Complete boiler and heating cover
Get peace of mind with complete HomeCare cover, or choose a single-cover product that suits you. All our cover includes:
- Unlimited callouts 1
- Parts and labour cost
- A 24/hr UK-based emergency helpline
- No cost limit on boiler claims
Our HomeCare cover
Why choose HomeCare?
From the essentials through to our most complete cover, our HomeCare packages keep you ready for the unexpected. To get started, see which excess option’s right for you.
HomeCare One
- Annual boiler service 2
- Boiler and controls
What’s included?
Repairs to your gas boiler and controls , including your thermostat and programmer
Annual service of your boiler to make sure it's running safely and efficiently
Accidental Damage
Up to £1,000 to gain access and make good for each repair
What’s not included?
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
Showers or taps
Repairs to the central heating system, including radiators
Faults caused by someone else you used for repairs or design faults
HomeCare Two
- Annual boiler service 2
- Boiler and controls
- Central heating
Free Hive Bundle
Free Hive Hub , two Hive Motion Sensors , a Dimmable Smart Light Bulb and Hive HomeShield subscription for three months worth £157 when you buy HomeCare Two. Offer ends 30th August 2021. 1
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
Annual service of your boiler to make sure it's running safely and efficiently.
Accidental Damage.
Up to £1,000 to gain access and make good for each repair.
What’s not included?
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler.
Showers or taps.
Faults caused by someone else you used for repairs or design faults.
HomeCare Three
- Annual boiler service 2
- Boiler and controls
- Plumbing
- Drains
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
Annual service of your boiler to make sure it's running safely and efficiently.
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property.
Unblocking and repairing your drains and waste pipes to restore flow.
Accidental Damage.
Up to £1,000 to gain access and make good for each repair.
What’s not included?
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler.
Showers and their parts, shower pumps, sanitary ware and sealant.
Shared drains.
Faults caused by someone else you used for repairs or design faults.
HomeCare Four
- Annual boiler service 2
- Boiler and controls
- Central heating
- Plumbing
- Drains
- Home electrics
Free Hive Bundle
Free Hive Hub , two Hive Motion Sensors , a Dimmable Smart Light Bulb , Hive HomeShield subscription for six months and Hive indoor camera worth £286 when you buy HomeCare Four. Offer ends 30th August 2021. 1
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
Annual service of your boiler to make sure it's running safely and efficiently.
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property.
Unblocking and repairing your drains and waste pipes to restore flow.
Repairs to the mains electrical system and wiring in your home and outbuildings.
Accidental Damage.
Up to £1,000 to gain access and make good for each repair.
What’s not included?
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler.
.Showers and their parts, shower pumps, sanitary ware and sealant.
Shared drains.
Faults caused by someone else you used for repairs or design faults.
Electrical appliances, cooker hoods or extractor fans over 15cm diameter.
Important documents
Keeping things warm and working. HomeCare starts with a boiler service
When you take out HomeCare, we'll send one of our British Gas approved expert engineers to do a full boiler service and check we have the right parts for any future work. They'll even give you tips to help you save energy too.
And to keep things working as they should, we'll carry out a full boiler service every year you're with us.
What our customers think
You're in good hands. Got HomeCare? Book an engineer
From a blocked drain or drippy tap to a burst water pipe – our expert engineers are always ready to help.
Frequently asked questions
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include?
Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
Why has my HomeCare price changed?
Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in your online account.
Additional Information
Your call out history is taken into account at renewal.
Offer is only available to new to Services customers who buy HomeCare Two or Four from 20th July 2021 until 30th August 2021. Customers who buy HomeCare Two or Four, your cover will automatically renew, but we’ll remind you in plenty of time so you can cancel if you want to. British Gas customers who have had a similar services product in the last 3 months, or more than once in the last 3 years, are excluded from this offer, as are customers who do not own their own home. This offer cannot be used in conjunction with any other offer, with the exception of employee discount and Refer a Friend. This offer or promotion is subject to availability and can be removed at any time.
Hive products can be redeemed 45 days after purchase, customers will be emailed with a voucher code to claim the products. Customers will have 30 days to claim once they receive the email. Products will be sent within 3-5 working days with free standard delivery.
Customers purchasing HomeCare Two will receive 3 months free subscription to Hive HomeShield Plus, HomeCare Four customers will receive 6 months free. At the end of the free period, the subscription to HomeShield Plus will end. Before this point we will contact customers to set up payment details if they want to continue with subscription at a price of £9.99 per month.
Your annual boiler services may be more than 12 months apart.