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What is a credit note and when is one issued?

  • We send credit notes when you’ve been under or overcharged for your energy.
  • The credit note corrects the value on the previous bill.
  • When we issue a credit note, we’ll credit the VAT originally charged (either in full or in part) and will adjust the amount of VAT declared to HMRC.

I’ve received a credit note. What should I do with it?

If you've already paid the original bill:

  • We'll credit your account (if you've paid too much)
  • Your balance will be brought forward (if you haven't paid enough). We'll show this on your next bill.

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