HomeCare
boiler and heating cover

The boiler’s the heart of your home. Keep it covered with HomeCare and we’ll be there when you need us. We're here to solve

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Covid - 19 update

Homecare 1-4 and Breakdown Only products are available to buy as usual, but some key features – such as your first boiler service – might be delayed due to the Covid-19 outbreak. In line with government guidance, we’re only sending engineers out to do emergency repairs at this time. For a full list of emergency repair jobs we’re working on right now, visit our Covid-19 FAQ page.

Here to solve with our HomeCare range

Whether it’s your boiler, electrics, plumbing, drains or heating, HomeCare has you covered. So the moment you spot a problem around the home? Make it our problem.

An annual boiler service[1] is included with all HomeCare One - Four products. All products include unlimited engineer call outs[2], a 24/hr customer helpline, and a 14 day cooling off period if you decide to cancel. Charges may apply.

What our customers think

Trustpilot

Boiler service from £85

Not looking for cover but need us to give your boiler the once over? Book a boiler service and we’ll make sure it ticks all the boxes.

We recommend getting your boiler serviced around once a year to stop it from breaking down.

 

Covid - 19 update

Sorry, we’re not offering boiler services right now. That’s because our engineers are working hard to prioritise emergencies and the most vulnerable people in our communities.

We’re keeping a close eye on the government’s advice, so please check back later to see if things have changed.

Read our latest covid-19 updates

Are you a 5 Year Warranty customer?

Get your boiler serviced annually to keep your warranty valid

Frequently asked questions

What if I have an emergency?

Our engineers can still help if you have an emergency. But please let us know if you think you could be at risk of Covid-19 or are self-isolating so we can take proper safety precautions to protect both you and our engineers. Call us on 0333 200 8899 and we’ll find a way to help. Here’s a list of all emergency repair jobs we’re able to help with right now:

No heating
No hot water
No electricity
Blocked drains / sewage overflowing
No working toilet
No bath or shower facilities
No access to fresh water
Fridge or freezer not working
Washing machine not working
Landlord Safety Check (CP12) checks/open flue servicing

In line with government guidance, we’re not sending engineers out for any other reason at this time. Thanks for understanding.

What sorts of things do you class as emergency repairs?

If something breaks down and you find yourself in a situation that will cause damage to your health or property if it’s not dealt with, we may be able to do an emergency repair. Here’s a list of all emergency repair jobs we’re able to help with right now:

No heating
No hot water
No electricity
Blocked drains / sewage overflowing
No working toilet
No bath or shower facilities
No access to fresh water
Fridge or freezer not working
Washing machine not working
Landlord Safety Check (CP12) checks/open flue servicing

In line with government guidance, we’re not sending engineers out for any other reason at this time. Thanks for understanding.

Can I control my account online?

Yes you can. Just click here to access your account. Then follow the instructions.

To discover the benefit(s) of having an online account, watch this video.

What does an annual service include*?

Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.

Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.

If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.

*Your annual services may be more than 12 months apart.

Can I speak to someone if I have a question about buying HomeCare?

You can call us on 0333 202 9604 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 6pm.  Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.

We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

How do I book my annual service visit*?

You can book an annual service visit using your online account or through our app.

If your service isn't due for some time, you might not be able to book it just yet.

For more information, watch this video.

*Your annual services may be more than 12 months apart.

How do I book a repair?

Click here to access your account and book a repair in just a few click(s). Or book it on our app.

For more information, watch this video.

Why has my HomeCare price changed?

Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.

How much is the excess?

Excess is the amount you’ll pay for every completed repair. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.

If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.

If you’ve already got cover with us, you can find your excess amount in your online account.

British Gas is a trading name of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales (No. 03141243). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.

  1. Your annual services may be more than 12 months apart.

  2. Your call out history is taken into account at renewal.