HomeCare® packages can be purchased without an annual boiler service by calling 0800 072 7511.

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There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

Plus, we have a range of options for you, from one- off repairs, to a repair with ongoing care.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Your breakdown history will be taken into account in determining next year's pricing.

[2] Limits apply, please see full terms & conditions.

[3] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply. 10% online discount applies to HomeCare® packages which include an annual boiler service. Offer ends 18th October 2015.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

14,425 reviews

Reviews from: Sort by:
(8.6 out of 10)
Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.6
Scores 8.6 out of 10 based on 14425 reviews
Show more score details
(10 out of 10)

Beryl

Winnersh Homeowner
Our new Gas boiler kept us warm last winter. The water is hot too.
When we did have a problem the engineer was quick to put it right and to show us how to do so next time.
Published on: 31 August 2015
(8 out of 10)

Denise

Canterbury Homeowner
Friendly and efficient engineer, explained all the work he was carrying out and explained paper work.
Published on: 29 August 2015
(8 out of 10)

Mark

Bham Landlord
Good service and easy to speak to someone and arrange service. Professional engineer who completed a thorough service efficiently.
Published on: 29 August 2015
(8 out of 10)

Jane

Newport Homeowner
Found it easy to change the original appointment made on line as I am not a technophobe. As always the engineer rang shortly before he was due to arrive which is most helpful.
Published on: 24 August 2015
(1 out of 10)

DAVID

Landlord
Engineer did landlord certificate and full service on boiler and system which only involved removing 4 screws on boiler and testing output flue, and nothing else. Not really what I was expecting. Also he has not completed the registration for the landlord certificate so it now shows on web site as expired, so BG want to arrange another inspection.
Very poor, could not recommend them at all as I have paid over £300 for this.
3 of 3 people found this review helpful
Published on: 24 August 2015

Hi David, I'm really sorry to hear about this. I can appreciate how disappointing this would be, especially after paying so much. If you'd like me to escalate this to our Customer Relations Team just email your details to twitter@britishgas.co.uk and include the reference number 300022851147 in the subject line. I'll make sure they pick this up for you. Thanks, Danny