92% of customers recommend our Home Services*. Reevoo.

HomeCare® helps you avoid those costs that come from nowhere when things go wrong. Like paying for a broken boiler, faulty electrics or leaking pipes. Plus you can include an annual boiler service to make sure everything’s working safely and efficiently.

You can buy our products in any combination, individually or as part of a package.

For breakdown visits, if you have no heat or hot water and call us before 10am, we will be with you on the same day.

Annual boiler service means we will arrange to inspect your boiler and controls, gas central heating system or gas appliance (depending on what is included in your agreement). This is to help make sure that they are safe and in good working order.

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Starting from:

£9.50 per month[1]

Find out more

Annual boiler service

Boiler & controls

Central heating

Plumbing & drains

Home electrics

Starting from:

£11.50 per month[1]

Find out more

Annual boiler service

Boiler & controls

Central heating

Plumbing & drains

Home electrics

Starting from:

£14.50 per month[1]

Find out more

Annual boiler service

Boiler & controls

Central heating

Plumbing & drains

Home electrics

Starting from:

£17.00 per month[1]

Find out more

Annual boiler service

Boiler & controls

Central heating

Plumbing & drains

Home electrics

About our HomeCare® packages

HomeCare® - what you need to know
HomeCare® packages

HomeCare® packages - 1:04

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A few tips on choosing HomeCare®
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers ready to help.
  • Optional excess.
About HomeCare®

We offer four different HomeCare® packages to suit different needs and budgets.

It's up to you whether you buy your cover individually or together as one of our packages, so you only cover what you need. Plus we've got a team of over 6,500 engineers to get your jobs done.

Other products you may be interested in

If your boiler or controls break down, we’re there to help and fix the issue.

Central heating breakdown covers you for your boiler, controls, central heating, radiators, pipework and hot water system.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.

* Based on 5,192 responses between 01/08/2014 & 31/01/2015.

92% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.7
Scores 8.7 out of 10 based on 9457 reviews
7 out of 10

Aftab

Bristol
Engineer had good knowledge about my boiler and answered all my questions.
Published on: 05 March 2015
10 out of 10

jean

glasgow
promptness and efficient at all times
Published on: 05 March 2015
9 out of 10

Michael

Carlisle
My service is due in December, but couldn't book a service this year as all slots were saved for emergency call outs. Had to to take a January slot and book holiday off work, not really convenient, I will be more organised this year. Overall happy with service and engineer.
Published on: 05 March 2015
9 out of 10

Kathleen

Heating stopped working in the afternoon after the service. Just coincidence I guess but they couldn't come back until the next day.
Published on: 05 March 2015
10 out of 10

Rupert

London
On our return from a short break late at night, we noticed that there was no hot water. The next morning the heating had come on. Desperately we contacted BG.
The gentleman who answered was very understanding and cooperative. He managed
to arrange for a visit from an engineer by mid day.

The engineer who came over was equally good. He put aright the pressure and our
heating is back to normal; so is the hot water.

Both my wife and I are pensioners. We do appreciate your help, just when we needed
it. Thanks
Published on: 05 March 2015
6 out of 10

Disappointed

Brighton
I have had Homecare 300 for many years & was previously satisfied with the booking process & the service itself & I have recommended BG to others. This year the automated booking service stated I wasn't due a Service. I was put through to a human who stated the next available service was in a month. This was revised to 3 weeks after I stressed the urgency.

The Engineer arrived smelling strongly of beer! The appointment was to be between noon & 6 pm; he arrived at 16:35 & left at 18:20. He appeared to be very tired (or tipsy) & kept dropping things whilst servicing the boiler. He was supposed to service the gas fire, but dropped the coal-form, which broke. This part was non-replaceable, so he left the fire in a worse state than when he started (more like a safety check than a service).

I had occaisson to call out Dynorod as well. Again a very tired engineer which I suspect why it took him 3 calls to mend a lavatory flush. Dynorod's district office & head office also kept me waiting a week with false promises of "you are the engineer's next call".

I cannot recommend BG or Dynorod. BG are not keeping enough staff on call, not supervising the engineers properly, not keeping any spare-parts except the basics on their vans & buying from the local plumbers' merchants rather than their own warehouse. There are no spare staff on call to cover staff sickness. An organisation which charges highly for a service which is no longer superior to the alternatives.
Published on: 05 March 2015