Here to solve. Making the most of your cover
Get the best from our engineers by knowing what you’re covered for. Here’s a handy guide.
Boiler and Controls Breakdown Cover
There are no call-out charges . Just an excess of £99 for each successful repair. So if we can’t fix it, you don’t pay.
What’s covered. Boiler and Controls
- Central heating pump
Remember, some things aren’t covered, like accidental damage.
Check out your Terms [PDF, 2MB] for full details of your cover and exclusions.
What's included in your cover. What else do I need to know?
We hope you’ll never need us – but it’s good to know you get.
- Unlimited call-outs 1
- All parts and labour
- Up to £1,000 to gain access/make good
Get help from an engineer
Make your problem our problem. Get in touch and we'll send someone to sort it.
Let us know then leave it to us. One of our expert engineers will be round to yours as soon as they can get there.
Worst possible time?
Not a problem. You can contact us 24/7 - it's even easier via your online account or the British Gas App.
We will consider your call-out history when calculating your renewal price.