Get your first 3 months of boiler cover free
Enjoy the summer knowing you've saved on HomeCare – and we're on hand for any boiler issues. New customers only. T&Cs apply.1
Enjoy the summer knowing you've saved on HomeCare – and we're on hand for any boiler issues. New customers only. T&Cs apply.1
No heating or hot water? 80% of customers who tell us by 11am get a same-day engineer. Based on 2025 performance data.
HomeCare
With our boiler cover, you know our engineers are always here to help if your boiler or central heating suddenly stops working.
Geographic restrictions apply and no claims in the first 14 days.
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Annual boiler service
Boiler and controls
Central heating
From (£60 excess)
£0 for first 3 months
Then £22.00 /month for last 9 months
New customers only.
Already with us?
Then let us look after your home with 25% off HomeCare for the remainder of your existing services contract with us.
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97% of claims paid out in 2025.
What’s included
Boiler service
We’ll check your boiler’s working safely and efficiently every year.
Unlimited callouts
Whenever you need an engineer, just get in touch – we’ll be there.
Parts and labour
Just pay your excess level for each repair – the rest is included.
Same day service
No heating or hot water? 80% of customers who tell us by 11am get same day service.2
Don’t just take our word for it...
Why millions choose our boiler insurance3
Maintain your warranty
Keep your boiler efficient
Enjoy peace of mind
Got an older boiler?
If your boiler’s over 10 years old, it’s more likely to break down. So having reliable cover is a must to keep your home cosy and your costs down.
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We cover boilers of any age, so long as they’re in good working order
During your first HomeCare visit we’ll check your boiler to make sure parts are still available
If we can’t cover your boiler, we’ll explain why and suggest other ways we can help
Experts you can count on
Figures based on 2024 performance
We can protect even more of your home
Upgrade your cover when you buy – or do it later from your HomeCare account
Kitchen appliances
Washing machines, fridges and more
Plumbing and drains
Expert help from our friends at Dyno-Rod
Home electrics
Cover your electrical system and wiring
Gas appliances
Including gas heaters, hobs and ovens
Important HomeCare documents
Frequently Asked Questions
Who can buy boiler cover?
You can only buy boiler insurance if:
- You own the home you're covering
- Everything you are covering is in good working order
- You are not already covered by a similar product
How much is boiler cover?
The cost of insuring your boiler depends on a few different factors, including its age, the level of protection needed, and the property it’s in. Basic plans are more affordable but tend to be limited on what they include. They may also have more additional costs, like callout fees, higher excess charges or having to pay extra for parts and labour. While comprehensive plans can be more expensive, they’ll usually offer a higher level of cover, no hidden costs and extra protection for other areas of your home, like plumbing and electrics.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 6pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. The higher the excess fee you select, the lower the monthly or annual price you pay. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess.
If you’ve already got boiler cover with us, you can find your excess amount in your online account.
Why has my HomeCare price changed at renewal?
Your price can change at renewal for a number of reasons. Check our pricing guide for more information about how we calculate your price.
Callouts, repairs and servicing
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
How quickly will you send an engineer when something goes wrong?
We aim to help customers who need us as soon as we can. However, our wait times vary depending on the type of issue you have (e.g. we prioritise emergencies over less serious issues) You can learn more about our service levels and what to expect from us here.
What happens if I contact you after 11 am with no heating and / or hot water?
We aim to offer you a next day service if you contact us after 11 am. You can learn more about our performance and what to expect from us here
What does an annual service include?
Your annual service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
An annual boiler service is included with all our HomeCare cover, and we’ll let you know when it’s time to book. If you don’t have HomeCare, you can get a one-off boiler service here.
*Your annual services may be more than 12 months apart.
How do I book my annual service visit?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
Account and management
Can I manage my account online?
Yes, with an online account you can arrange a service visit, find out whatʼs happening with your appointment, submit a meter reading and book an engineer. Weʼve even got a free smartphone app.
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
How do I cancel my cover?
There are three ways you can cancel your cover:
- Start a live web chat
- Call us on 0333 202 9343
- Or write to us at HomeCare Membership Office, Murdoch House, Bothwell Road, Uddingston, G71 7UD
Our call centre and web chat teams are available Mon to Fri, 8am-8pm and Sat to Sun, 8am-6pm.
If you cancel within the first 14 day of your cover start date, we’ll give you a full refund minus charges for work completed prior to cancelling. We call this the ‘cooling-off period’.
If you cancel after 14 days, we will refund any premiums paid for the remaining insured period, less any administration fees. Where a repair or service has taken place, you may have to pay the remainder of your annual premium.
What’s included
- Unlimited repairs to your boiler and controls and gas supply pipes that are visible and accessible
- Unlimited repairs to your gas central heating system, including radiators.
- All parts and labour
- Accidental Damage
- Emergency, priority and standard repairs
- Annual boiler service (may be more than 12 months apart)
- Cover up to £1,000 (including VAT) to gain access and make good for each repair
- Boiler replacement if we can't repair it and it is less than 7 years old (or less than 10 years old and we installed it and have covered it ever since)
- Replacement of parts that we can't repair (subject to terms and conditions)
What’s not included
- Claims within the first 14 days of you taking out the product
- Pre-existing faults or design faults
- System improvements or upgrades
- Repairs that are purely cosmetic
Offer terms
This offer is available to new HomeCare customers who are homeowners, who do not currently have a British Gas HomeCare product at the specified property, and who have not held HomeCare at that property in the previous 3 months. The offer applies to a 12 month HomeCare contract.
