10% online discount included in this price. Offer ends 17th October 2015.
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers ready to help.
  • Optional excess.

HomeCare 400™ includes:

Annual boiler service

Boiler & controls

Central heating

Plumbing & drains

Home electrics

Starting from:

£15.25 per month[1]

Get a quote

Want to discuss this product?

0800 980 6004

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The Energy Customer Discount is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and glazing, locks, roofs & pests insurance.

There are a few areas of Great Britain where we do not provide agreements.

We cannot provide you with a quote for our Insurance & Repair products.

We recognise your details, which means we already supply services to you or you have an existing quote with us.

You can continue with the quote for the product you're interested in by using the link below.

Or to discuss your existing policy, call us on:

0800 072 4661

Can't find your address? Please call us on 0800 980 6004 .

Combined Boiler and Cooker

The AGA cooker is a heat storage stove and cooker, it has a heavy frame made from cast iron components which absorb heat from a relatively low-intensity but continuously-burning source, and the accumulated heat can then be used when needed for cooking.

Back Boiler / Back boiler with fire

A back boiler is a small, compact boiler fitted at the back of an open fireplace hearth. It sits behind an electric fire (in the chimney breast) and provides hot water and central heating to the property.

Central Heating boiler

Heat only boilers are usually installed on an open vented system. The system will usually comprise two tanks in the loft, a hot water storage cylinder in the airing cupboard and a separate pump.

Warm air unit / Warm air with water heater

Warm air heating, or warm air central heating, is the process of turning cool air to warm air. A warm air heater sucks in the surrounding cooler air through a vent and that air is then pushed over a heat exchanger via a fan.

Back boilers are hidden behind a chimney with a gas fire in front.

As a result your gas fire will also be covered FREE of charge as part of the services agreement via our Gas appliance cover product.

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HomeCare 400™ is our complete HomeCare® package. It covers your boiler & controls, central heating, plumbing & drains, and home electrics. We also include an annual boiler service to check everything’s working safely and efficiently.

Key inclusions
  • Repairs to your boiler & controls, central heating boiler, radiators, pipework and hot water system (including unvented and pressurised cylinders).
  • An annual boiler service that includes a safety and energy efficiency check.
  • A replacement boiler if it's less than seven years old and can't be repaired.
  • A replacement boiler if between seven and ten years old and can't be repaired, as long as we installed it and you have had a continuous agreement with us for the life of the boiler.
  • Plumbing repairs to hot and cold water pipes, toilet, cisterns, cold-water storage tanks, taps, water supply pipes and leaking or seized stopcocks.
  • Unblocking and repairing drains and pipes from toilets, baths and sinks (as long as they're not shared drains).
  • Repairing (or replacing if need be) electrical wiring, fuse-boards and broken, damaged or faulty electrical fittings inside and outside your home and outbuildings.
  • Accidental damage.
  • Priority callout if you completely lose power or light.
  • Up to £1,000 (including VAT) for gaining access to your boiler or system.
Key exclusions
  • Removing sludge or hard-water scale from your boiler or central heating system.
  • Fixing any damage caused by sludge or hard water scale (if we’ve told you on a previous visit that remedial work is required).
  • Replacing taps or the ceramic discs inside them.
  • Shower or spa bath repairs.
  • System improvements or upgrades.
  • Shared drains.
  • Electrical appliances.
  • Repairing any external parts of the power supply between your home and your outbuildings.
  • Accidental damage to the main electrical consumer unit or fuse box.
About HomeCare 400™

It is important that you read this information before you continue.

Starting from:

£15.25 per month[1]

Get a quote

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British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change.Terms & conditions apply. 10% online discount applies to HomeCare® packages which include an annual boiler service. Offer ends 17th October 2015.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.

* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

14,926 reviews

Reviews from: Sort by:
(8.6 out of 10)
Ease of booking
Engineer satisfaction
Value for money
Overall rating
Scores 8.6 out of 10 based on 14926 reviews
Show more score details
(10 out of 10)


Middlesex london Homeowner
They are always there, when you need them.
Engineers are always helpful and polite
7 of 7 people found this review helpful
Published on: 10 October 2015
(8 out of 10)


Harrow Homeowner
It was good service but the engineer had to come back as he did not have a part in stock.
Published on: 10 October 2015
(3 out of 10)


I have been a home care customer for a long time. Most of the time I do not have any complaints against Gas Engineers, but I cannot show my satisfaction whenever DYNO gets involve in a job. My last experiece was about about installing my toilet which they refused because DYNO believed that I would not pay after the completion. I wrote a letter of complaint, so far I did not get even an acknowledgement. I am in the process of starting my second stage of the complaint by taking up Ombudsman.
Published on: 10 October 2015

I'm sorry to hear you've had difficulty with Dynorod & if you're now dealing with the Ombudsman, I don't know how much I can do but if you'd please email twitter@britishgas.co.uk with your full name, address & phone number, I'll see what I can do. Cheers, Matt

(7 out of 10)


wimbledon Homeowner
your engineer was excellent but one issue is a problem , I`ve been informed that some parts are no longer available if I need a repair , that is fine but what it means is that if I keep the boiler at sometime when it breaks down you will not be able to fix this will then mean that after years of paying for an insurance for peace of mind the one time that I need it you cannot fix and this will upset your customers think of a better plan.
6 of 8 people found this review helpful
Published on: 10 October 2015
(4 out of 10)


Dumfries Homeowner
The system is 4 years old and every time BG Engineer comes to service the system there is always an issue with some new regulation. On this occasion it was the flue which was too long - how come when we have had 4 previous visits and then issue a notice 'NOT to current standards', or Unsafe. It is time BBC Watchdog were alerted to the practice
6 of 7 people found this review helpful
Published on: 10 October 2015
(10 out of 10)


Cox Homeowner
I've been with British Gas for years, I did change once for about a fortnight it was a nightmare, soon changed back, thank goodness. Every engineer that comes to service the boiler is polite and friendly and I'm always satisfied with the service. On occasions I have had a problem I only have to phone and they're usually there the same day. Thank you
8 of 9 people found this review helpful
Published on: 10 October 2015