Reading my bill
How do I know which property a bill is for?
You can tell which property the bill is for from the address at the top of the bill.
See an example of a bill
If the address is wrong, please contact us (select ‘I’d like help with - My account and billing’ and then ‘My enquiry is about - Name and address change’) and we’ll update our records.
I’ve received an invoice headed ‘cancel/rebill’. What does it mean and what do I need to do?
Instead of getting a separate credit note and revised invoice, you may receive a ‘cancel/rebill’ invoice, which is a combination of both.
This happens when you’ve submitted a meter reading after an estimated bill.
If you've already paid the original bill, ignore the 'cancel/rebill’ invoice. We’ll put credit into your account if you've overpaid.
If you haven’t paid enough, then your outstanding balance will be brought forward and we’ll show this on your next bill.
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