Warm Home Discount

Supporting customers who need it with a one-off electricity payment of £140.

What's the Warm Home Discount?

During the winter, we help households who are struggling to pay their electricity bills with a one-off payment of £140. The customers who need it will get the extra credit on their electricity account, meter or key.

Or call us on:

0800 072 8625

Pay As You Go customers, call:

0800 294 8604

Our lines are open Monday to Friday, 8am-8pm and Saturdays, 8am-6pm. We’re closed on Sundays.

Who can claim?

If you’re a Pension Credit customer, the Government will write to you in the autumn of 2015 to tell you if you’re eligible for the upcoming winter discount.

Do you qualify?

To qualify, you need to:

  • Be the named (or partner) account holder on 12th July 2015.
  • Get the Guarantee Credit part of Pension Credit – even if you get the Savings Credit part as well.

If you meet this criteria, you don’t have to do anything. You’ll automatically get your discount in the winter.

To find out more about the eligibility criteria, have a look at the Government’s page on the scheme.

We don’t just give the Warm Home Discount to our Pension Credit customers. Other customers are eligible, too.

Do you qualify?

To qualify you need to:

  • Be the named (or partner) account holder.
  • Be an electricity customer already.
  • Continue to have your electricity supplied by British Gas through the winter of 2015-2016 (up until 31st March 2016).

You also need to meet one of these criteria:

  • You’re a Pension Credit customer who receives Savings Credit or Guarantee and Savings credit (and the government haven’t told you you’re eligible for the warm home discount)
  • You receive one of these benefits [1]:

1. Income Support

2. Income-based Jobseeker’s Allowance

3. Income-related employment and support allowance (including a work-related activity or support component)

4. Universal Credit (low income elements).

Which should include either:

- A child element for children aged 5 or under

- A disabled child element

- A limited capability for work element.

  • You have a gross annual household income of less than £16,190 [2] and:

- you’re living with a mental or physical disability or illness

- or someone you live with is vulnerable (like children aged 5 or under)

- or you’re of pensionable age.

  • You’re a customer with a gross annual household income of less than £16,190[2] and you spend 10% or more of that income on energy bills to heat the property.

We might ask for documentary evidence to support your claim (which is just us following the scheme guidelines).

Other things to know

  • You’ll need to reapply for the scheme every year to be considered.
  • When you apply, you should have all the details and amounts of the benefits you receive to hand – as well as the details of any other household income.
  • You might have to give us evidence to support your claim, so please keep hold of any documents you’re sent that confirm your household income or benefits.

Other ways we can help

Gas & electricity

Our four tariffs have different features to work with what you need.

Free insulation

Even if you don’t qualify for the Warm Home Discount, you could be eligible for free insulation – which would save you hundreds on your energy bills.

[1] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.

[2] Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).