Protect yourself against expensive repairs
Blocked drains, broken boilers and faulty washing machines are common problems in hard water areas. We'll keep your home running, without the big repair bills.
Blocked drains, broken boilers and faulty washing machines are common problems in hard water areas. We'll keep your home running, without the big repair bills.
In partnership with Thames Water
Plumbing or drains problem? We can help
Whether it’s a blocked drain or dripping tap, we’re here to fix all sorts of problems, big or small.
Dyno – local experts you can trust
Dyno is part of the British Gas family – a nationwide network of plumbing experts, here for you 24/7.
Plumbing and Drains Cover
Estimated price (£60 excess)
From blockages or bursts to leaks, our Plumbing and Drains Cover keeps you ready for the unexpected.
What’s included?
- Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property
- Unblocking and repairing your drains and waste pipes to restore flow
- Accidental damage
- Up to £1,000 to gain access and make good for each repair
What’s not included?
- Claims in the first 14 days
- Showers and their parts, shower pumps, sanitary ware and sealant
- Shared drains
- Faults caused by someone else you used for repairs or design faults
Plumbing and Drains Repair and Cover
Estimated price (£60 excess)
For just
then cover from
Finding an emergency plumber can be a minefield. So after we’ve fixed your immediate problem, why not get your plumbing and drains covered for the next 12 months?
If you have any other problems, one call to our 24/7 emergency helpline and we’ll be round to fix things ASAP.2
What’s included?
- We’ll fix the first fault and other directly-related faults from £150
- 12 months of ongoing plumbing and drains cover from £9.50 a month2
- Repairs to the plumbing system in your property and to the water supply within your property boundary
- Unblocking and repairing drains and waste pipes
- Cost of parts and labour (conditions apply), and up to £1,000 to gain access
- Accidental damage
What’s not included?
- Shared drains
- Showers, shower pumps, sanitary ware and sealant
- Damage caused by someone else you used for repairs, or design faults
- Initial repair doesn’t include water supply pipes and cylinders or cost of gaining access to make repair
More information
We’ll come and take a look at the problem and fix it, along with any other directly related problems we find.
If we find any unrelated problems (e.g. if you’ve called us out to fix a burst pipe, but we find a blocked drain), we’ll give you a separate quote for that job.
We’ll then cover future repairs to your plumbing and drains for the next 12 months. That means unlimited plumber callouts, 24/7, all year round.
Join over 1.8m customers who rely on our plumbing and drains cover to protect their homes.
Choose your HomeCare cover
From boiler and controls to plumbing, drains and electrics – our HomeCare packages keep you ready for the unexpected.
Geographic restrictions apply and no claims in the first 14 days.
Need something fixed?
If you have an existing fault, book in a repair first before we can cover you.
Protect your appliances
Get cover for your most-used appliances, knowing we’ll be round to help if anything goes wrong.
Our most popular cover includes:
Washing machines
Dishwashers
Fridge Freezers
Ovens
Kitchen Appliance Cover
Estimated price (£60 excess)
From
Keep the washing machine spinning and the dishes sparkling – if your appliances break down, our engineers will be round to fix them.
What’s included?
What’s included?
- All repairs to the kitchen appliance(s) shown on your statement
- If British Gas can’t repair your appliance for less than it would cost to replace it, we’ll buy a replacement from one of our approved suppliers – and contribute the following amount towards the purchase:
- 100% of the price if your appliance is less than 3 years old
- 30% of the price if it’s 3 years old or more
- You might need to provide proof of purchase to help verify the appliance value
- You can use our contribution towards an alternative model of your choice from our approved supplier – there is no cash alternative
- Accidental damage
What’s not included?
