Covid-19 outbreak. Please keep our phone lines free for emergencies
The coronavirus outbreak means we’re getting lots more calls than normal. Please help us to make sure we can be there for those who need us most by only contacting us if you have an emergency.
Managing your energy account online means our call centre staff can help vulnerable customers and emergencies faster.
For the latest updates on the Covid-19 outbreak, take a look at our Covid-19 FAQs.
Thanks for understanding.
Need help with something specific?
Top up your prepay meter
Top up your smart prepay meter online or on our app. Don’t have a smart meter? Top up at your local Payzone or Post Office.
Submit a meter reading
You can submit a meter reading online or on our app – it’s quick, easy and much faster than calling us.
Manage your bills
Securely view and pay your bills online or on our app in just a few seconds.
What else can we help you with?
Switch energy tariff. Here to help you switch and save
Thinking of switching energy tariff?
All we need is your postcode and a bit of info about you and your home. It could be helpful to read our price cap information.
Home Services. Here for those what-if moments
What if your boiler packs up? What if there’s a leak in the ceiling and you can’t find a last-minute plumber?
With British Gas HomeCare, you won’t need to worry about the what-ifs. That’s because you’ll have access to unlimited engineer call-outs and 24/7 support.
Smart Homes. Here to connect your home
We work closely with Hive to bring you all sorts of smart tech and services that can help transform your home.
But don't take our word for it. More than 1.5 million people are already enjoying a smarter home with Hive.
British Gas Rewards. Here to brighten up your day
Join Rewards and you can snap up great offers and discounts. They’re our way of saying thanks for being with us.
We’re constantly coming up with new offers and treats – so you always have something to look forward to.
Need help with something else?
Book an engineer
Whether it’s a cold home or an even colder shower you’re dealing with, book an engineer and make your problem our problem.
Book a one-off repair
Boiler on the blink but not a British Gas customer? Book a one-off repair and we’ll sort it from as little as £99.
Let us know you’re moving, and we’ll transfer your energy supply to your new home. That’s one less thing to worry about.