Changing between Pay As You Go (prepay) and credit meters

If you’re changing from pay as you go to credit

• If you’re currently a Pay As You Go customer and looking for a different payment method to suit your lifestyle, consider switching to a credit meter. No need to top up anymore – instead, you’ll have monthly or quarterly bills.
• Depending on your meter type (smart/conventional), its location and configuration, we may need to send an engineer to change it over.
• If you have a conventional meter, we might need to send an engineer out to change the meter to smart, which is free. To arrange this, take a meter reading and get in touch with us via live chat.
• If you already have a smart meter, you can easily switch from Pay As You Go to credit by giving us a call. In most cases, we can do this remotely, but it might take up to a few days for your meter to switch to credit.
• When you change your meter to credit, new tariffs will be available to you. Read more about our tariffs here.

What are my payment options with a credit meter?

The easiest and best way to pay for energy when you switch to a credit meter is by setting up a Direct Debit. You can do this online.

There are other ways to pay for your energy usage. Read more about it here.

If you're changing from credit to Pay As You Go

• Pay As You Go is the best option for you if you want to be in control of how much and how often you pay for your energy. You can read more about Pay As You Go meters here:

PAYGE right for you (PDF 854.0kB)

• Smart meters allow you to top up your balance via the app or phone so it’s quick and easy to manage.
• If you’re changing from credit to Pay As You Go, no credit check is required.
• If there’s a balance left to pay on your meter, you can clear it before we change your meter or, in most cases, you can repay it through your new Pay As You Go meter once it’s fitted. Depending on the repayment terms, this may be reported to credit reference agencies.
• If you have a conventional meter, we might need to send an engineer out to change the meter to smart, which is free. To arrange this, get in touch with us via live chat.
• If you already have a smart meter, you can easily switch from credit to Pay As You Go by giving us a call. In most cases, we can do this remotely, but it might take up to a few days for your meter to switch to Pay As You Go.
• When you change your meter, new tariffs will be available to you. Read more about our tariffs here.

If you’re a landlord

Make sure the account is in your name so that we’re able to do a credit check for you.

Once your tenants move in, we can assign the account in their name.

If you’ve just moved home

Please give it at least two days before requesting a meter change after you move home.