HomeCare® packages can be purchased without an annual boiler service by calling 0800 072 7511.

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There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

Plus, we have a range of options for you, from one- off repairs, to a repair with ongoing care.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Your breakdown history will be taken into account in determining next year's pricing.

[2] Limits apply, please see full terms & conditions.

[3] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

14,417 reviews

Reviews from: Sort by:
(8.6 out of 10)
Ease of booking
Engineer visit
Value for money
Overall rating
Scores 8.6 out of 10 based on 14417 reviews
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(8 out of 10)


Newport Homeowner
Found it easy to change the original appointment made on line as I am not a technophobe. As always the engineer rang shortly before he was due to arrive which is most helpful.
Published on: 24 August 2015
(1 out of 10)


Engineer did landlord certificate and full service on boiler and system which only involved removing 4 screws on boiler and testing output flue, and nothing else. Not really what I was expecting. Also he has not completed the registration for the landlord certificate so it now shows on web site as expired, so BG want to arrange another inspection.
Very poor, could not recommend them at all as I have paid over £300 for this.
2 of 2 people found this review helpful
Published on: 24 August 2015

Hi David, I'm really sorry to hear about this. I can appreciate how disappointing this would be, especially after paying so much. If you'd like me to escalate this to our Customer Relations Team just email your details to twitter@britishgas.co.uk and include the reference number 300022851147 in the subject line. I'll make sure they pick this up for you. Thanks, Danny

(2 out of 10)


Birmingham Homeowner
My last four experiences with call outs has been extremely disappointing. In fact there are so many "exceptions" to what British Gas can actually do for me I am considering cancelling our agreement.

n engineer came to look at a possible pipework issue - i.e. preventative maintenance advice was being sought. The engineer stated they were metal pipes and not copper pipes and so he could not assist as it was not covered by the Homecare agreement. This said he then proceeded to wire brush the pipe to see if there could be a possible problem and caused the pipework to spring a leak (when I had no leak before). This meant the whole central heating system had to be drained and left me with no heating or hot water. Stating that he would have to get me a quote of the cost to put this right. I chased up the quote only to find it would take over a week to be sent to me. Having contacted British Gas on the following evening another engineer was booked for the following day.

The engineer arrived and stated that he was not there to correct the problem but only to give a second opinion. He looked at the pipework and again brushed the metal pipe. I asked him why he was brushing the pipe thereby causing further extensive damage. He stated that British Gas always try to assist wherever they can - but clearly he was causing more damage. He checked my boiler and only at that point placed a hazard sign to indicate there was a safety issue with the boiler. I told him what had occurred and said I would have to wait for the quote and then decide if I went with British Gas or another provider.

The quote estimate for the pipework arrived and was going to be over £800 when the damage had clearly been caused by the engineer.

I sourced another registered plumber to solve the problem caused by British Gas at a much, much, much, much, much, much, much, much cheaper price.

Recent boiler maintenance - this was not as thoroughly conducted as on previous occasions by other engineers. Whilst he was helpful in ensuring the boiler cupboard was replaced correctly I was concerned in that he never left the house so I don't know how he could have tested the emission of the flu on my conventional boiler.
4 of 5 people found this review helpful
Published on: 23 August 2015

Hi Helen, I'm really sorry to hear about the experience you've had up to this point. I'd be happy to escalate this for you to our Customer Relations Team and they'll contact you to help. If you want me to do this then please email your details to twitter@britishgas.co.uk and include the ref - 1001748393 - in the subject line. Thanks, Danny

(8 out of 10)


Clackmannanshire Homeowner
On line booking makes life a lot easier and the engineer who visited me was very helpful and informative .I think the cost could be reduced for the service but at the same time gives me peace of mind
Published on: 23 August 2015
(9 out of 10)


Stockport Homeowner
In general an excellent service, however, somewhat expensive.
2 of 2 people found this review helpful
Published on: 22 August 2015