If you pay monthly, you will not be charged for the first 3 months of the contract. Monthly payments will start from month 4 and continue for months 4–12 at the standard price.
If you choose to pay annually upfront, you do not receive 3 months free. Instead, you will receive an equivalent saving, applied as a 25% discount off the total annual price for the 12 month contract.
Prices will only change at renewal, which will be charged at our standard prices and are likely to increase; we’ll contact you before any change. You can cancel in line with the HomeCare terms and conditions. An excess may apply to repairs, depending on the option you choose. A maximum of 9 properties can be covered per customer. The offer cannot be used in conjunction with any other offer.
Offer ends 1st July 2026.
Legal information
This offer is available to new HomeCare customers who are homeowners, who do not currently have a British Gas HomeCare product at the specified property, and who have not held HomeCare at that property in the previous 3 months. The offer applies to a 12 month HomeCare contract.
If you pay monthly, you will not be charged for the first 3 months of the contract. Monthly payments will start from month 4 and continue for months 4–12 at the standard price.
If you choose to pay annually upfront, you do not receive 3 months free. Instead, you will receive an equivalent saving, applied as a 25% discount off the total annual price for the 12 month contract.
Prices will only change at renewal, which will be charged at our standard prices and are likely to increase; we’ll contact you before any change. You can cancel in line with the HomeCare terms and conditions. An excess may apply to repairs, depending on the option you choose. A maximum of 9 properties can be covered per customer. The offer cannot be used in conjunction with any other offer. Offer ends 1st July 2026.Based on 2025 performance data.
Based on the number of HomeCare contracts as of Feb 2026.
Based on 12 months of data up to March 2025. Emergencies include severe leaks, no fresh water, no useable toilet and overflowing sewage.
Kitchen Appliance Cover
Keep your everyday appliances protected – our engineers will be there if you need help. Simply select the appliances you’d like to cover when you complete your HomeCare purchase. Subject to terms, conditions and exclusions.
What appliances do we cover?
- Gas cooking including hobs, ovens and cookers
- Electric cooking including hobs, ovens, cookers, microwave and dual fuel
- Washing including dishwashers, washing machines and tumble dryers
- Cooling including fridges, freezers, fridge freezers
Benefits of Kitchen Appliance Cover
- No limits on repairs – you get unlimited call-outs, plus unlimited repairs up to the cost of the appliance
- Repair or replace – if we can’t fix your appliance for less than it would cost to replace it, we’ll pay towards replacing it (depending on age)
- No hidden costs – all parts and labour are included, just pay your excess level, so you don’t need to worry about unexpected bills
- Accidental damage – your cover protects you against breakdowns, as well as any accidents you might have
Plumbing and Drains Cover
From blockages and leaks to burst pipes, our cover keeps you ready for the unexpected. Simply add Plumbing and Drains when selecting your level of HomeCare cover. Subject to terms, conditions and exclusions.
What’s included?
- Parts and labour – just pay your excess level for each repair, the rest is included
- No limits on repairs – unlimited call-outs, and no cap on claims either
- Helpful engineers – our friends at Dyno-Rod are ready to fix your problem
- Same day saviours - we attend 99% of emergencies the same day when booked before 4pm4
Who is Dyno-Rod?
Dyno-Rod is part of the British Gas family of companies. When you're covered with us, their nationwide plumbing and drainage experts are ready to keep everything flowing smoothly in your home.
Whether it's something unexpected like a blocked drain or just a routine repair to your plumbing, we'll fix the issue before it becomes a big problem. And if it’s an emergency, we’re here for you 24/7.
Home Electrics Cover
Get complete peace of mind for repairs to wiring, switches, sockets and fittings. Simply add Home Electrics when selecting your level of HomeCare cover. Subject to terms, conditions and exclusions.
Here are the electrical issues your cover can help with
- Tripping electrics – if your circuit breakers or fuse box (consumer unit) are tripping, we can fix things
- Lighting – flickering lights? Dimmer switches not working? We can solve the problem for you
- Sockets – loose or broken sockets? Book a repair with us and we’ll come over to take a look
- Transformers - if your transformers are overheating or just not working, we can pop by to fix them
- Wiring - if you’re getting electrical surges or just worried about your wiring, we can help
- EV chargers - is your EV charger playing up? One of our experts can come and put things right (where eligible, see T&Cs)
Benefits of Home Electrics cover
- Tripping electrics – our highly trained electricians are ready to help
- Experts you can trust – flickering lights? Dimmer switches not working? We can solve the problem for you
- Sockets – loose or broken sockets? Book a repair with us and we’ll come over to take a look
- No limits on repairs - unlimited call-outs and no cap on claims either
- Guaranteed fixes - all our work is fully guaranteed for 12 months
- Everything’s included - all parts and labour are included with your cover, just pay your excess level
Gas Appliance Cover
Protect your gas-fed appliances – and leave the repairs to our expert engineers. Simply select the appliances you’d like to cover when you complete your HomeCare purchase. Subject to terms, conditions and exclusions.
What appliances do we cover?
- Gas cooker, gas hob, gas oven, grill
- Wall heater, fire, back boiler circulator, multipoint water heater, single point water heater
Benefits of Gas Appliance Cover
- Annual service – we’ll be there every year to check your selected gas-fed appliances to make sure everything’s working safely
- No hidden costs – all parts and labour are included, just pay your excess level, so you don’t need to worry about unexpected bills
- Repair or replace – if we can’t repair your gas appliance after it catches fire or explodes, we’ll replace it
- Accidental damage - if your home becomes uninhabitable, we’ll provide up to £500 to cover the costs of alternative accommodation and travel