- Claims in the first 14 days
- Anything that happens in the first 14 days of the product start date or the addition of a new appliance
- Wine coolers, cooker hoods and other extractor fans
- Disconnecting and disposing of your old appliance, or unpacking or installing new ones
- Any appliance that wasn’t new when you bought it, unless it was in the property when you moved in
- Appliances designed for commercial use
Appliances we cover
- Gas Cooking: Gas Cooker, Gas Hob, Gas Oven, Gas Range Cooker
- Electric Cooking: Ceramic/Halogen Hob, Dual Fuel Cooker, Duel Fuel Range Cooker, Electric Cooker, Electric Hob, Electric Oven, Electric Range Cooker, Microwave, Microwave Oven
- Washing Appliances: Dishwasher, Tumble Dryer, Washer Dryer, Washing Machine
- Refrigeration: American Fridge Freezer, Freezer, Fridge, Fridge Freezer
Important documents
Frequently asked questions
How can I compare boiler cover?
As with any insurance, it’s important to compare options from different providers to make sure you get the right cover for you. It may be tempting to go for the cheapest premiums, but don’t forget to check the excess amount (what you’ll pay for each completed repair) and whether it includes things like annual servicing, emergency callouts and parts and labour costs, as these can all add up in the long run. And of course, the type and age of your boiler can have a big impact on what cover you choose. An older, less reliable boiler usually needs more comprehensive cover than one that was only installed recently.
Who can buy boiler cover?
You can only buy boiler insurance if:
- You own the home you're covering
- Everything you are covering is in good working order
- You are not already covered by a similar product
How much is boiler cover?
The cost of insuring your boiler depends on a few different factors, including its age, the level of protection needed, and the property it’s in. Basic plans are more affordable but tend to be limited on what they include. They may also have more additional costs, like callout fees, higher excess charges or having to pay extra for parts and labour. While comprehensive plans can be more expensive, they’ll usually offer a higher level of cover, no hidden costs and extra protection for other areas of your home, like plumbing and electrics.
What types of boilers can be covered with HomeCare?
We cover all types of residential gas and LPG boilers with a heat output capacity of up to 70kW. Unlike other insurers, we cover boilers of any age as long as they’re in good working order. And you don’t need to be a British Gas energy customer to buy HomeCare.
Once your cover starts, we’ll carry out an initial service visit to make sure we can cover your boiler and still get parts for any future repairs. And if there are any issues, your engineer will talk through your options.
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include?
Your annual service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
An annual boiler service is included with all our HomeCare cover, and we’ll let you know when it’s time to book. If you don’t have HomeCare, you can get a one-off boiler service here.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 6pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit?
You can book an annual service visit using your online account or through our app. If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
Why has my HomeCare price changed at renewal?
Your price can change at renewal for a number of reasons. Check our pricing guide for more information about how we calculate your price.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. The higher the excess fee you select, the lower the monthly or annual price you pay. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess.
If you’ve already got boiler cover with us, you can find your excess amount in your online account.
How quickly will you send an engineer when something goes wrong?
If you’re without heating or hot water, book a repair before 11am and we’ll send an engineer that same day. So you’ll be back up and running in no time. For any other repairs, we’ll aim to send someone to help within five days. You can find out more about what to expect from us and how we’re meeting these targets here.
T&Cs apply. Based on 2024 performance data, 80% of customers calling by 11am received the same day service.
What is plumbing and drains cover?
Plumbing and drains cover is an insurance product that combines plumbing cover and drains cover. If you ever have any problems with your home's plumbing or drains, just go online and book an appointment. One of our Dyno experts will be round to fix things. All parts and labour are included as part of the service, and you also get unlimited call-outs all year round.
Why would I choose plumbing and drains cover?
Plumbing and drains cover is a great way of getting extra peace of mind, but it's not generally seen as an essential type of cover like home insurance for homeowners. It's especially useful for people who don't have a network of trusted tradespeople because you have the reassurance that comes with 24/7 access to experts from Dyno – one of the leading names in the industry.
Additional information
Prices may vary depending on where you live.
8am to 8pm Mon-Fri & 8am to 6pm Sat/Sun. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.