92% of customers recommend our Home Services*. Reevoo.
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers ready to help.
  • Optional excess.

HomeCare 400™ cover

Starting from:

£17.00 per month[1]

Get a quote

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The Energy Customer Discount is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and glazing, locks, roofs & pests insurance.

There are a few areas of Great Britain where we do not provide agreements.

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Combined Boiler and Cooker

The AGA cooker is a heat storage stove and cooker, it has a heavy frame made from cast iron components which absorb heat from a relatively low-intensity but continuously-burning source, and the accumulated heat can then be used when needed for cooking.

Back Boiler / Back boiler with fire

A back boiler is a small, compact boiler fitted at the back of an open fireplace hearth. It sits behind an electric fire (in the chimney breast) and provides hot water and central heating to the property.

Central Heating boiler

Heat only boilers are usually installed on an open vented system. The system will usually comprise two tanks in the loft, a hot water storage cylinder in the airing cupboard and a separate pump.

Warm air unit / Warm air with water heater

Warm air heating, or warm air central heating, is the process of turning cool air to warm air. A warm air heater sucks in the surrounding cooler air through a vent and that air is then pushed over a heat exchanger via a fan.

Back boilers are hidden behind a chimney with a gas fire in front.

As a result your gas fire will also be covered FREE of charge as part of the services agreement via our Gas appliance cover product.

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HomeCare 400™ is our complete HomeCare® package. It covers your boiler & controls, central heating, plumbing & drains, and home electrics. We also include an annual boiler service to check everything’s working safely and efficiently.

Key inclusions
  • Repairs to your boiler & controls, central heating boiler, radiators, pipework and hot water system (including unvented and pressurised cylinders).
  • An annual boiler service that includes a safety and energy efficiency check.
  • A replacement boiler if it's less than seven years old and can't be repaired.
  • A replacement boiler if between seven and ten years old and can't be repaired, as long as we installed it and you have had a continuous agreement with us for the life of the boiler.
  • Plumbing repairs to hot and cold water pipes, toilet, cisterns, cold-water storage tanks, taps, water supply pipes and leaking or seized stopcocks.
  • Unblocking and repairing drains and pipes from toilets, baths and sinks (as long as they're not shared drains).
  • Repairing (or replacing if need be) electrical wiring, fuse-boards and broken, damaged or faulty electrical fittings inside and outside your home and outbuildings.
  • Accidental damage.
  • Priority callout if you completely lose power or light.
  • Up to £1,000 (including VAT) for gaining access to your boiler or system.
Key exclusions
  • Removing sludge or hard-water scale from your boiler or central heating system.
  • Fixing any damage caused by sludge or hard water scale (if we’ve told you on a previous visit that remedial work is required).
  • Replacing taps or the ceramic discs inside them.
  • Shower or spa bath repairs.
  • System improvements or upgrades.
  • Shared drains.
  • Electrical appliances.
  • Repairing any external parts of the power supply between your home and your outbuildings.
  • Accidental damage to the main electrical consumer unit or fuse box.
About HomeCare 400™

It is important that you read this information before you continue.

Starting from:

£17.00 per month[1]

Get a quote

Other products you may be interested in

Cover for your washer dryer, washing machine, dishwasher and other appliances individually - or in groups of three, five or nine.

Cover for your gas fire, cooker, boiler and other appliances, individually or in a groups of two or three.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.

* Based on 5,192 responses between 01/08/2014 & 31/01/2015.

92% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

Ease of booking
Engineer visit
Value for money
Overall rating
Scores 8.7 out of 10 based on 9435 reviews
10 out of 10


I rang early one morning to book an annual boiler service after receiving a reminder email from them.

I got connected very quickly and I was stunned when the lady offered me an appointment for an engineer to call that very afternoon.

He arrived on time giving me a half hours notice to my mobile phone.

The service was completed in a timely manner.

Could not wish for a better service.
Published on: 03 March 2015
5 out of 10


Cost increase from previous year approx 12% gas prices could be reduced considerably also
Published on: 03 March 2015
8 out of 10


cuxton Nr Rochester Kent
the service provided by the engineer on his visit was excellent but my service became overdue this was due to cancellations by the supplier which will possibly make look to other service providers in the future.Based on the level of service provided by the engineer I could recommend your service
Published on: 03 March 2015
10 out of 10


The engineer that called earlier this year because I had a water leak went that extra mile to sort the problem and for that I was extremely grateful.
Unfortunately I do not remember his name but he deserves a commendation.
Published on: 03 March 2015
8 out of 10


Milton Keynes
The engineer arrived on time & was polite & efficient.
Published on: 03 March 2015
10 out of 10


I've been with British gas for years and although there are cheaper service providers out there I won't be tempted, because over and over again British Gas have provided an excellent service.
Published on: 03 March 2015