Home services. Get a Multi-Store gift card worth up to £75 when you buy selected HomeCare online
Limited time only. Offer ends 24th February 20201
Ongoing HomeCare cover
Whether it's your boiler, central heating, plumbing or electrics, our HomeCare cover helps you avoid the unexpected costs of breakdowns.
Boiler and heating cover
Our range of HomeCare plans give you different cover options to suit your needs.
Plumbing and drains cover
Cover your plumbing and drains for extra help and peace of mind when things go wrong.
Home electrical cover
Not a fan of electrical DIY? Cover your electrics and we’ll come to the rescue the next time you have a problem.
One-off repair
Our fixed price repairs include all parts and labour (conditions apply) and are backed by a 12 month guarantee.
Boilers and heating repair
Our expert engineers can fix your boiler and central heating for a fixed price.
Plumbing and drains repair
Burst pipe or blocked drain? We’re on hand to help whenever you need us.
Home electrical repair
We'll fix your faulty electrics and home appliances so you don't have to splash out on new ones.
We can also help you with
Annual Boiler Service
Keep your boiler in tip-top shape with an annual service.
New boiler
Book a free consultation with an expert heating advisor to help you find the perfect boiler.
Appliance cover
Cover your home appliances and we’ll come and help the next time they break down.
Home improvements. Our home improvements products and services
We've got home improvement solutions to give you peace of mind with your heating, hot water and electrics.
Other services
Home insurance
Protect what's important to you, with a little help from us.
Landlords
When your tenants call you with problems, we can help you find the solutions.
Moving home
Let us know if you're moving and we'll keep things running smoothly.
Existing customers. Book an engineer, pay bills, join Rewards and more
Sign in to your account and access a range of features.
Frequently asked questions
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include*?
Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9604 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 6pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit*?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
Why has my HomeCare price changed?
Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in your online account.
Additional information
Offer of a Multi-Store gift card is available to new domestic homeowners and, landlords who buy HomeCare Two – Four online from 06th January – 24th February 2020. In order to qualify we must have received your first payment and your policy must still be active 60 days after purchase and you must provide a valid email address. Offer is not available with any other offer or promotion and can be withdrawn at any time. You are not eligible for the Multi-Store gift card if you have had a HomeCare product with similar features in the last 3 months, or more than once in the last 3 years. Excludes HomeCare One, multi-premise Landlords, and existing HomeCare One – Four customers. Instructions on how to redeem your Multi-Store gift card will be emailed 60 days after purchase, you will then have a further 90 days to claim.
Your Multi-Store gift card can be used at over 130 retailers, a full list can be found here. The terms and conditions of your Multi-Store gift card can be found here.