Here to solve. Making the most of your cover

Get the best from our engineers by knowing what you’re covered for. Here’s a handy guide.

Get help from an engineer

Boiler and Controls Breakdown Cover

There are no call-out charges . Just an excess of £99 for each successful repair. So if we can’t fix it, you don’t pay.

What’s covered. Boiler and Controls

  • Boiler
  • Programmer
  • Thermostat
  • Flue
  • Central heating pump

Remember, some things aren’t covered, like accidental damage.

Check out your Terms [PDF, 2MB] for full details of your cover and exclusions.

What's included in your cover. What else do I need to know?

We hope you’ll never need us – but it’s good to know you get.

  • Unlimited call-outs 1
  • All parts and labour
  • Up to £1,000 to gain access/make good

Get help from an engineer

Broken boiler

Make your problem our problem. Get in touch and we'll send someone to sort it.

Fix my boiler

Faulty controls

Let us know then leave it to us. One of our expert engineers will be round to yours as soon as they can get there.

Repair heating controls

Worst possible time?

Not a problem. You can contact us 24/7 - it's even easier via your online account or the British Gas App.

Request an engineer

Additional information

  1. We will consider your call-out history when calculating your renewal price.