Meters

Common Questions

My Smart meter isn't working

Smart Meter

Get troubleshooting tips for the most common smart meter issues.

Put things right

My Smart energy monitor isn't working

Smart Energy Monitor

Our handy guide has all the answers you need.

Get it working again

What if I’ve got radio teleswitch meters?

Radio Teleswitch Meters

The radio teleswitch (RTS) signal is being switched off. Here’s how to upgrade to a smart meter.

Upgrade now

How to read your energy meters

It’s probably easier thank you think. Follow our simple guide to find out how.

Learn more

Common meter questions

Pay As You Go

My smart meter isn’t working

What is a smart energy monitor?

Understanding messages on your prepayment meter

Understanding Economy 7 meters

Radio Teleswitch Meters

Meter replacement

Submitting a credit meter reading online

Expert guide to reading all types of meters

Installation and appointments

Getting a smart meter installed

Changing your smart appointment

Smart meter enrolment

After your installation – the smart meter starter guide

Why couldn't my smart meters be installed by the engineer?

My smart energy monitor isn’t working

Meter removals and disconnection

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