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Our lines are open Monday to Friday, 8am-8pm and Saturdays, 8am-6pm. We’re closed on Sundays.
If you’re a Pension Credit customer, the Government will write to you in the autumn of 2015 to tell you if you’re eligible for the upcoming winter discount.
Do you qualify?
To qualify, you need to:
If you meet this criteria, you don’t have to do anything. You’ll automatically get your discount in the winter.
To find out more about the eligibility criteria, have a look at the Government’s page on the scheme.
We don’t just give the Warm Home Discount to our Pension Credit customers. Other customers are eligible, too.
Do you qualify?
To qualify you need to:
You also need to meet one of these criteria:
1. Income Support
2. Income-based Jobseeker’s Allowance
3. Income-related employment and support allowance (including a work-related activity or support component)
4. Universal Credit (low income elements).
Which should include either:
- A child element for children aged 5 or under
- A disabled child element
- A limited capability for work element.
- you’re living with a mental or physical disability or illness
- or someone you live with is vulnerable (like children aged 5 or under)
- or you’re of pensionable age.
We might ask for documentary evidence to support your claim (which is just us following the scheme guidelines).
Our four tariffs have different features to work with what you need.
Even if you don’t qualify for the Warm Home Discount, you could be eligible for free insulation – which would save you hundreds on your energy bills.
 Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.
 Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).