover. But you can upgrade to lots of other HomeCare® options to include things like central heating, home electrics, plumbing and drain cover, too.

Other products you may be interested in

Engineer with tool box

Our central heating breakdown package covers you for your boiler, controls, central heating, radiators, pipework and hot water system (including unvented and pressurised cylinders). So if your heating has a hiccup, we can help.

Boiler image

Boiler broken? There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply. 10% online discount applies to HomeCare® packages which include an annual boiler service. Offer ends 18th October 2015.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.


* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

14,426 reviews

Reviews from: Sort by:
(8.6 out of 10)
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Engineer visit
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Scores 8.6 out of 10 based on 14426 reviews
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(8 out of 10)


Crowthorne Homeowner
The engineer came to repair my washing machine because the bearings had worn. He spent about 2 hours putting in a new drum, and an electrician joined him. When he had finished, the engineer told me to watch the first wash. I asked him if he was expecting any problems! He said, "No." When I put on a wash in the evening, three quarters of the way through, there was a sudden sound and the machine stopped working. I phoned the following morning and was told there was a 3 day wait until an engineer could come out. I was not happy with this and sent a letter of complaint. The lady from customer relations was very good and followed up the engineer until be came back 3 days later. It was found that the fan belt had come off. The engineer and a more senior one put it back, and my machine has been fine since.
Published on: 02 September 2015
(1 out of 10)


Bushey Homeowner
I've never been happy with the service from day one....
2 of 2 people found this review helpful
Published on: 02 September 2015

Hi Sophia, I'm sorry you're not happy with the service you've has so far. I'd be more than happy to take a look at any issues for you. If you want me to then please email your details to twitter@britishgas.co.uk and include the ref - 300039464527 - in the subject line. Thanks, Danny

(10 out of 10)


Winnersh Homeowner
Our new Gas boiler kept us warm last winter. The water is hot too.
When we did have a problem the engineer was quick to put it right and to show us how to do so next time.
Published on: 31 August 2015
(8 out of 10)


Canterbury Homeowner
Friendly and efficient engineer, explained all the work he was carrying out and explained paper work.
Published on: 29 August 2015
(8 out of 10)


Bham Landlord
Good service and easy to speak to someone and arrange service. Professional engineer who completed a thorough service efficiently.
Published on: 29 August 2015

A yearly visit to carry out checks to ensure your boiler and central heating are safe and in good working order.

Our home electrical cover includes repairs to electrical wiring, fuse boards and electrical fittings inside and outside your property.

Our plumbing & drains cover looks after your plumbing, drains and water supply pipe. So whether you have a blocked drain or a burst pipe, we're here to help.

Boiler breakdowns can be inconvenient and expensive. Our boiler & controls cover protects you against the cost of future repairs if your boiler breaks down.

Our central heating cover protects you against the cost of future repairs to your boiler and central heating system if, for example you're left without heating or hot water.