Smart meters

Join the millions of people already enjoying the benefits of smart meters

What are smart meters?

Smart meters are gas and electricity meters that make your life easier.

  • They’ll automatically send us your meter readings, so you don’t have to.
  • They come with a smart energy monitor that shows you how much energy you are using in pounds and pence.
  • You’ll be able to access the British Gas interactive online tool to see how you’re using your energy.[1]
  • Pay As You Go customers can top up anywhere using our app, online, over the phone or in a shop and you can view your balance on your smart energy monitor.

And you can get them installed for free

By 2020 all British Gas customers will be able to claim smart meters which will be installed for free by one of our specially trained Smart Energy Experts. This is part of a government led national upgrade scheme to improve energy efficiency in Great Britain. We are working with Smart Energy GB, the voice of the smart meter roll out, to help our customers understand what smart meters are.

How do smart meters help you?

Smart meters record your energy use and automatically send meter readings to us, meaning an end to estimated bills.

What are smart meters?

How do smart meters work? - Smart Energy GB

The smart meter rollout - Smart Energy GB

Can I get smart meters?

Between now and 2020 all customers will be able to claim their smart meters, including Pay As You Go customers.

We are working hard to ensure all our customers can benefit from smart meters now, but smart meter technology is not ready for every home just yet.

Log in to find out if your home is ready for smart meters. All we ask is that you have either your electricity or your gas and electricity with us. If your home isn’t ready, we will add you to our waiting list. We’ll keep you updated and let you know when you can get them installed.

What to expect on the day

We have appointment slots available at times which suit you, just log in to see appointment availability and book.

  • Your Smart Energy Expert will call you when they’re on their way and show you their ID when they arrive.
  • We’ll do a few final checks around your home to make sure smart meters are suitable.
  • Your smart meter installation will last about two hours, or one hour for an electricity only install
  • We’ll need to turn off your power – but not for long.
  • Once your smart meters are fitted your Smart Energy Expert will show you how to use your smart energy monitor.

You’ll be able to start making savings straightaway – that’s all there is to it. For more information about your upgrade read our smart metering guide (PDF 4MB)



I don’t have energy with British Gas

To claim British Gas smart meters you need to have energy with us. Here’s why you should choose British Gas:

We’ll tell you if there’s a cheaper tariff

We’ll let you know on your bill, annual statement or by email if we’ve got a cheaper tariff for you.

Direct Debit discount

Get a discounted rate when you pay by Direct Debit, bringing the cost of your energy down.

Manage your account anytime, anywhere

Download our easy to use App to submit meter readings, pay bills and track your energy usage.

Switching energy should be easy and hassle free. That’s why we’ve signed up to the Energy Switch Guarantee

Discover your energy use at home

British Gas smart meter customers have access to our interactive online tool[1] which gives you a detailed look at your energy use. You will have the capability to:

  • Track your energy use by day, week, month and year.
  • See how you’re doing compared to homes around you.
  • Get tips on how to save energy and money.
  • See how much you’re likely to spend on energy for things, like cooking the Sunday roast.

Frequently asked questions

Will I get new meters for gas & electricity?
Smart meters replace your existing ones. You will also receive a smart energy monitor which can be placed anywhere in your home and communications hub, which is a small box that automatically sends meter readings to us and to the smart energy monitor.
Can I change supplier once I have smart meters?
Having smart meters does not in any way prevent customers from being able to change supplier. Your new supplier can let you know if you are able to keep your smart meters benefits so you are able to make an informed choice whether to switch to them.
Will I be on a different tariff when I get my smart meters?
No, unless you select a new tariff, your current tariff won’t change when smart meters are installed.
How much will it cost?
There is no upfront cost to having smart meters installed. The cost of smart meters, just like the cost of the meters you have now or any cost of delivering energy to you, all form part of your bill.
Will smart meters save me money

Smart meters do not in themselves save energy or money. What they will give you is near real-time understanding of how much energy they are using allowing you to take control and reduce waste. Currently British Gas customers with smart meters are saving around £30 per year due to a better understanding of their energy use.

How secure is my data?

British Gas takes the responsibility of collecting and storing the meter read data from smart meters very seriously. The smart meters we are rolling out meet very high security standards set out by the Government. Each part of the smart meter system – from the collection of readings to the communication of meter reading back to us – are protected by a very strong level of security.

[1] Our interactive tool isn't available to Pay As You Go customers.

British Gas is a signatory to the Smart Metering Installation Code of Practice (SMICoP) which has been approved by Ofgem.