Boiler and heating cover (Cashback customers) Say goodbye to surprise repair bills with HomeCare
HomeCare means extra peace of mind, all year round. Just pick the right level of cover for you – then relax knowing our engineers are always here if you need them.
- Incudes a £99 boiler service
- Over 6,500 engineers across the country
- No limits on repairs and call-outs
Choose your HomeCare cover
From boiler and controls to plumbing, drains and electrics – our HomeCare packages keep you ready for the unexpected. If you have an existing fault, please see our repairs page
.
Geographic restrictions apply and no claims in the first 14 days.
Need something fixed?
You’ll need to book a repair before we can cover you
Basic
- Annual boiler service
- Boiler and controls
What’s included?
Repairs to your gas boiler and controls , including your thermostat and programmer
Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
Accidental Damage
Up to £1,000 to gain access and make good for each repair
What’s not included?
Claims in the first 14 days
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
Showers or taps
Repairs to the central heating system, including radiators
Faults caused by someone else you used for repairs or design faults
Essential
- Annual boiler service
- Boiler and controls
- Central heating
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder
Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
Accidental Damage
Up to £1,000 to gain access and make good for each repair
What’s not included?
Claims in the first 14 days
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
Showers or taps
Faults caused by someone else you used for repairs or design faults
Classic
- Annual boiler service
- Boiler and controls
- Central heating
- Plumbing
- Drains
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder
Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property
Unblocking and repairing your drains and waste pipes to restore flow
Accidental Damage
Up to £1,000 to gain access and make good for each repair
What’s not included?
Claims in the first 14 days
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
Showers and their parts, shower pumps, sanitary ware and sealant
Shared drains
Faults caused by someone else you used for repairs or design faults
Complete
- Annual boiler service
- Boiler and controls
- Central heating
- Plumbing
- Drains
- Home electrics
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder
Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property
Unblocking and repairing your drains and waste pipes to restore flow
Repairs to the mains electrical system and wiring in your home and outbuildings
Accidental Damage
Up to £1,000 to gain access and make good for each repair
Repairs or replacement of your British Gas installed electric vehicle charger unit following breakdown, accidental damage, or damage caused by vandalism or theft, subject to terms and conditions
What’s not included?
Claims in the first 14 days
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
Showers and their parts, shower pumps, sanitary ware and sealant
Shared drains
Faults caused by someone else you used for repairs or design faults
Electrical appliances, cooker hoods or extractor fans over 15cm diameter
Electric vehicle chargers not installed by us
Why millions choose HomeCare
24/7 emergency help
Our teams are here, whenever you need us – online or over the phone.
No more pricey repairs
Boiler, heating, electrics, plumbing, drains – if it’s covered, we’ll sort it.
Excellent service
If you’re vulnerable or have an emergency, we’ll prioritise you.
Real peace of mind
Most home insurance doesn’t include boiler repairs, but you're covered with HomeCare.
Boost your cover
Want to take your HomeCare peace of mind even further? It’s easy to add extra cover for different things around the home.
Kitchen appliance cover, including fridge, freezer and cooker
Gas appliance cover, including gas heater and oven
Home electrics cover, including wiring, switches and sockets
Experts you can rely on
We've been keeping Britain's homes warm and running smoothly for over 200 years.
Unlimited callouts and repair
Whatever it takes to get things working, HomeCare has got you covered.All parts and labour included
Say goodbye to surprise bills. Just choose your excess – that’s all you ever pay.Speedy fixes
Our engineers repair most boilers first time – and 99% within two visits.
What our customers think of us on 
A very pleasant experience all round, engineer was knowledgeable, fixed the fault, explained it to me and took great care of my home.
I was able to book a repair for our dripping boiler at 6:30 this morning and the engineer arrived just after noon. Thank you!
British Gas HomeCare have been brilliant, giving peace of mind. Well worth the monthly fee!
Important HomeCare documents
Frequently asked questions
Who can buy this product?
You can only buy this cover if:
- If you own the home you're covering
- Your gas central heating and boiler are in good working order
- You do not currently have HomeCare or a similar product elsewhere
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include?
Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
I haven’t received my cashback yet. What should I do?
If you bought your HomeCare through a cashback site, you should get your money within three months of signing up. But if you signed up over four months ago and haven’t received anything yet, please contact your cashback site and ask them to find out what’s happened.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. The higher the excess fee you select, the lower the monthly or annual price you pay. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in your online account.
How quickly will you send an engineer when something goes wrong?
We offer a 24/7 service and for emergencies, we aim to get an engineer out to you within 24-hours if you call us before 5pm. Similarly, if you’re without heating or hot water, we’ll try to get to you within 48 hours. For any other repairs, we’ll aim to send someone to help within 5 days. You can find out more about what to expect from us and how we’re meeting these targets here.