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I’ve just moved business premises. What do I need to do?

We want to charge you the right amount for your energy use.  So, if you’re a British Gas business customer, you’ll need to let us know you’ve moved.

We’ll send you an up-to-date bill and move your energy supply to your new premises, if you want us to.

Let us know you’ve moved by filling in this form:

Moving in form

Or you can call us on 0800 316 3093 (option 3) or request a callback

Mon-Fri 8am-6pm, Sat 9am-1pm

Our call charges

We’ll need to know:

  • Whether you want us to supply both gas and electricity
  • The meter reading, so you’re not charged for energy you haven’t used
  • What energy supplies the site has at the moment

Read our After You've Moved checklist (PDF, 244KB)

Please note that when you move into new premises, the existing energy supplier to the property will put you on a ‘deemed’ rate.

This is because a contract is automatically ‘deemed’ to exist between you and the supplier.

Deemed rates are generally higher than the rate you get in a contract you’ve actively chosen.

This is why it’s important to get in touch with us as quickly as you can to arrange a new contract.

How long does it take for my move to be processed?

It takes us around ten working days to change your billing and supply details to your new address, so please allow this time before you call us.

If you’ve been waiting for over ten working days, call us on 0800 316 3093 Mon-Fri 8am-6pm, Sat 9am-1pm.

Our call charges

I’ve recently moved in and I’m getting bills for the previous tenant/owner. What should I do?

Let us know you’ve moved by filling in this form:

Moving in form

Or you can call us on 0800 316 3093 (option 3)

Mon-Fri 8am-6pm, Sat 9am-1pm

We’ll ask you to tell us the date you moved in and give us a current meter reading. We’ll then put the account in your business name.

Our call charges 

I’ve recently moved in and I’m being charged for energy I didn’t use. What should I do?

If there’s a mistake and you’ve been charged for a period of time before you moved in, we’ll amend the bill.

If you know a forwarding address for the previous tenants, or the managing agent’s details, please tell us this as well, so we can update our records.

Contact us

Or you can call us on 0800 652 4040 Mon-Fri 8am-6pm, Sat 9am-1pm. 

Our call charges 

I’m not sure if I want British Gas to be my energy supplier, so why do you need my name on the account?

When you move into new premises that we supply, you automatically enter into a ‘deemed’ contract with us and go on to our ‘deemed’ rates, as you’re ‘deemed’ to have taken the energy supply from us. Deemed rates are variable rates and are higher than our fixed price, fixed term rates. 

Naturally we’d like to give you a quote for a fixed price contract for one, two or three years, so you can benefit from our lower prices and avoid price changes for the length of your contract.

If you want to switch your energy supply to another provider, to make the switching process as smooth as possible, we need to understand who took legal responsibility for the energy supply at the premises and on what date.

Get a quote from British Gas business

Why am I still being billed for a premise I’ve moved out of?

It’s because your account is still open at those premises.

We can only close the account, after you’ve told us you’re no longer legally responsible for the premises, and when you’ve paid the final bill or received any credits to your account. If you’re still being billed, please contact us so we can help you close the account.

Why have you billed me from a different date to when I moved in/moved out?

We’ll bill you from the date you start, or stop, being legally responsible for the energy supply at the premises and not the date you actually move in or out.

In some cases the previous occupier or the occupier’s representative, may have provided some information that may be incomplete or be very different to the information you have provided.

To help us bill you accurately, and resolve any conflicts of information, we may ask for a photograph of your meter read or proof of tenancy e.g. a lease agreement, or a solicitor’s letter.

Why do you need my meter readings?

We use your meter readings to calculate your bill. It means we can bill you for the energy you’ve used, rather than estimating your bill.

It’s best that you provide us a meter reading as soon as you stop, or start, being legally responsible for the energy supply at those premises.

I’ve moved into premises supplied by British Gas business, what do I need to do?

How do I find out who supplies my new premises?

Call us on 0800 316 3093 Mon-Fri 8am-6pm, Sat 9am-1pm.

Need more help?

Email us at mybusinessmove@britishgas.co.uk

Request a callback

Getting refunds on your British Gas account

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