Home services. A boiler service: the new summer essential

Get your boiler ready for when you really need it with a full service for just £49 (normally £90). Offer ends 31st August.

Book my boiler service

Need ongoing cover?

Worried about the boiler, heating, plumbing or electrics playing up? Our HomeCare cover lets you avoid the cost of those unexpected breakdowns.

HomeCare boiler & heating cover

Avoid the cost and hassle of finding a last-minute engineer with our HomeCare boiler and heating cover.

Get boiler cover

Plumbing & drains cover

Tired of splashing out on plumbers every time you have a plumbing problem? Let us take care of it for you.

Get plumbing cover

Home electrical cover

Not a fan of electrical DIY? Cover your electrics and we’ll come to the rescue the next time you have a problem.

Get electrical cover

Need a one-off repair?

Need something fixed? Book a fixed-price repair and we’ll give you a 12-month guarantee on our work.

Boiler and heating repair

No hot water? Ice cold radiators? A British Gas engineer is just a click away.

Book a boiler repair

Plumbing and drains repair

Burst pipe? Blocked drain? Book a plumber through us and we’ll get you home and dry.

Book a plumbing repair

Electrics and appliances repair

Our friends at Local Heroes can fix faulty electrics for you so you can repair, not replace.

Home repair services

We can also help you...

Book a boiler service

Your boiler is at the heart of your home. We can help keep it in tip-top shape with a service.

Book a boiler service

Find a new boiler

Book an appointment with an expert heating adviser and they’ll help you find the right boiler for your home.

Book a boiler quote

Get appliance cover

Get ongoing cover for your favourite appliances and we’ll pop round the next time they break down.

Get appliance cover

Home improvements. Here to spruce up the place

Looking to give your home a new lease of life? We can help you carry out all sorts of home improvements with your heating, hot water and electrics.

Freshen up your home

Other services

Home insurance

Protect what's important to you, with a little help from us.

Insurance for homes


When your tenants call you with problems, we can help you find the solutions.

Cover for landlords

Moving home

Let us know if you're moving and we'll keep things running smoothly.

Help with moving

Existing customers. Book an engineer, pay bills, join Rewards and more

Sign in to your account and access a range of features.

Access your account

Frequently asked questions

Can I control my account online?

Yes you can. Just click here to access your account. Then follow the instructions.

To discover the benefit(s) of having an online account, watch this video.

What does an annual service include*?

Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.

Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.

If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.

*Your annual services may be more than 12 months apart.

Can I speak to someone if I have a question about buying HomeCare?

You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm.  Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.

We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

How do I book my annual service visit*?

You can book an annual service visit using your online account or through our app.

If your service isn't due for some time, you might not be able to book it just yet.

For more information, watch this video.

*Your annual services may be more than 12 months apart.

How do I book a repair?

Click here to access your account and book a repair in just a few click(s). Or book it on our app.

For more information, watch this video.

Why has my HomeCare price changed?

Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.

How much is the excess?

Excess is the amount you’ll pay for every completed repair. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.

If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.

If you’ve already got cover with us, you can find your excess amount in your online account.