HomeCare offer. Get a Hive home security bundle with HomeCare Two or Four
Exclusions apply, offer ends 30th August 2021. 1
Need ongoing cover?
Worried about the boiler, heating, plumbing or electrics playing up? Our HomeCare cover lets you avoid the cost of those unexpected breakdowns.
HomeCare boiler & heating cover
Avoid the cost and hassle of finding a last-minute engineer with our HomeCare boiler and heating cover.
Plumbing & drains cover
Tired of splashing out on plumbers every time you have a plumbing problem? Let us take care of it for you.
Home electrical cover
Not a fan of electrical DIY? Cover your electrics and we’ll come to the rescue the next time you have a problem.
Need a one-off repair?
Need something fixed? Book a fixed-price repair and we’ll give you a 12-month guarantee on our work.
Boiler and heating repair
No hot water? Ice cold radiators? A British Gas engineer is just a click away.
Plumbing and drains repair
Burst pipe? Blocked drain? Book a plumber with us and we’ll get you home and dry.
Electrics and appliances repair
Faulty electrics and appliances? We can fix them so you don’t have to buy new ones.
We can also help you...
Book a boiler service
Your boiler is at the heart of your home. We can help keep it in tip-top shape with a service.
Find a new boiler
Book an appointment with an expert heating adviser and they’ll help you find the right boiler for your home.
Get appliance cover
Get ongoing cover for your favourite appliances and we’ll pop round the next time they break down.
Home improvements. Here to spruce up the place
Looking to give your home a new lease of life? We can help you carry out all sorts of home improvements with your heating, hot water and electrics.
Other services
Home insurance
Protect what's important to you, with a little help from us.
Landlords
When your tenants call you with problems, we can help you find the solutions.
Moving home
Let us know if you're moving and we'll keep things running smoothly.
Existing customers. Book an engineer, pay bills, join Rewards and more
Sign in to your account and access a range of features.
Frequently asked questions
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include*?
Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit*?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
Why has my HomeCare price changed?
Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in your online account.
Additional information
Offer is only available to new to Services customers who buy HomeCare Two or Four from 20th July 2021 until 30th August 2021. Customers who buy HomeCare Two or Four, your cover will automatically renew, but we’ll remind you in plenty of time so you can cancel if you want to. British Gas customers who have had a similar services product in the last 3 months, or more than once in the last 3 years, are excluded from this offer, as are customers who do not own their own home. This offer cannot be used in conjunction with any other offer, with the exception of employee discount and Refer a Friend. This offer or promotion is subject to availability and can be removed at any time.
Hive products can be redeemed 45 days after purchase, customers will be emailed with a voucher code to claim the products. Customers will have 30 days to claim once they receive the email. Products will be sent within 3-5 working days with free standard delivery.
Customers purchasing HomeCare Two will receive 3 months free subscription to Hive HomeShield Plus, HomeCare Four customers will receive 6 months free. At the end of the free period, the subscription to HomeShield Plus will end. Before this point we will contact customers to set up payment details if they want to continue with subscription at a price of £9.99 per month.