HomeCare
boiler and heating cover
The boiler’s the heart of your home. Keep it covered with HomeCare and we’ll be there when you need us. We're here to solve
Covid-19: We’re getting back on track this spring
As restrictions start to ease, we’re now able to help customers with non-essential jobs again. However, please bear with us whilst we get back to normal – we’re also working really hard to catch up on appointments we had to cancel over the winter due to the pandemic.
To find out more, please read our Covid-19 FAQs.
Here to solve with our HomeCare range
Whether it’s your boiler, electrics, plumbing, drains or heating, HomeCare has you covered. So the moment you spot a problem around the home? Make it our problem.
An annual boiler service[1] is included with all HomeCare One - Four products. All products include unlimited engineer call outs[2], a 24/hr customer helpline, and a 14 day cooling off period if you decide to cancel. Charges may apply.
What our customers think
Boiler service from £90
Not looking for cover but need us to give your boiler the once over? Book a boiler service and we’ll make sure it ticks all the boxes.
We recommend getting your boiler serviced around once a year to stop it from breaking down.
Covid-19: We’re getting back on track this spring
As restrictions start to ease, we’re now able to help customers with non-essential jobs again. However, please bear with us whilst we get back to normal – we’re also working really hard to catch up on appointments we had to cancel over the winter due to the pandemic.
To find out more, please read our Covid-19 FAQs.
Are you a 5 Year Warranty customer?
Get your boiler serviced annually to keep your warranty valid
Frequently asked questions
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include*?
Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9604 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit*?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
Why has my HomeCare price changed?
Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in your online account.
British Gas is a trading name of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales (No. 03141243). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
Your annual services may be more than 12 months apart.
Your call out history is taken into account at renewal.