HomeCare® packages can be purchased without an annual boiler service by calling 0800 072 7511.

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There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

Plus, we have a range of options for you, from one- off repairs, to a repair with ongoing care.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Your breakdown history will be taken into account in determining next year's pricing.

[2] Limits apply, please see full terms & conditions.

[3] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

13,993 reviews

Reviews from: Sort by:
(8.6 out of 10)
Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.6
Scores 8.6 out of 10 based on 13993 reviews
Show more score details
(9 out of 10)

Tracy

Halesowen Homeowner
Very friendly and informative engineer.
Quick and clean service.
Booking and use of the on line system is simple and easy to use.
I have all confidence in the service for all my home appliances.
Published on: 26 July 2015
(10 out of 10)

Colin

Trowbridge Homeowner
The engineers were all first class: committed to solving the problems and thorough in their approach, keeping us informed at all stages.
Published on: 26 July 2015
(8 out of 10)

M T

Sheffield Homeowner
I have been using this service for a lot of years and have always found it to be value for money. I particularly like the morning or afternoon appointment and the fact that you rang when you were on the way so you didn't even have to be in the house for the full 5 hrs. Unfortunately I understand that you don't do this now and I feel this is a shame and a backward move in the day and age when most people have mobile phones.
Published on: 26 July 2015