Warm Home Discount

Supporting customers who need it with a one-off electricity payment of £140[1]

The British Gas scheme is now open for applications

What's the Warm Home Discount?

During the winter, we help households who are struggling to pay their electricity bills with a one-off payment of £140[1]. The customers who need it will get the extra credit on their electricity account, meter or key.

Our scheme is first come first served and even if you have received the discount previously, you'll need to apply again for future schemes.

Or call us on:

Credit customers: 0800 072 8625

Pay as you go:  0800 294 8604

Textphone: 18001 0800 072 8626

Calls are free from mobiles and landlines. We record calls to help improve our service to you. 

The Warm Home Discount Scheme separates eligible households into two groups - the 'Core' group and the 'Broader' group.

If you are a Pension credit customer you will be automatically considered for the discount and the Government will write to those who are potentially eligible for the winter 2016/2017 discount in autumn 2016.

You may qualify for this energy discount if you are the named or partner of the account holder on 10 July 2016 (the qualifying date) and you:

  • Receive only the Guarantee Credit element of Pension Credit (without receiving the Savings Credit)
    OR
  • Receive the Guarantee Credit element of Pension Credit as well as the Savings Credit.

If you meet the following conditions, you do not need to do anything now to get your discount in 2016/2017.

To find out more about the eligibility criteria, please visit this page: https://www.gov.uk/the-warm-home-discount-scheme.

Broader group is existing British Gas customers. You must continue to be in supply of your electricity with British Gas when the payments are made in winter 2016/2017 (any time up to 31st May 2017).

To qualify you must be the account holder or partner of the account holder and are required to meet one of the following criteria:

In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group).

  • In receipt of one of the following means tested eligible benefits:[2]
  1. Income Support.
  2. Income based Jobseekers’ Allowance.
  3. Income related Employment and Support Allowance (which includes a work related activity or support component).
  4. Universal Credit (low income elements).

And includes one of the following:

  1. Child element for children aged 5 or under.
  2. Disabled child element.

Be a customer with a gross annual household income (HHI) of less than £16,190[3] and the account holder is living with mental or physical disability or illness, or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age.

Be a customer with a gross annual household income (HHI) of less than £16,190[3] and spend 10% or more of household income on energy bills to heat the property.

Please note that we may ask you for documentary evidence to support your claim, as required by Scheme Guidelines.

Warm Home Discount - need to know

You will need to apply for the scheme each year in order to be considered for payment.

In order to complete a registration we will need details of all the benefits you receive and amounts, as well as any other household income. Please have this information when you call us. 

Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines.

Or call us on:

Credit customers: 0800 072 8625

Pay as you go:  0800 294 8604

Textphone: 18001 0800 072 8626

Calls are free from mobiles and landlines. We record calls to help improve our service to you. 

Other ways we can help

Gas & electricity

Our four tariffs have different features to work with what you need.

Priority Service Register

We can provide additional services to customers who may need extra support.

We reserve the right to close the scheme to applicants at any point.

[1] Subject to eligibility.

[2] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.

[3] Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance or PIP, Child Benefit and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).