Home Energy Top Up
May Bank Holiday
Please be aware the Home Energy Top Up helpdesk will be closed from 6pm on Saturday 29th April 2017 through to 8am on Tuesday 2nd May 2017.
You will still be able to top up online during this time. Remember if you experience any issue during this time you can still use an outlet to top up. To find the nearest PayPoint outlet please visit: www.paypoint.co.uk/paypointlocator.
Please accept our apologies for any inconvenience this may cause.
We’re sorry, Home Energy Top Up is closing
To find out if you’re eligible for Smart meters and book an appointment, have a look at our Smart Pay As You Go page.
If you are an existing Home Energy Top Up Customer, you can still sign into your account, and top up below, until this service is withdrawn (Summer 2017)
Top up (existing users only)
Top up from the comfort of your own home.
For more information about the options available to you, or for help with your existing Home Energy Top Up service or device, give us a call on 0800 107 0188* and they’ll be happy to help.
*We record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines
Only certain gas cards will work with Home Energy Top Up. If your card has no number on the back or has A or B1.0 written on the back, you will need to collect a new gas card free from your local PayPoint outlet.