Moving can take it out of you. So while you're busy with the boxes, we'll take care of your energy. Whether you're bringing us with you, or we already supply your new place, we'll make it simple.
If you need to change the name on your account or add another account holder, chat online with one of the team and they'll get that done for you.
If you're changing the name on an account because someone has died you can either talk to us or fill in our simple online form if you'd prefer. Once you've let us know, we'll make sure the process is as smooth and easy as possible.
Moving's hectic at the best of times. And while we're no good at packing, we've pulled together a few links you might find helpful.
Our guide to staying organised, stress-free(ish) and prepared for before, during and after moving day.
Not sure who supplies the gas and electricity in your new home?
Find out what to do if you've moved somewhere with a prepayment meter.
We'll send your final bill once you've moved out and we've closed your account. And if you send us a meter reading just before you leave, we can make sure your bill is accurate. If you don't get the chance, not a problem. We'll estimate your last reading for you.
Of course we'd love you to stay. But if you do want to switch, it's still important we get you set up with an account for now. From move-in day until you switch, you'll need to pay for the energy you use with us. And if you have a prepayment meter, you'll first need an account before you can top up.
Yes, and better yet we fit smart meters for free. After we've set you up with an account, just let us know the best time to come by.
Our first thought is your new home probably has a prepayment meter (or two) that's run out of credit. So we'll just need to get you topped up and turned back on. For everything you need to know about moving into somewhere with a prepayment meter, give this page a read.
Yes, just let us know that you're moving and whether you want to keep the same level of boiler cover, or change it.
Some of your Hive Active Heating kit - the receiver, thermostat and signal booster - are essential to the central heating in your home. So please leave them for the people moving in after you. They won't have any heating otherwise. But you can take your Hive hub and any other Hive products you have with you, and put them back to work in your new home.