Here for the nation's carers

Carers UK support unpaid carers across the country.

We’re supporting the millions of unpaid carers across the country, in partnership with Carers UK.

As many as 1 in 8 people in the UK are unpaid carers

The coronavirus pandemic has meant many more people are looking after loved ones, neighbours and vulnerable people in their communities. In fact, during the pandemic it’s estimated that there are as many as 13.6 million unpaid carers in the UK alone.

Caring can be complicated – and at times isolating. But with around 6,000 people becoming carers every single day even before the pandemic, they’re certainly not alone. Before the pandemic, 600 carers a day also gave up work to care. That’s why we’re helping Carers UK provide the information, advice and support unpaid carers need to look after the people they love – and themselves.

Who are Carers UK?

For more than 50 years, Carers UK has been providing free support, advice and information to unpaid carers across the UK. As well as connecting people and combatting loneliness through their online forum, they also run a vital helpline for carers and their families to get advice from the experts. And they’re continuing to raise awareness, work with local authorities and campaign for change so no one has to care alone.

Go to Carers UK

Supporting Carers Week: 7th-13th June 2021

We’re proud to be the headline sponsor of this year’s Carers Week, an annual campaign to raise awareness and highlight the challenges that unpaid carers face. Through events across the UK – from wellbeing sessions to virtual coffee mornings – it aims to bring carers together and give them access to vital support.

As well as sponsoring the campaign, we’ll be encouraging our caring customers and colleagues to get involved in these activities. And we’ll also be hosting our own events through our dedicated carer’s network to raise funds and help make caring more visible.

Get involved
British Gas are the lead sponsor of Carers Week 2021.

What are we doing to help?

Raising awareness

Many people don’t consider themselves a carer. But even if you’re looking after an older, disabled or seriously ill loved one for just a few hours a week, you can still access dedicated help and advice to make things a little easier. That’s why we started our Share That You Care conversation to get people talking and help carers find the support they need.

Funding extra support

Carers UK reported a huge 83% rise in calls and emails from carers needing extra support during the pandemic. So in March 2020, we donated £1 million to fund an extended hours service helpline, so they could be there for even more unpaid carers when they needed it most.

Here for our caring customers…

We know many of our customers are carers. So our customer service teams are specially-trained to understand their specific needs and how we can support them. And in 2020, we introduced a ‘Carers Flag’ on our database to make it easier for our advisers to offer extra support to those that might need it.

We also have over 3,000 carers on our Priority Service Register – but we know there are lots more out there. By providing things like advanced notice of planned power cuts and priority support in an emergency, we’re doing everything we can to make sure they’re able to care for their loved ones – no matter what.

Find out about our Priority Service Register

…and for our colleagues

We have plenty of carers within our own team too, so we’ve created a leading carers policy which includes special leave to help with things like hospital appointments and a dedicated carers network to connect with other carers in the business.

We really want other companies to become more carer-friendly too. So with our help, Carers UK are campaigning to make it a legal requirement for all employers to offer improved support for their caring employees.

Find out how
There are plenty of ways to get involved with the charity.

Want to get involved?

There’s lots of ways you can help make life better for Britain’s carers – from fundraising and volunteering, to lending an ear to someone you know. Visit Carers UK to find out how – and we’ll keep you updated on what we’re doing in the coming months.

If you look after a loved one, or you know someone who does, head to the Carers UK website to find out about the types of support available.

Alternatively, you can call the Carers UK Helpline on 0808 808 7777 from 9am - 6pm Mon to Fri, or email them at advice@carersuk.org

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